Panasonic BB-HCM331 User Manual Download

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Installation/Troubleshooting

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Network Camera

Model No.

BB-HCM331

Outdoor Ready

Summary of Contents for BB-HCM331

Page 1: ...Installation Troubleshooting Please read this manual before using and save this manual for future reference Network Camera Model No BB HCM331 Outdoor Ready...

Page 2: ...features and the cleaning method when using the camera Abbreviations UPnP is the abbreviation for Universal Plug and Play Network Camera is called Camera in this Installation Troubleshooting Trademark...

Page 3: ...ws XP Microsoft Windows 2000 Microsoft Windows Me Microsoft Windows 98SE CPU For viewing single camera Pentium III 800 MHz or greater is recommended For viewing multiple cameras Pentium 4 1 8 GHz or g...

Page 4: ...vice Providers do not yet support IPv6 many local networks already use it When your ISP supports IPv6 your Panasonic Network Camera will be ready For more information you wish to visit http www ipv6 o...

Page 5: ...Setting up Internet Access to the Camera 20 1 7 Viewnetcam com Service IPv4 IPv6 24 1 8 Connecting the Camera to a Router Supporting UPnP IPv4 Only 26 1 9 Connecting the Camera to a Router Not Support...

Page 6: ...Installation Troubleshooting 6 2 7 SD Memory Recording 59 2 8 IPv6 59 2 9 IPsec 60 2 10 Miscellaneous 62...

Page 7: ...t the socket outlet is located installed near the equipment and is easily accessible 10 Only use attachments accessories such as stand specified by the manufacturer 11 Do not touch the unit or the AC...

Page 8: ...oup Mount the camera where the camera will not be stolen You are responsible for this product s user information such as videos still images and internet contents etc This information should not be ma...

Page 9: ...choose not to limit access by use of a User Name and Password this may result in access to the camera by unauthorized individuals See page 88 of the Operating Instructions in the Setup CD ROM 1 1 3 Au...

Page 10: ...55ZCD Flexible Stand 1 pc Order No PSKL1020W Installation Troubleshooting This manual 1 pc Screws for Flexible Stand 3 pcs Order No PQHE5004Y AC Adaptor 1 pc Order No PQLV202V Sunshade 1 pc Order No P...

Page 11: ...up audio around the camera See page 38 of the Operating Instructions on the Setup CD ROM Power on Normal Operation 1 Updating Firmware Getting IP address 2 Got IP address Setting Finished setting Not...

Page 12: ...rts the camera See page 160 of the Operating Instructions on the Setup CD ROM SD Memory Card Slot See page 35 FACTORY DEFAULT RESET Button Resets settings to default see page 161 of the Operating Inst...

Page 13: ...I O See page 158 of the Operating Instructions on the Setup CD ROM MAC Address see page 17 and Serial number S N is indicated on the label Ethernet LAN port See page 14 Hook for Audio Cables See page...

Page 14: ...thernet cable customer provided to the camera Note These instructions assume your PC is already connected to the Internet and your network includes a router 2 Connect the Ethernet cable to your router...

Page 15: ...hat the socket outlet is located installed near the equipment and is easily accessible Use only specified Panasonic AC adaptor PQLV202 Order No PQLV202V If the indicator does not light green see page...

Page 16: ...Instructions on the Setup CD ROM for details 1 Insert the Setup CD ROM into the CD ROM drive of the PC The window is automatically displayed If the Network Camera Setup window is not displayed automat...

Page 17: ...have passed since the camera was turned on the camera cannot be set up from the Setup Program In this situation disconnect the AC cord from the outlet and reconnect it again The Setup Program may not...

Page 18: ...utton only Automatic Setup Local Access Only can be selected To set up the camera with Static or DHCP settings after performing the Automatic Setup Local Access Only run the Setup Program again and se...

Page 19: ...is displayed Internet Explorer should be configured as follows This will not have any negative result on normal use To enable Internet access to the camera Click Next to set up the Internet access to...

Page 20: ...router and displays the MAC Addresses IP addresses and Port Numbers The MAC Address on the rear side see page 13 of the camera shows which camera you select on the Camera List window Note If more tha...

Page 21: ...isable this feature See http panasonic co jp pcc products en netwkcam for more information 4 Enter the user name and password that were set and click OK Sets up the camera to view on the LAN Sets up t...

Page 22: ...select Disable skip to step 9 7 The Enter Network Password window is displayed and enter the user name and password that were set and click OK 8 After a while the Viewnetcam com FREE DDNS service web...

Page 23: ...When the Single Camera page is displayed the setup is completed Notes The banner is displayed only when Internet access is allowed on the camera To ensure that the most current image is displayed Int...

Page 24: ...f your assigned global IP address changes See http www viewnetcam com for details How the Viewnetcam com service works 1 Your ISP assigns a global IP address to your Internet access account that chang...

Page 25: ...case you cannot use the Viewnetcam com service Ask you ISP about what type of IP address you are using If the camera is using a port number other than 80 the port number must be specified at the end...

Page 26: ...Notes In some routers the UPnPTM feature is disabled by default Enable your router s UPnPTM feature following the router manual before you set up the camera See the Panasonic Network Camera support w...

Page 27: ...ra must be assigned a unique port number 1 Access the camera see page 31 2 Click Setup tab at the top of the page 3 Select Static on the Network page The Static IP Address Configuration page is displa...

Page 28: ...u cannot disable your firewall or antivirus software you can set up the camera using the camera MAC address as shown below 1 Enter the camera MAC address in the data field and click Set up camera Note...

Page 29: ...Installation Troubleshooting 29 3 Enter the user name and password and click Save 4 The Enter Network Password window is displayed Enter the user name and password that were set and click OK...

Page 30: ...able Internet access to the camera follow the procedures below When you are using a router supporting UPnPTM When you are using a router not supporting UPnPTM Follow the procedures shown on page 27 1...

Page 31: ...ed see page 48 3 The Enter Network Password window is displayed and enter the user name and password that were set and click OK Note When Permit access from guest users is set on the Security Administ...

Page 32: ...y Warning window is displayed click Yes See page 33 See page 34 for Security Warning window when using Microsoft Windows XP Service Pack 2 Note For IPv6 connection see page 22 and page 23 of the Opera...

Page 33: ...Controls and plug ins ActiveX Controls can be installed from the file on the Setup CD ROM 1 Restart the PC 2 Confirm that Internet Explorer is closed 3 Double click ocx ActiveXInst exe on the Setup CD...

Page 34: ...t Windows XP Service Pack 2 To view a video Motion JPEG or to use audio feature ActiveX Controls must be installed Follow the steps shown below to install ActiveX Controls 1 Click the warning displaye...

Page 35: ...cording has been stopped before removing the SD memory card See page 139 of Operating Instructions on the Setup CD ROM If the SD memory card is removed while recording the image file will most likely...

Page 36: ...nshade in any conditions Do not install the camera in the location where sea breezes may hit the unit directly Avoid laying Ethernet cable underground or stringing it in the air Lightning may cause se...

Page 37: ...thernet cable to the Ethernet port 3 Connect the AC plug of the AC cord to the outlet 4 If you use External I O external speaker or external microphone put the cables through the connector cover Notes...

Page 38: ...ok the AC adaptor cord and audio cables to the hooks 3 Attach the sunshade by fastening the two screws Notes When using an SD memory card insert it before attaching the sunshade See page 35 for using...

Page 39: ...twice Check the length and the type of the Ethernet cable before fixing with putty 5 Cover the putty by rolling Self bonding tape is used to fix the cables in a mount Keep at least 20 cm of it for ca...

Page 40: ...roubleshooting follow generally accepted guidelines suitable for residential installations In some areas commercial and industrial installations are regulated by local or state ordinances For such ins...

Page 41: ...ays in the lower right corner Top Bottom Caulk around flexible stand if necessary Self bonding tape Waterproof the rest of the cable See page 39 Mount the flexible stand firmly to the ceiling with the...

Page 42: ...unting hardware dress the cables neatly and secure with tape More than 165 mm Self bonding tape Waterproof the rest of the cable See page 39 Screw Mount the flexible stand firmly to the wall with the...

Page 43: ...ng to make holes 2 Make holes with an electric drill Insert plastic plugs customer provided into the holes and push them inside the holes with the hammer Note Mortar walls break easily when drilling 3...

Page 44: ...Update Firmware page will be displayed Update the firmware following the procedure see page 149 of the Operating Instructions on the Setup CD ROM If you fail to update the firmware see page 62 Indicat...

Page 45: ...lfunctioning Call our customer call center Problem Cause and Remedy Automatic Setup fails using Setup Program More than 20 minutes have passed after turning the camera on Disconnect the plug of the AC...

Page 46: ...ls to complete successfully Network problems may occur during setup Confirm that your network is working Disconnect the plug of the AC cord from the outlet and reconnect it again Then set up the camer...

Page 47: ...e the Ethernet LAN port The camera IP address and port number are shown next to the MAC address The password has been forgotten Press the FACTORY DEFAULT RESET button to reset the camera to default Se...

Page 48: ...router does not allow access to the camera under the router with the global IP address If you access the camera on the LAN access with the address for local camera access Router does not have a loopba...

Page 49: ...address may be wrong Assign the correct default gateway address see page 51 of the Operating Instructions on the Setup CD ROM UPnPTM is disabled on the router Enable UPnPTM on the router following the...

Page 50: ...ing other operating systems The network is congested Pages may not be displayed immediately Wait for a while The web browser is accessing the proxy server Set the web browser to access the Internet di...

Page 51: ...Camera page see page 81 of the Operating Instructions on the Setup CD ROM The color display setting on your PC is set lower than 16 bits Set the color display 16 bits or higher Image flickers The obje...

Page 52: ...ork traffic PC performance enabling IPsec SD memory recording or what object you view The Max bandwidth usage is limited Increase the max bandwidth usage on your network see page 51 of the Operating I...

Page 53: ...users are operating the camera simultaneously Wait for a while and access the camera again The pan tilt reaches its end Confirm that the end display is displayed on the operation bar The pan tilt rang...

Page 54: ...ge it to Enable See page 86 of the Operating Instructions on the Setup CD ROM In the access level settings on the General User page Talk is not permitted Permit Talk See page 92 of the Operating Instr...

Page 55: ...s Volume Control window and clear the output master and Wave MP3 s Mute checkbox then adjust the volume The Audio Control Bar is not displayed The Audio Control Bar is not displayed when the number of...

Page 56: ...window The PC s microphone input setting is set to mute Open the PC s Volume Control window check the microphone checkbox and then adjust the volume controls A speaker is not connected to the camera T...

Page 57: ...en Then the PC will stop transmitting audio to the camera Audio is interrupted Other applications are being run on the computer Close other applications on your computer The max bandwidth is set to Un...

Page 58: ...rating Instructions on the Setup CD ROM Login ID and password for E mail or FTP are invalid Make sure that you enter your correct login ID and password The camera does not transfer the image to a mobi...

Page 59: ...s not set on the camera Check if the IP address and default gateway are displayed in the network IPv6 column of the status page see page 146 of Operating Instructions on the Setup CD ROM If neither or...

Page 60: ...of Operating Instructions on the Setup CD ROM On the VPN router within the network tunnel mode has been set Transport mode and tunnel mode can not be used at the same time Cancel the PC s IPsec settin...

Page 61: ...and server see page 63 of Operating Instructions on the Setup CD ROM There is a e mail server or FTP server within the tunnel mode network Transport mode and tunnel mode cannot be used at the same ti...

Page 62: ...irmware Shortcut icon is not displayed in the My Network Places folder UPnPTM Windows component is not installed in Windows XP or Windows Me Install UPnPTM Windows component in Windows XP or Windows M...

Page 63: ...Installation Troubleshooting 63 Memo...

Page 64: ...munications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd The information i...

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