PaloAlto Networks ION 1200-S Hardware Reference Manual Download

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Troubleshoot ION 1200-S Series

This section lists the most common issues that you may face. Troubleshoot the issue

by following the resolution steps mentioned in the table.

Troubleshoot Common Issues with the ION 1200-S Series

Summary of Contents for ION 1200-S

Page 1: ...ION 1200 S Hardware Reference docs paloaltonetworks com...

Page 2: ...paloaltonetworks com search html Have feedback or questions for us Leave a comment on any page in the portal or write to us at documentation paloaltonetworks com Copyright Palo Alto Networks Inc www p...

Page 3: ...el 26 ION 1200 S C 5G Back Panel 27 ION 1200 S Compliance Statement 28 Installation Kit Components 31 ION 1200 S LEDs 32 Power on the ION 1200 34 Restart the ION 1200 34 Shut Down the ION 1200 34 Inst...

Page 4: ...Table of Contents ION 1200 S Hardware Reference 4 2023 Palo Alto Networks Inc...

Page 5: ...Before You Begin Tamper Proof Statement Third Party Component Support Product Safety Warnings 5...

Page 6: ...t The tracking number provided to you electronically when ordering the product matches the tracking number that is physically labeled on the box or crate The integrity of the tamper proof tape used to...

Page 7: ...gin Third Party Component Support Before you consider installing third party hardware read the Palo Alto Networks Third Party Component Support statement ION 1200 S Hardware Reference 7 2023 Palo Alto...

Page 8: ...tion Des c bles Ethernet blind s reli s la terre doivent tre utilis s pour garantir la conformit de l organisme aux missions lectromagn tiques CEM WAN and LAN ethernet ports are suitable for interconn...

Page 9: ...iance with the FCC guidelines for Human Exposure to Radio Frequency Electromagnetic Fields FCC Bulletin 65C 01 01 Evaluating Compliance with the FCC guidelines for Human Exposure to Radio Frequency El...

Page 10: ...that may cause undesired operation of the device French Translation L metteur r cepteur exempt de licence contenu dans le pr sent appareil est conforme aux CNR d Innovation Sciences et D veloppement c...

Page 11: ...The use of software or firmware not supported provided by the manufacturer may result in the equipment being no longer compliant with the regulatory requirements Australia and New Zealand To ensure co...

Page 12: ...Before You Begin ION 1200 S Hardware Reference 12 2023 Palo Alto Networks Inc...

Page 13: ...vice ION 1200 S Front Panel ION 1200 S C NA ROW Front Panel ION 1200 S C5G WW Front Panel ION 1200 S Back Panel ION 1200 S C NA ROW Back Panel ION 1200 S C 5G Back Panel ION 1200 S Compliance Statemen...

Page 14: ...or kiosk systems or as a secondary backup link to improve the resilience of the branch WAN With the new ION 1200 S device you can provide secure access layer connectivity to endpoint devices through P...

Page 15: ...nch device with integrated with L2 switch ports and 5G for world wide Ports Console Port 1 x RJ 45 WAN LAN ports 6 x 10 100 1000Mbps RJ 45 2 x RJ 45 SFP combo ports by default all ports are DHCP enabl...

Page 16: ...FCC CE B RoHS FIPS Environmental Operating temperature 3000 m altitude 32 F 113 F 0 C 45 C 32 F 113 F 0 C 45 C 32 F 113 F 0 C 45 C 32 F 113 F 0 C 45 C Storage temperature 4 F 158 F 20 C 70 C 4 F 158 F...

Page 17: ...ported RF bands Not Supported LTE B2 B4 B5 B7 B12 B13 B14 B25 B26 B41 B42 B43 B48 B66 B71 3G B2 B4 B5 LTE B1 B3 B7 B8 B20 B28 B32 B38 B40 B41 B42 B43 3G B1 B5 B8 5G NR Sub 6GHz FR1 n1 n2 n3 n5 n7 n8 n...

Page 18: ...ION 1200 S Overview ION 1200 S ION 1200 S C NA ION 1200 S C ROW ION 1200 S C5G WW Telstra ION 1200 S Hardware Reference 18 2023 Palo Alto Networks Inc...

Page 19: ...ass pairs Bypass is indicated with a orange bar above and below the ports 6 Ethernet Ports Ports 5 10 are access ports Ports 7 10 are PoE ports indicated with a yellow bar above and below the ports 7...

Page 20: ...1200 S Overview Item Component Description 13 Power LED Power LED the LED turns green when powered on 14 Heat Label Heat label on the device ION 1200 S Hardware Reference 20 2023 Palo Alto Networks I...

Page 21: ...re SFP RJ 45 combo ports 5 ByPass Pair Ports 3 and 4 are bypass pairs ByPass ports are indicated with an orange bar above and below the ports 6 Ethernet Ports Ports 1 10 are access ports Ports 7 10 ar...

Page 22: ...ma SD WAN controller 13 OS LED Operating System status LED 14 Power LED Power LED the LED turns green when powered on 15 Antenna Connector Antenna SMA F Connectors ION 1200 S C NA ROW has three antenn...

Page 23: ...Ports 3 and 4 are bypass pairs ByPass ports are indicated with an orange bar above and below the ports 6 Ethernet Ports Ports 1 10 are access ports Ports 7 10 are PoE ports indicated with a yellow ba...

Page 24: ...oller 13 OS LED Operating System status LED 14 Power LED Power LED the LED turns green when powered on 15 Antenna Connector Antenna SMA F Connectors ION 1200 C5G WW has four antenna connectors Main TX...

Page 25: ...ponents Item Component Description 1 Earthing Earth ground connection The ground connector is not required during normal operation 2 Serial Number Serial number of the ION device 3 Part Number Part nu...

Page 26: ...a SMA F connectors 2 SIM slots 2 SIM slots for cellular network connectivity 3 SIM Cover and QR Code SIM cover that covers the SIM slots and QR Code on the SIM cover 4 IMEI Label IMEI number of the de...

Page 27: ...k connectivity 3 SIM Cover with QR Code SIM cover that covers the SIM slots QR code links to the ION 1200 Hardware Reference 4 IMEI Label IMEI number of the device 5 Earthing Earth ground connection T...

Page 28: ...ating to the LVD Directive 2014 35 EU EMC Directive 2014 30 EU WEEE Directive 2012 19 EU and RoHS Directives 2011 65 EU and 2015 863 EU ION 1200 S C ROW is in conformity with the harmonized standards...

Page 29: ...ital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and...

Page 30: ...ION 1200 S Overview Thailand Regulation for Radio Communication Equipment This regulation applies to ION 1200 S C5G WW device only ION 1200 S Hardware Reference 30 2023 Palo Alto Networks Inc...

Page 31: ...ranty Wall mount kit is not included in the ION 1200 S kit and must be ordered separately The following optional hardware parts must be ordered separately 1 x Region specific power cable 1x Antenna ca...

Page 32: ...ted to the controller Red LED indicates the device is attempting to connect to the controller Link Activity On ethernet ports the right LED displays the link activity The LED blinks when there is acti...

Page 33: ...on the signal strength 25 blinks in 10 seconds Good signal strength 10 blinks in 10 seconds Fair signal strength 5 blinks in 10 seconds Poor signal strength You can also the view the signal strength o...

Page 34: ...following ways Shut down using the Device Toolkit commands Run the device toolkit command debug shutdown to shut down the device Ensure the device is physically accessible to turn it back on before e...

Page 35: ...explains the installation procedure for the ION 1200 s device Install Antennas in the ION 1200 S Insert SIM Cards in the ION 1200 S Install the ION 1200 S on a wall ION 1200 S Wall Mount Template Inst...

Page 36: ...orientation into the SIM slot as shown in figure below Ensure to correctly insert the SIM in the SIM slot incorrect insertion may damage the SIM By default SIM slot 1 is the primary SIM If you have on...

Page 37: ...SMA F connectors Feature Description Antennas Multi Band 4G 5G Antenna 4G 3x SMA Antenna connectors 5G 4x SMA Antenna connectors Frequency Range 615 960MHz 1500 1600MHz 1710 2690MHz 3300 3700MHz Peak...

Page 38: ...ennas to receive optimal cellular signal strength Check the signal strength on the ION device by viewing the Cellular LED signal strength indicator or on the Prisma SD WAN web interface Do not place t...

Page 39: ...ION 1200 S STEP 2 Use a 1 Phillips head screwdriver to install the appropriate screws into each of the four marked locations Drywall Press a drywall anchor slightly into the center of a template mark...

Page 40: ...s on the bottom of the device with the four screws on the wall and hang the device on the screws Make sure the device is securely connected to each of the four screws before you let go ION 1200 S Hard...

Page 41: ...falling out After you secure the power adapter to the bracket mount the bracket next to the device using wood or drywall screws as appropriate The following image shows a completed installation for a...

Page 42: ...and print the following wall mount template to secure the template to the wall where you intend to mount the ION 1200 S device and use it to mark the location for each of the four wall mount screws IO...

Page 43: ...ion first install the device in the racktray and then install the assembled racktray into the equipment rack For the rack mounted devices the temperatures must not exceed a specified maximum ambient t...

Page 44: ...wo post configuration to rack mount the device using a cross bar at the rear to prevent the racks from flaring out STEP 2 Align the bottom edge of the mounting rails to the bottom of the 1 RU rack spa...

Page 45: ...eir recommended torque value STEP 4 Slide the power adapter into the marked position and attach the AC cord route the AC cord to the right side of the tray sidewall and underneath the front tray C cha...

Page 46: ...to the device tie wrap the power cord to the C channel STEP 8 With the front of the device facing forward align the four rubber feet on the bottom of the device to the slotted holes in the provided m...

Page 47: ...oles in the equipment frame Secure the mounting tray to the equipment frame on both sides using 3 screws each not provided The screws must be compatible with your equipment frame STEP 11 Proceed to Po...

Page 48: ...Install ION 1200 S ION 1200 S Hardware Reference 48 2023 Palo Alto Networks Inc...

Page 49: ...ON 1200 S Series This section lists the most common issues that you may face Troubleshoot the issue by following the resolution steps mentioned in the table Troubleshoot Common Issues with the ION 120...

Page 50: ...radio signal reception on your modem is poor 1 Check the antenna connectivity 2 Try to move the router to a different location where there are fewer or no obstacles to the signal for example near a wi...

Page 51: ...the signal and interference from other devices Attached no IP address If your modem cannot access the internet but one or more Signal Strength LED bars are green see if the modem can obtain an intern...

Page 52: ...to Networks support if the issue is still not resolved The main power usage goes over the configured threshold for the system or for a port Check the PD power requirements for the port and all the PDs...

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