Palm Zire 21, Handbook

Page: 178 / 196

Appendix B Frequently Asked Questions
170
HotSync problems
Problem Solution
I cannot perform a HotSync
operation. What should I check
to make sure I’m doing it
correctly?
■
Make sure the HotSync cable is connected securely.
On a Windows computer try these steps:
1.
Check the Windows system tray to make sure the HotSync
Manager is running. If it is not, click Start on the Windows
taskbar, and then select Programs. Navigate to the Palm
Desktop software program group, and select HotSync
Manager. You should also see
“Selecting HotSync setup
options” in Chapter 13 for instructions on selecting the
correct HotSync Manager settings.
2.
Make sure you selected Local USB from the HotSync
Manager menu.
On a Mac computer try these steps:
1.
Make sure HotSync Manager is enabled. If it is not,
double-click the HotSync Manager icon in the Palm folder
and enable HotSync Manager on the HotSync Controls tab.
2.
Disconnect the cable from your computer, and then
reconnect the cable and restart your computer.
I did a HotSync operation, but
one of my applications did not
synchronize.
■
On a Windows computer, click the HotSync Manager and
select Custom. Check that the correct conduit is active.
■
On a Mac computer, double-click the HotSync Manager
icon. From the HotSync menu, select Conduit Settings.
Select your username from the User pop-up menu, and
check that the correct conduit is active.
I am using Outlook as my PIM,
but I cannot do a HotSync
operation. Try each of these in turn:
■
Click the HotSync Manager and select Custom. Check that
the correct conduit is active.
■
Check that the correct conduit is installed. Reinstall the
HotSync Manager and make sure that the correct conduit is
selected.
■
Reinstall Palm Desktop software and select the option to
synchronize with Microsoft Outlook.
I cannot launch the HotSync
Manager.
■
Make a backup copy of your Palm Desktop data, and then
reinstall Palm Desktop software.