Palm Zire 21, Handbook

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APPENDIX B
Frequently Asked Questions
There are several references available to help you solve any problems with your
handheld. Review the frequently asked questions in this appendix and refer to the
following resources:
■
The readme file located in the folder where you installed the Palm™ Desktop
software on your Windows computer or on your installation CD for Mac users
■
The Palm Desktop online Help
■
The Palm Desktop Software for the Macintosh User’s Guide , located in the
Documentation folder on your installation CD
■
The Palm Knowledge Library , accessible at
www.palm.com
in the Support section
■
The most recent Palm™ Zire™ 21 handheld HelpNotes on your regional web
site
If you are still having problems, contact Technical Support or go to
www.palm.com/support/zire21
.
NOTE
Palm works with developers of third-party add-on applications to ensure the
compatibility of these applications with your new Palm™ handheld. Some third-party
applications, however, may not have been upgraded to be compatible with your new
Palm handheld. If you suspect that a third-party application is adversely affecting the
operation of your handheld, contact the developer of the application.
Software installation problems
Problem Solution
The installation menu did not
appear when I inserted the
Desktop Software CD-ROM
into my Windows computer. Try the following:
1.
From the Windows desktop, click Start.
2.
Select Run.
3.
Click Browse.
4.
Locate your CD-ROM drive and select the Autorun file.
5.
Click Open.
6.
Click OK.