background image

Click here for detailed handheld 
and desktop software help.

Troubleshooting

Connect and charge

Set up

1

1

2

2

3

3

Install software

a.

  Press the power button.

b.

  Remove the stylus. 

c.

  Follow the onscreen instructions 

to set up your handheld. 

HotSync Manager icon

a.

  Connect the sync cable to your handheld and to the USB port on  

your computer.

b.

  Plug the AC charger into an outlet and connect it to the handheld.

c.

 Charge for 

three hours

. Be sure to fully charge your handheld before 

going on to the next step.

Windows:

Follow the installation instructions   
that appear on your computer 
screen.

Mac:

Double-click the CD icon, 
and then double-click 
PalmSoftware.pkg.

To install Palm

®

 Desktop software and other important software, insert 

the CD into your computer’s CD drive.

On your computer

On your handheld

Problems? See Troubleshooting below.

Problems? See Troubleshooting below.

Check your computer:

Windows:

1. Make sure the HotSync

®

 Manager icon appears in the group of icons in the lower-

right part of your screen.

   

If not:

    a.  Click the Start button and select Programs.

    b. Select Palm, and then select HotSync Manager.

2. Check the connection type:

    a.  Disconnect and then reconnect the sync cable.

    b. Make sure there is a checkmark next to Local USB. 

   

If there is none, click Local USB.

Mac:

1. Make sure the HotSync Manager is enabled:

    a.  Double-click the HotSync Manager icon in the Palm folder.

    b. From the HotSync Controls tab, click Enabled.

2. Make sure the USB connection is working: 

    a.  Disconnect and then reconnect the sync cable.

    b. Restart your computer.

Check your handheld:

1. Tap Home      , and then tap HotSync      in Applications.

2. In the HotSync application, verify the following:

  –  Local is highlighted. If it isn’t highlighted, tap Local.

  –  The term Cradle/Cable appears. If not, 

  tap the pick list, and then tap Cradle/Cable.

3. Tap the HotSync icon on the screen.

Get more information

Click 

Online Support

 for the latest 

software updates and answers to 
frequently asked questions.

Open Palm Desktop software on 
your computer and click 

Help

.

Get answers, learn more

Look for these great features

Support information is available also at www.palm.com/support

Your handheld does not turn on, or does not respond when you tap it 

1. Try turning it on by pressing one of the quick buttons on the front panel.

2. Do a soft reset. Use the stylus to gently press the reset button inside the hole 

on the back of the handheld.

3. Make sure the AC charger is fully connected to the handheld and to a working 

outlet. Charge for another three full hours.

Palm Desktop Installer does not start when you put the CD into the drive

Windows: 

1. Click the Start button and select Run.

2. Click Browse to locate the drive containing the CD that came with 

your Palm T|X handheld.

3. Double-click autorun.exe on the CD.

Mac:

1. Double-click the CD icon on the Mac desktop.

2. Double-click PalmSoftware.pkg.

Take the tutorial

Upgraders 

Did you load any third-party applications on your previous handheld? You’ll 
have to update them if they are not compatible with your new handheld. 
If any of the following symptoms occur on your new handheld after you 
synchronize, remove these applications and contact the vendor for updated 
versions: handheld freezes or resets when you open an application, slow 
performance, unusual screen display, difficulties using handheld features, 
uneven sound quality.

Quick Install (Windows only)

. Install applications on your 

handheld the next time you synchronize.

VersaMail

®

 application

. Send, receive, and manage email 

messages wirelessly using your handheld’s wireless capabilities 
or by synchronizing with your Windows computer.

Palm Desktop software

. Enter info in Palm Desktop software and 

it shows up on your handheld the next time you synchronize.

Synchronization does not begin

Be sure the sync cable is plugged into your handheld and into a USB port on your computer.

Tip: Take the Quick Tour          to 
learn more about the great features 
of your Palm T|X handheld.

Wi-Fi

®

 technology

. Set up wireless connections to a Wi-Fi 

network to browse the web, send and receive email messages, 
and synchronize with your computer.

Sync cable

AC charger

USB

Stylus

Power button

Send To Handheld droplet (Mac only)

. Install applications on 

and copy other types of files to your handheld the next time 
you synchronize.

Upgraders

Before going to step 1, synchronize your current handheld with your computer so 
that the information is up-to-date.

Be sure to install the new software from the CD as described in step 3 below; 
otherwise, your new handheld will not work correctly.

For more information on upgrading, go to www.palm.com/support.

Flip cover

Stylus

Software installation CD

Palm

®

 T

|

X handheld

AC charger

USB sync cable

Note: Don’t be surprised if your handheld doesn’t respond at all to button presses 
or taps before you fully charge it. This is normal.

Tip: During the installation process on a Windows computer,  you can 
select to synchronize with Outlook.

Upgraders

To switch from synchronizing with Palm Desktop software 
to Outlook, select 

Change your synchronization method

 

at the end of the installation process.

Bluetooth

®

 wireless technology.

 Set up a connection with your 

computer to synchronize wirelessly (computer must be enabled 
with Bluetooth technology), or set up a connection with your 
GSM mobile phone to browse the web or send and receive email 
and SMS messages. (Requires phone enabled with Bluetooth 
technology, data services, and an ISP, all sold separately.)

HotSync icon

Cradle/Cable

Local

Quickly learn to use your 
handheld. Insert the installation 
CD into your computer and click 
here for an 

interactive tutorial

Start here

MATERIAL:

       SPCO Matt (sheet fed) 128g

FINISH SIZE:

    16.5”x 16.5”

Black

Cyan

Magenta

Yellow

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PMS 152c

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