Palm Tungsten Tungsten W, Getting Started

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Troubleshooting
Troubleshooting
The following troubleshooting information gives you solutions to
some problems that you may encounter when you set up and
subsequently use your handheld.
Upgrading from another Palm ™ handheld
These problems may occur if your are upgrading from another Palm™
handheld.
Problem: You upgraded using your username from your old Palm handheld and you
used the VersaMail
™
e-mail application on your Tungsten
™
W handheld before
your first HotSync
®
operation.
You must perform a hard reset on the handheld and then perform a
HotSync
®
operation.
1.
Hold down the power button on the front panel of the handheld.
2.
While holding down the power button, use the reset tip tool, or the
tip of an unfolded paper clip (or similar object
without a sharp tip),
to gently press and release the reset button.
3.
Wait for the Palm Powered™ logo to appear; then release the
power button.
4.
To complete the hard reset, when a message appears on the
handheld screen warning that you are about to erase all the data on
Reset button
Unscrew stylus end
to access reset tip
tool
Power button