Palm Tungsten Tungsten C, Handbook

Page: 410 / 444

Appendix B Frequently Asked Questions
398
I am using Outlook as my PIM,
but I cannot do a HotSync
operation. Try each of these in turn:
■
Click the HotSync Manager and select Custom. Check that
the correct conduit is active.
■
Check that the correct conduit is installed. Reinstall the
HotSync Manager and make sure that the correct conduit is
selected.
■
Reinstall Palm Desktop software and select the option to
synchronize with Microsoft Outlook.
I cannot launch the HotSync
Manager.
■
If you are using the optional serial cradle, make sure you
are not running another program, such as America Online,
that uses the serial port you selected in the Setup dialog
box.
■
Make a backup copy of your Palm Desktop data, and then
reinstall Palm Desktop software.
I tried to perform a local
HotSync operation, but it did
not complete successfully. Try each of these in turn:
■
Make sure your handheld is seated in the cradle/cable
correctly.
■
Check the connection between the HotSync cradle/cable
and the USB or serial port on your computer.
■
Make sure the user name you selected in Palm Desktop
software matches the user name assigned to your
handheld.
■
Make sure the date on your computer matches the date on
your handheld.
■
Read the HotSync Log for the user account for which you
are performing a HotSync operation
On a Windows computer, try each step in turn:
■
Make sure that HotSync Manager is running. If it is
running, close it and restart it.
■
Make sure you selected Local USB or Local Serial, as
appropriate, from the HotSync Manager menu.
■
If you are using the serial cradle/cable, make sure you
selected the correct serial port on the Local tab in the Setup
dialog box. It should be set to the port where you connected
the HotSync cradle/cable.