Palm Tungsten Tungsten C, Handbook

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HotSync problems
397
HotSync problems
Problem Solution
I cannot perform a HotSync
operation. What should I check
to make sure I am doing it
correctly?
■
Make sure the HotSync cradle is connected securely.
On a Windows computer try these steps:
1.
Check the Windows system tray to make sure the
HotSync Manager is running. If it is not, open Palm
Desktop software.
2.
Make sure you selected Local USB or Local Serial, as
appropriate, from the HotSync Manager menu.
3.
If you are using the serial cradle, make sure you selected the
correct serial port on the Local tab in the Setup dialog box.
It should be set to the port where you connected the
HotSync cradle.
On a Mac computer, try the following:
■
Make sure HotSync Manager is enabled. If it is not, double-
click the HotSync Manager icon
in the Palm folder and
enable HotSync Manager on the HotSync Controls tab.
I can't perform a network
HotSync operation using my
wireless LAN.
■
Make sure you are connected to your wireless LAN by
checking your Signal Status. This can be found within the
Wi-Fi Preferences or from the command bar. See
“Turning
the 802.11b radio on and off” in Chapter 18 .
■
Make sure the PC selected for Network HotSync is your PC.
See
“Performing a wireless network HotSync operation” in
Chapter 17 .
I can't find my PC while
attempting a network HotSync
operation. You can enter your computer name manually by tapping
Other within Network HotSync setup and enter your PC's
name or IP address. To find the name or IP address of your PC,
consult with your network administrator or your computer
documentation for instructions. For more information about
manually adding a PC, see
“Performing a wireless network
HotSync operation” in Chapter 17 .
I performed a HotSync
operation, but one of my
applications did not
synchronize.
■
On a Windows computer, click the HotSync Manager and
choose Custom. Check that the correct conduit is active.
■
On a Mac computer, double-click the HotSync Manager
icon
. From the HotSync menu, choose Conduit Settings.
Select your username from the User pop-up menu, and
check that the correct conduit is active.