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Phone

Open Applications

Move Among Open

Applications

Make a Call

Set Up Email

Find It Fast

Merged Views

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Notifications

Media

Get Help

Manage Your Account

Total Equipment 

Protection

Turn On Your Phone

Activate Your Phone

Launcher

 >       .

Enter the settings to get messages from 

any of your email accounts.
Setting up email from some providers 

automatically adds your contacts and 

calendar data from that provider to 

your phone. See page 13.

Take a picture

Launcher

 >        > 

Space

.

To take a picture in landscape view, turn 

the phone 90°.

Change your wallpaper

Launcher

 >        > tap the picture you 

want to use. Tap the upper-left corner > 

Use as Wallpaper

 > 

Use as Wallpaper

.

Copy media files to your phone
Connect your phone to your computer 

using the 

USB cable

 > tap 

USB Drive

 > 

drag and drop the music or video file.

View a video

Launcher

 >        > tap the video.

Check minute usage and account 

balance

Launcher

 >        > * 

4

 >        .

Make a payment

Launcher

 >        > * 

3

 >        .

Find service plan information

Launcher

 >        > * 

2

 >        .

TIP:

 You can also manage your account 

online at sprint.com, or by calling Sprint 

from any phone: 
•  Sprint Customer Service: 

1-888-211-4727

•  Business Customer Service: 

1-800-927-2199

Turn the phone off and on
Tap the upper-right corner of any screen 

Turn on/off Airplane Mode

.

Dial a number by contact name

Launcher

 or 

Card view

 > enter the first 

or last name or initials > tap the number.

Answer a call
Tap       .

Set up/listen to voicemail

Launcher

 >        >             > listen for 

instructions.

To use your Palm

®

 Pre™ phone, you must 

agree to Palm’s terms and conditions 

and create a Palm profile—do so by 

entering a working email address.

Why do I need a Palm profile?

A Palm profile gives you access to 

services like automatic updates, backup 

of your data, and more.
Setting up a Palm profile is different from 

setting up email on your phone. To set 

up email, see page 11.

Use the speakerphone or mute the 

microphone
While on a call, tap the onscreen button 

you want.

Connect to a Bluetooth

®

 headset

Launcher

 >        > 

On

 > 

Add device

 > 

headset name.

Create a speed dial

Launcher

 >        > contact name 

Menu

 > 

Set

 

speed dial

 > tap the 

number you want to assign to the speed 

dial > tap the speed-dial key. 

Call a speed dial

Launcher 

or

 Card view 

> press and hold 

the speed-dial key.

Adjust call volume
Press 

Volume

 up or down.

Launcher

 >       .

See pages 17–18.

Your phone’s Synergy™ feature displays 

data from several sources in a single 

view, but keeps the sources of your 

data separate.
Let’s say you use Google calendar for 

your personal appointments and your 

company's Outlook calendar for 

business appointments. Your phone’s 

Calendar application can display 

appointments from both calendars in 

a single view.
Likewise, if you set up multiple email 

accounts, the Email application lets you 

display the messages from all your 

account inboxes in a single view.
And in Messaging, all your messages 

with a person show up in a single 

conversation view, whether they are text, 

multimedia, or instant messages.

The Contacts application also offers 

a merged view—you can see all your 

contacts from all your accounts in a 

single list. But more than that, Contacts 

lets you see all your information for a 

person in a single view—even if that 

information comes from multiple sources.
For example, let’s say you have a work 

contact in Exchange ActiveSync and a 

personal contact for the same person in 

Google. Contacts automatically 

recognizes the connection and links the 

two contacts so that you can see all the 

information in one place. You can also 

manually link and unlink contacts.

Tap an icon to open an application.

Quick Launch:

 Displays up to five icons. 

You can open the Quick Launch from 

any screen. Drag out any icon except 

Launcher and then drag in another one. 

Launcher:

 Displays all your apps (when 

you open the Launcher, Quick Launch 

appears also). Scroll up and down to see 

the whole page, and left and right to see 

all pages.
See the Gesture Guide to learn how to 

access Quick Launch and the Launcher.

I’ve finished setup. Can I use my 

phone?

Your phone is ready to use! Go ahead 

and make calls (see pages 17–18), set up 

email (see page 11), and use all the other 

applications on your phone.
If you see a notification that an update is 

available, tap 

Install Now

 to install it. 

Palm periodically sends updates to 

enhance the applications and features 

on your phone.

How do I transfer data from my 

computer?

On your computer, look for an email at 

the address you used for your Palm 

profile. Click the link in the email to verify 

your Palm profile. The link takes you to a 

website where you can do a one-time 

data transfer to your phone from 

selected desktop organizers like Palm

®

 

Desktop and Outlook

®

. This transfer is 

the way to get the data from your old 

Palm smartphone to your Pre phone.

Activate your phone before you turn it 

on (see previous page).

 Press and hold 

the 

power

 button until you see a logo. 

Wait for setup to start (please be patient). 

To slide out the keyboard, hold the phone 

in both hands and gently push up with 

your thumbs.

Use of this device requires providing a valid email address, 

mobile phone number, and related information for account 

setup and activation. A data plan is also required. Unlimited 

usage data plan strongly recommended or additional data 

charges may apply.

1  Earpiece
2  Speaker (on back)
3  Touchscreen

4  Volume: 

See page 18.

5  Gesture area
6  Microphone

7  Center button:

 Press to go to 

Card view.

8  Orange key:

 Press to enter numbers 

and symbols that appear above the 

letters on the keys.  Press twice to 

lock it.

9  Shift: Press twice for Caps lock.
10  Space
11  Camera lens and flash (on back)

12  Charger/microUSB connector

13  Backspace
14  Enter
15  Sym: Press to select characters like 

currency symbols and accented 

characters.

16  Headset jack
17  Ringer switch: Slide to turn the ringer 

and notification sounds on and off.

18

 

Power:

 Press to wake up or turn off 

the screen. Press and hold to turn 

the device on and off.

You can open and use multiple 

applications at the same time. To move 

among them, press the 

Center

 button to 

shrink the app you’re using. You’re now 

in 

Card view

, where all open apps 

appear as small windows (cards).
In Card view, swipe left or right on the 

screen to scroll through open apps.
When you see the app you want, tap it.
To close the app, throw the card off the 

top of the screen.

•  If you purchased your phone at a 

Sprint Store, it is probably activated 

and ready to use.

•  If you received your phone in the mail  

and it is a new Sprint account or a 

new phone number, your phone is 

designed to activate automatically 

once you have completed setup 

(see page 4).

•  If you received your phone in the mail 

and you are switching the number 

from a previous Sprint phone, 

do not 

turn on your new phone yet

. First, 

go to sprint.com/activate on your 

computer's Web browser and follow 

the instructions to activate the 

number on your new phone.

If you have any problems with activation, 

contact Sprint Customer Service at 

1-888-211-4727 from another phone.

V 1.0

Anytime you are in Email, Messaging, 

Calendar, or Contacts, you can set up a 

relationship to wirelessly sync data with 

selected service providers—for example, 

Google’s Gmail, Facebook, or Microsoft 

Exchange ActiveSync

®

 (check to see if 

your company supports this).
You must already have an account with a 

service provider before you can set it up 

on your phone. 

11

3

9

13

14

1

5

17

Launcher, 

page 1

Page 

indicator

Quick Launch

With Total Equipment Protection, your 

phone will be protected against loss, 

theft, and physical and liquid damage, 

as well as covered for mechanical and 

electrical failure, routine maintenance, 

and failure from normal wear and tear. 

Enroll when you activate or upgrade 

your phone. You have up to 30 days 

after activation or upgrade to enroll, 

so don’t delay.

*

*  Please see the Total Equipment Protection brochure 

available at any participating retail location or visit 

sprint.com for complete terms and conditions of 

coverage including applicable charges and 

deductible(s).Terms and conditions are subject to 

change. May not be available in all states. Eligibility 

varies by device. Claims may be fulfilled with new or 

refurbished equipment.

Need help with setup?
After your phone is activated with Sprint, 

the Palm support staff can help you set 

up your phone and get you up and 

running. Call 1-866-750-PALM (7256) 

from 6:00 AM to 8:00 PM Pacific, Monday 

through Friday, and 8:00 AM to 5:00 PM 

Pacific, Saturday and Sunday. This 

service is free within 90 days of purchase. 

We may refer you to Sprint for help with 

carrier-specific features. Offer subject to 

change without notice.

Help on your phone
Tap 

Help

 in the Launcher or in an 

application menu to read short how-tos 

and watch animations about your phone.

Features Guide
Take a peek at other things you can do 

with your phone to get the information you 

want when you want it.

Online support
•  Visit sprint.com/palmpresupport 

to access the 

User Guide

, how-to 

videos, tutorials, and helpful 

support information.

•  Visit palm.com/support to edit your 

Palm profile, manage your phone, 

access Data Transfer Assistant, 

and access additional support 

information.

palm.com/environment

RECYCLE YOUR OLD PHONE
Get an account credit or help Sprint support Internet safety for 
kids by recycling your old phone through Sprint wireless 
recycling programs. Visit sprint.com/recycle for details.

INTELLECTUAL PROPERTY NOTICES
© 2009 Sprint. Sprint and the Sprint logo are trademarks of 
Sprint. Other marks are the property of their respective owners.
© 2009 Palm, Inc. All rights reserved. Palm, Pre, Synergy, 
and the Palm and Pre logos are among the trademarks or 
registered trademarks owned by or licensed to Palm Inc. 
Microsoft, ActiveSync, and Outlook are trademarks of the 
Microsoft group of companies. All other brand and product 
names are or may be trademarks of, and are used to identify 
products or services of, their respective owners.

Place cursor in a text field 

Tap the location.

xt

xtt field 

Drag and drop 

Tap and hold the item, 

drag, and then lift your 

finger to drop.

m,

u

rr

ABCDE

 FG

AB

AB

AB

ABC

ABC

ABC

ABC

ABC

ABCD

ABC

E

G

FG

FG

FG

FG

FG

 F

 F

F

F

F

F

E

2

15

16

Power button

Volume

10

Phone    Contacts    Email    Calendar   Launcher  

6

In 

Launcher

 or 

Card view

 > enter a 

word, name, or first and last initials. 
Your phone displays any matching 

results. Tap the one you want. 
Tap a phone number to dial it! Or tap the 

name >        to send a text message.
To search the Web, tap the text you 

entered and tap the search option 

you want.

Phone is on

Phone is off

Select text 

Insert the cursor, press 

and hold 

Shift

, and then 

drag anywhere onscreen.

Move cursor 

Insert the cursor, press 

and hold 

Orange

, and 

then drag anywhere 

onscreen. 

Scroll fast 

Flick in the desired 

direction.

Scroll a specific amount

 

Drag in the desired 

direction.

Zoom in 

Place two fingers and 

spread them apart.

Zoom out 

Place two fingers and 

bring them together.

Zoom in/out a fixed 

amount 

Double-tap the screen. 

Double-tap again to 

zoom out.

d

d

Stop scrolling 

Tap the screen while 

scrolling.

Notifications at the bottom of the screen 

alert you to voicemail, incoming messages, 

upcoming appointments, and more. For 

some notifications, tap the notification to 

act on it. For others, such as Calendar 

reminders, the notification gives you 

options such as opening the appointment 

or dismissing the notification.
If you do not act on a notification after a 

few seconds, it becomes an icon in the 

lower-right portion of the screen. Tap the 

icon area to display your notifications.
Throw a notification off the side of the 

screen to dismiss it.

4

7

12

18

8

Top

Gesture Guide

Open Launcher

Press 

Center

 > tap

Turn on your phone

Press the 

power

 button.

Open menus

Application:

Tap the upper-left corner.
Connection:

Tap the upper-right corner.

Close an app 

In Card view, throw the card off the top of  

the touchscreen.

Resize cards and change card order

Tap and hold a card. Drag cards to 

change the order.

Minimize app and go to Card view

Press 

Center

.

Open Quick Launch

Drag up slowly  and move your finger to 

the app you want.

Delete a list item 

Throw the item off the side of the screen.

hscreen.

screen.

screen.

te

w the item off the side of

e

w the item off the side o

e a list item 

the item off the side o

e upper rig

er.

Back: Go up a level in an app, save data 

Quick swipe left in gesture area.

406-11612-00

Get Started.

All you need to know to get going.

Touch the screen or gesture area lightly 

when performing gestures.
Be sure to take the gesture tutorial: 

Go to palm.com/support.

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