Support and troubleshooting
15
Support and troubleshooting
If you experience problems with your handheld or with SMS, try these strategies
to solve them.
For your handheld
If you encounter a problem with your handheld or with the SMS application,
please do the following:
■
Check the troubleshooting information in your handheld
Handbook
.
■
Check the settings on your handheld.
■
Contact your mobile phone service provider.
If you still need assistance and you contact Palm technical support, please have the
following information ready:
■
The name and version of your computer operating system
■
The error message or problem you are experiencing
■
The steps you took to identify or reproduce the problem
■
The version of the handheld software you are using and the available memory
on the device
To find version and memory information:
1.
Tap the Home icon
.
2.
Tap the Menu icon
.
3.
Tap App, and then tap Info.
4.
Tap Version to see version numbers, and tap Size to see the amount of free
memory, in kilobytes.
You can access Palm technical support in the following ways:
■
Palm, Inc. web site, in the U.S.:
■
Palm, Inc. web site, outside the U.S.:
www.palm.com/support/globalsupport
■
E-mail, in the U.S.: Use the form on the web site at
Summary of Contents for PalmOne Zire 71
Page 1: ...SMS Handbook...
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