Palm m100 Series, Handbook

Page: 186 / 210

Appendix B Frequently Asked Questions
178
HotSync problems
Problem Solution
I cannot do a HotSync
operation; what should I
check to make sure I am
doing it correctly?
■
Make sure the cradle/cable is connected securely.
On a Windows computer try these steps:
■
Check the Windows system tray to make sure the HotSync
Manager is running. If it is not, open Palm Desktop
software.
■
Make sure you selected Local USB or Local Serial, as
appropriate, from the HotSync Manager menu.
■
If you are using the optional serial cradle/cable, make sure
you selected the correct serial port on the Local tab in the
Setup dialog box. It should be set to the port where you
connected the cradle/cable.
On a Mac computer try these steps:
■
Make sure HotSync Manager is enabled. If it is not, double-
click the HotSync Manager icon in the Palm folder and
enable HotSync Manager on the HotSync Controls tab.
■
If you are using the optional serial cradle/cable, double-
click the HotSync Manager icon in the Palm folder and then
click the Serial Port Settings tab. Make sure Local is selected
and that the port selection matches the port where your
cradle/cable is attached.
I did a HotSync operation, but
one of my applications did not
synchronize.
■
On a Windows computer, click the HotSync Manager and
choose Custom. Check that the correct conduit is active.
■
On a Mac computer, double-click the HotSync Manager
icon. From the HotSync menu, choose Conduit Settings.
Select your user name from the User pop-up menu, and
check that the correct conduit is active.
I am using Outlook as my PIM,
but I cannot do a HotSync
operation.
■
Click the HotSync Manager and choose Custom. Check that
the correct conduit is active.
■
Check that the correct conduit is installed. Reinstall the
HotSync Manager and make sure the correct conduit is
selected.