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Frequently asked questions
Check the HotSync log:
1.
Open the HotSync log.
Windows computers.
Click the HotSync icon on the Windows
system tray and select View Log from the menu.
Mac computers.
Double-click the HotSync Manager in the Palm
folder and choose View Log from the HotSync menu.
2.
Ensure that all applications are marked OK. If not, continue to the
next section to check your conduit settings.
Check your conduit settings on a Windows computer:
1.
Click the HotSync icon on the Windows system tray and select
Custom.
2.
Select the user name that matches the handheld you are attempting
to synchronize.
3.
Ensure that the application conduits (other than Backup and
Install) are set to Synchronize the Files.
Check your conduit settings on a Mac computer:
1.
Double-click the HotSync icon in the Palm folder.
2.
From the HotSync Manager menu, choose Conduit Settings.
3.
Select the user name that matches the handheld you are attempting
to synchronize.
4.
Ensure that the application conduits (other than Backup and
Install) are set to Synchronize the Files.
Troubleshooting wireless problems
In general, if you are having difficulty accessing e-mail or a web
clipping application, try again later. Also, check the messages on the
screen and follow the instructions.
Check signal strength:
1.
Make sure the radio is on and within range by verifying the
indicator light is flashing green.
2.
Verify that the Signal Level icon on the Wireless Preferences screen
shows a strong signal. If the signal is weak, you can monitor the
Everest_GSG.book Page 25 Thursday, January 24, 2002 2:56 PM
