12
Troubleshooting
Problem
Cause
Solution
Backpack not
working
Battery not properly connected to
backpack.
Check and re-connect battery. Machine must have
two batteries inserted to operate.
Battery connected to backpack while
the switch was in the ON position.
Turn the switch to OFF and switch back ON after 5
seconds.
Battery pack power depleted or
battery pack is damaged.
Check the charge level by pressing the power
button. Check for damage. If no sign of damage
then charge the battery.
Battery pack shuts off due to
abnormally high motor temperature.
Turn machine off and ensure hose is unblocked.
Ensure dust bag is clean. After 30 minutes the
machine should be ready for use. If not, contact an
Authorised Service and Warranty Agent.
Time delay protection on switch.
Turn the machine to the OFF position, leave for 5
seconds and then turn it back ON.
Backpack
has no/poor
suction
Dust bag full.
Remove, empty and clean dust bag.
Dust bag not installed correctly.
Remove and empty dust bag making sure the
rubber edging is correctly fitted around the canister.
Hose not installed correctly.
Reconnect hose and ensure it iscorrectly sealed.
Blockages.
Remove hose, wand and floor tools; remove any
blockages.
Filters blocked.
Replace / clean filter.
Weak battery.
Check the charge level by pressing the power
button. Remove the batteries and charge.
Service Requirements
Our products are designed and built to be functional and durable. For information on use and maintenance
please read this Product & Training Manual thoroughly.
Should you require servicing contact your nearest Authorised Pacvac Service and Warranty Agent.
Safe Disposal
Contact your local waste authority for information regarding available recycling and/or disposal options. Or
contact Pacvac by emailing [email protected] or phone +61 8 9479 1444 for the latest information.
USA and Canada Only - In some jurisdictions Call2Recyle will accept up to 12Ah batteries. Recycling
your old batteries is free and easy with the Call2Recycle program. Call2Recycle is a product stewardship
program providing no-cost battery and cellphone recycling solutions across the U.S. and Canada. For more
information about the Call2Recycling program, or for more information about a local collection site visit
www.call2recycle.org/locator or call the Call2Recycle toll free number
1-800-822-8837
Europe Only - When replacing old appliances with new ones, please check if the retailer is legally obligated to
take back your old appliance for disposal.
