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Packard Bell EasyNote XS, Manual

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Packard Bell EasyNote XS Manual Download Page 33

Helpdesk -  

33

D

IAGNOSE

 & R

EPAIR

We all experience problems with our computer from time to time so do not panic! Before calling us, please 

read the following. This troubleshooting guide will help you diagnose and solve some common problems. 

Please note that the solutions proposed in either one of the cases below may not be limited to that specific 

case and may be used to solve other computer issues.

Top 5 Troubleshooting Cases

Have a look at the "symptoms" described below, see if they match the problem you encounter with your 

computer and follow the steps to fix the issue. Also remember to read our recommendations in the previous 

chapter ("Safe Computing", page 24) to get the most of your computer and prevent problems in the future.

✓

Nothing Displays on the Screen (page 34)

✓

The Screen Freezes when the Packard Bell Logo Displays (page 35)

✓

The Screen Freezes when the Windows Logo Displays (page 36)

✓

The Windows Desktop Displays, but the Operating System is not stable (page 

38)

✓

The Screen Displays Applications, but They Crash or Run Erratically (page 39)

Check the latest fixes on www.packardbell.com. 

Our online Troubleshooter can help you find 

solutions in a few clicks!

Summary of Contents for EasyNote XS

Page 1: ......

Page 2: ...l manual or otherwise including but not limited to photocopying recording or information storage and retrieval systems for any purpose without prior written permission of Packard Bell B V Disclaimer Packard Bell B V specifically disclaims all warranties either express or implied including but not limited to implied warranties of merchantability and fitness for a particular purpose with respect to ...

Page 3: ...Adapter 14 Battery Power 14 Upgrading your Computer 15 First steps on the Net 16 Get Connected 16 Wi Fi 16 Surf the Net 18 Using Windows and Software 20 Setup my PC 20 Your Computer s Documentation 21 Your Software Library 22 Volume Controls 23 Helpdesk 24 Safe Computing 24 Maintenance 24 Security 28 Updates 32 Diagnose Repair 33 Top 5 Troubleshooting Cases 33 Miscellaneous Troubleshooting 39 Pack...

Page 4: ... Make sure you run Setup my PC to configure your Internet access antivirus program Identity card etc see page 25 for details Packard Bell InfoCentre To discover more about your computer please make sure you check Packard Bell InfoCentre the electronic user s guide installed on your computer see page 25 for details Packard Bell Website Remember to visit www packardbell com often Check out the Suppo...

Page 5: ... 2 Press the power button to turn your computer on see page 9 To share the family computer and have your own system settings every time you turn on the computer you can set up accounts for each user You can access and modify your accounts at any time by clicking on Start Control Panel User Accounts Turning your Computer Off 1 Press the power button to turn your computer off 2 Turn off any devices ...

Page 6: ...ur computer Press the Ctrl Alt Del keys simultane ously or right click on an empty space on the taskbar and select Task Manager in the pop up menu If your computer still does not respond press the computer power button to turn your computer off Keep this button pressed until all of the LEDs turn off and wait for roughly 30 seconds before turning the computer on again Power Options The power option...

Page 7: ...Audio Other Connectors Other Features Network USB x2 DVI for external monitor Line out Headphones 3 5mm socket Microphone 3 5mm socket Memory Card Reader AC Adapter DC In Webcam Internal Microphone Touchpad Selection buttons Fan Ventilation Main Battery Pack Battery Security Lock Battery Release Latch Speakers Front Back Left Right Open Bottom ...

Page 8: ... that the product warranty does not apply if damage to your computer is the result of a lightning strike Expansion Ports USB Universal Serial Bus The Universal Serial Bus USB ports allow you to connect many peripheral devices for example printers monitors scanners to your computer Display and Audio Ports DVI Port Connect to a monitor with a DVI Digital Video Interface port The appropriate cable is...

Page 9: ...ter on your lap or on a surface that may block ventilation holes Speakers Provide stereo sound for your multimedia presentations or listening pleasure Main Battery Pack Your computer uses the rechargeable battery pack while you are away from an AC power supply see page 14 Battery Security Lock Battery Release Latch These latches secure the battery in place Control Panel WIFI Button Toggle the wire...

Page 10: ...d icons such as those found on the Function keys The figures and calculator functions on the middle right of the keyboard are activated with the Num Lock key The following function key combinations are available Fn F2 This button toggles Bluetooth devices optional on or off Fn F3 Switches display modes Integrated LCD screen only External display only any device attached to the video port Both simu...

Page 11: ... to a double click of the left mouse button Tap and hold then drag your finger across the touchpad equivalent to a click and drag of the left mouse button Try using the buttons or double tap features and decide which method you prefer If you find the double tap difficult to use go to the section below for general directions about adjusting the touchpad properties Touchpad Tips Follow these basic e...

Page 12: ...12 Quick Start Troubleshooting Guide You may purchase an external USB optical drive from a well stocked computer or electrical retailer ...

Page 13: ...from the computer s screen once in a while Do not use your computer if you are tired Arrange your computer so that you can work in a natural and relaxed position Place items that you use frequently within easy reach Position your computer directly in front of you for increased safety and comfort Ensure that your key board and touchpad are at a comfortable height The screen should be about 45 70 cm...

Page 14: ...s depend on the model purchased The battery pack can be removed which allows you to carry multiple batteries for long journeys or to replace an aged battery that has lost performance Although the battery is fully charged at the factory transit and shelf time may reduce the initial bat tery charge The first time you use your computer connect the AC power adapter and charge the battery completely Ba...

Page 15: ...allow you to benefit from the latest advances such as broadband Internet Wi Fi networking and digital media Our home entertainment range includes a collection of MP3 players to bring technology and entertainment with you wherever you go Warranty Packard Bell computers come with a limited warranty For further peace of mind optional PB Care packs let you extend the standard warranty up to three year...

Page 16: ... at fixed monthly rates Cable A cable connection provides fast and always on Internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected to the Internet As it is a shared connection the connection speed can slow down when lots of people in the same neighbourhood are online Network ...

Page 17: ...r services Read carefully the documentation supplied with your access point for detailed setup instructions Network Cable RJ45 A network cable also called RJ45 is used to connect the host computer to the access point see Illus tration below this type of cable is also used to connect peripheral devices to the access point Wireless Receiver This is connected to the computer that you wish to connect ...

Page 18: ...nnection if you do not possess an Access Point router Surf the Net To surf the Internet you need a program called an Internet browser The browser included on your computer is Microsoft Internet Explorer To open your browser click on Start Internet Internet Explorer Features 1 Click on Help or press F1 on your keyboard 2 Reduce maximize or close the window 3 If the page is not completely visible on...

Page 19: ...E mail When you subscribe to an Internet provider you usually get one or more e mail addresses for you and your family members Example granny packardbell com Username at Domain dot Extension You can write your messages off line and connect to the Internet only when sending or receiving To know when you are online look for two small computers in the Notifi cation Area next to the clock If your comp...

Page 20: ...on To learn more about the latest technologies offered by Packard Bell check out our Product Showroom In the Shopping section you can locate a store near you or see the latest Packard Bell products www packardbell com is your gateway to a world of online activities and services visit us regularly for the latest information and downloads USING WINDOWS AND SOFTWARE Setup my PC To make it easy Packar...

Page 21: ...of the User s Guide you will need an internet connection simply click on the Check for updates button on the infocentre welcome page see image above The updates will be downloaded from Packard Bell and automatically installed on your computer your updated version of infoCentre will contain detailed specific information on your computers configuration The My Computer button contains all the technic...

Page 22: ...Where is my Software Packard Bell computers include a wide range of software applications The types of programs and categories available on your computer depend on the model you purchased Your software can be found Preinstalled your software is ready to use or ready to set up Remember to update your InfoCentre to have the latest information available You should also make regular visits to www pack...

Page 23: ...ocked computer or electrical retailer Volume Controls Apart from the volume control on your computer keyboard monitor or speakers depending on your equipment you can also adjust the volume and balance of your speakers from Windows Adjusting the Volume To adjust the volume simply click on the Speaker icon located in the Notification Area next to the clock If you cannot see the speaker icon 1 Click ...

Page 24: ...ill only contain the software that was originally on the hard disk of your computer when it left the factory Your personal files and other software that you have installed will not be copied Recovery Backup Checklist An external USB storage device or memory card capable of holding at least 4GB exact size needed depends of your computer s configuration This operation takes time During the whole pro...

Page 25: ...We strongly recommend that you keep the recovery data on your computer as this will allow you to use Smart Restore quickly and easily Simply start the Recovery Backup Creator as described above select the Remove backup data option and folow the instructions The freed space will appear as a new hard disk drive in the My Computer window the internal hard disk is partitioned into 2 virtual drives Dep...

Page 26: ... files that were not deleted and files with invalid sizes or dates physical errors which occur in your hard disks so called cluster and or sector areas that may wear out over time 1 Click on Start My computer Right click on the HDD icon and select Properties 2 Click on Tools and Check Now in the Error checking field 3 Tick Automatically fix file system errors in the options area If you tick Scan f...

Page 27: ...Disk Defragmenter once a month depending on computer usage will decrease wear and tear on your hard drive and thus decrease the chance of a fault developing at a later date 1 Perform a Disk Cleanup and close all open programs 2 Click on Start My computer Right click on the HDD icon and select Properties 3 Click on Tools and Defragment Now 4 Click on the volume you want to defrag and click on Defra...

Page 28: ...main there until you decide to permanently delete them from your computer or to restore them to their original loca tion Double click on the Recycle Bin on the desktop and click on Empty Recycle Bin or select only the items you want to delete Items deleted from external devices such as memory cards do not go to the Recycle Bin they are permanently deleted Security Protect your Computer against Vir...

Page 29: ...n any attachment if you do not know the sender or are unsure about it Even if the e mail comes from a trusted source always exercise extreme caution with file attachments Save the attached files on your computer for instance in My Documents instead of opening them directly from your mailbox Never download or execute a file attached to the e mail Always scan the files for viruses before open ing th...

Page 30: ...er s security settings to determine how much or how little information you are willing to accept from a Website Using the Medium security level allows safe surfing and is appro priate for most Internet sites To access Internet Explorer security settings 1 In Internet Explorer click on Tools Internet Options 2 Select the Security tab and move the slider to set a security level Prevent Spyware Infec...

Page 31: ...ick on the small Security Center icon If the icon is hidden click on the arrow to show all the Notification Area icons The Security Center indicates the status and settings used for three of the most important applications that protect your computer Windows Firewall Windows Automatic Updates and the virus protection appli cations Windows Firewall and Windows Automatic Updates are provided by Micro...

Page 32: ... applications and operating system up to date is crucial Windows combined with other security applications can protect your computer from Internet attacks and ensure that the latest security updates have been downloaded and installed on your system To keep your computer safe with all the latest programs please perform the following actions these topics are described previously in this guide see pa...

Page 33: ...ey match the problem you encounter with your computer and follow the steps to fix the issue Also remember to read our recommendations in the previous chapter Safe Computing page 24 to get the most of your computer and prevent problems in the future Nothing Displays on the Screen page 34 The Screen Freezes when the Packard Bell Logo Displays page 35 The Screen Freezes when the Windows Logo Displays...

Page 34: ...energy saving features to your needs Check your Installation poster 1 Check the power cord connections between your computer and the power outlets Test the power socket 1 Plug any other electrical device on the wall socket and check if it works 2 If it does not your wall socket is probably faulty Try to reset your computer 1 Unplug the computer s power cord from the wall socket and remove the batt...

Page 35: ...ard Bell Logo Displays When the computer starts it first performs a test of all system requirements When the computer is func tioning correctly it emits a short beep and starts up However if the test fails the computer may freeze when the Packard Bell logo displays Try to boot but press the TAB or ESC key to display some additional information Set the BIOS to default settings Press F2 when startin...

Page 36: ...ight Last Known Good Configuration and press Enter Uninstall software If your computer does not function correctly after you have installed new programs try uninstalling them 1 For software that was originally provided with your computer click on Start All Programs Packard Bell Support SmartRestore 2 For any additional software click on Start Control Panel Add or Remove Programs Go back to previou...

Page 37: ...n Next All the restore points that were created on the selected date are listed by name in the list box to the right of the calendar 3 In the confirmation screen click on Next to restore the computer to the selected date and time Create a Restore Point Windows creates restore points automatically at regularly scheduled times or before certain programs or drivers are installed This option allows yo...

Page 38: ...indows Update is a catalogue of items such as drivers security fixes critical updates the latest Help files and Internet products that you can download to keep your computer running smoothly and up to date 1 Click on Start Help and Support Center Keep your computer up to date with Windows Update 2 Select Scan for updates and Yes when prompted to install any required software or device drivers Did ...

Page 39: ...ditional software click on Start Control Panel Add or Remove Programs Are there updates available for the erratic application s If you do not notice improvement after reinstalling your program please check the software editor s Website for updates If the program was originally supplied with your computer you may check the Packard Bell Support Website on www packardbell com for downloads as well Is...

Page 40: ...et too low Adjust the volume controls either on your speakers keyboard or on the computer 2 Your speakers may not be connected properly only applies to external speakers a Check all the speaker cables to ensure that they are connected properly b If your speakers are equipped with a power adapter make sure that it is plugged into a power source wall outlet or back of your monitor and that the speak...

Page 41: ...the Internet setup process b The first time you use your Internet connection your account may not be accepted immediately Certain ISPs require a short setup period to process your account details Please wait 30 minutes before you try to connect to their services again 2 You entered an incorrect user name and or password a Check your user ID and password Re type them if necessary b Check exact spel...

Page 42: ...onnections Right click on the connection icon and select Properties Select Show icon in notifi cation area when connected 3 A connection to the remote site cannot be established Try again later or check with your ISP whether the service is available 4 A pop up message warns you that the page contains errors e g the page contains javascript errors Simply click on OK to close the message window You ...

Page 43: ... printer has generated an error message See your printer s manual for information about resolving error messages 6 The printer is not connected properly a Check that the cables are securely connected to the printer and computer b Use a grounded AC power outlet or power strip Remember to shut down your computer and printer before disconnecting or reconnecting any cables 7 No power is supplied to th...

Page 44: ...trical retailer 1 Check your computer s specifications My Computer Information Click on Start Help and Support Use tools to view your computer information and diagnose problems under Pick a task My Computer information System Information Click on Start All Programs Accessories System Tools System Information Select an item and click on to display more options 2 Installing a program When you instal...

Page 45: ...to shut down your computer and device before disconnecting or reconnecting any cables If you have problems installing your new hardware you should check the supplied manual first If you are still having difficulties please contact the manufacturer or retailer or check their Website for more help and advice Packard Bell Smart Restore Smart Restore allows you to safely remove or reinstall the softwa...

Page 46: ...if you have removed the recovery data from your computer with the Recovery Backup Creator Uninstalling and Reinstalling Software You may want to remove some of the programs provided by Packard Bell if you do not use them or have installed an alternative Additionally you may want to reinstall a program if it has been corrupted and does not work correctly Certain essential programs may not be uninst...

Page 47: ... will restore your computer to the same state as when you purchased it while giving you an option to retain all settings and personal data for later retrieval Before using the Recovery Program please try to fix your computer with Windows XP System Restore DO NOT SAVE data in C WINDOWS Even during a Partial Recovery process all data contained in this folder will be deleted After recovery all softwa...

Page 48: ...your computer to its original configuration 1 Remove any additional hardware components that you may have added to your computer 2 Disconnect any additional devices that you have connected to your computer e g scanner printer etc Start the Recovery Program You may use Smart Restore the F11 key if Windows does not start correctly or an external device that contains recovery data to start the recove...

Page 49: ...rocess If you restore a specific user profile when you next use your computer it will display the Windows desktop of that profile but redundant shortcuts to installed programs may still be present in the Start menu or on the desktop Click on Next to display a summary of your selected options Click on Next to start the recovery process There may be a delay the first time that Windows restarts after...

Page 50: ...very you may retrieve your data in the following locations if you have used default Windows settings Your Documents Pictures Music etc and Settings C Documents and Settings Chosen User Name Applications C Program Files Application Name Other files You can use the Windows Search Engine to find other files If you are able to identify unneeded files in these folders we recommend you delete them If th...

Page 51: ... Service Support when necessary Packard Bell recommends You to activate the applicable Warranty as soon as Your Product is installed This Warranty is subject to the registration of the Product via the on line registration software wherever available The Customer will provide Packard Bell with the correct date of purchase in order to obtain the Warranty Period In case of doubt the Customer will pro...

Page 52: ...lts on LCD screens can be comprised of whole pixels or sub pixels going dark staying permanently lit or flashing The ISO 13406 2 standard allows for a certain number of pixel faults based on the number of total pixels in the monitor determined by the screen size Packard Bell will replace an LCD monitor during the Warranty Period if it meets the following criteria Type 1 A full pixel is always visi...

Page 53: ...kard Bell shall not be liable to replace or repair the Product if the Warranty is not applicable due to the reasons set out in section 4 In any event Packard Bell shall in no circumstances be liable for any other costs charges expenses loss or damage of any nature whatsoever direct or indirect consequential or incidental including but not limited to loss of business profits or any other commercial...

Page 54: ...t Details of any software or hardware modifications made to the Product Assure that the problem is not caused by third party hardware or software Exact description of all failure messages If contact is made by phone You should be in front of Your Product and this is turned on if possible A Customer Contact Center representative will provide Service Support to diagnose and if possible correct the d...

Page 55: ...plain to the Customer what procedure to follow to obtain Service Support If You or an authorised representative are not at the agreed location at the time and date of an appointment that may have been made between You and the CCC representative You may be charged for any subsequent visits Packard Bell reserves the right to refuse to provide the service to any location at which to Packard Bell s so...

Page 56: ...mainder of the Warranty Period on the Product transferred under two cumulative conditions The new end user must be in possession of the original proof of purchase of the Product and Details on the Product s change of ownership must be sent to Packard Bell at the address reproduced in the Warranty Service Sheet ...

Page 57: ... in order to promote reuse recycling and other forms of recovery and to reduce the quantity of waste to be eliminated with a view to reducing landfill This concerns your computer and all its acces sories such as a keyboard mouse remote control speakers etc When you dispose of such products please follow the guidance of your municipal authority and or ask your retailer when purchasing a new product...

Page 58: ...wer Cables This equipment requires a 2 wire un grounded power cord The cord length must not exceed 2 5 metres To prevent electrical hazards do not remove or disable the ground contact on the power cord Replace the power cord if it gets damaged Contact your dealer for an exact replacement In Europe the plug must be rated for 250 VAC 10 amp minimum In the U S A and Canada the plug must be rated for ...

Page 59: ...are tested and certified to be compliant with International Electrotechnical Commission IEC60825 1 and European EN60825 1 standards for Class 1 laser products Class 1 laser products are not considered hazardous The optical devices are designed such that there is never human access to laser radiation above a Class 1 level during normal operation or prescribed maintenance conditions The optical devi...

Page 60: ...ry memory i e RAM or installed in the permanent memory e g hard disk CD and or DVD or other storage device of that computer except that a copy installed on a network server for the sole purpose of distribution of other computer is not in use If the anticipated number of users of the SOFTWARE will exceed the number of applicable Licenses then you must have a reasonable mechanism or process in place...

Page 61: ...e see HDD DSL 16 41 DVI 8 E ECO Button 9 E mail 19 29 42 Attachments 29 Outlook Express 19 Epilepsy warning 13 Error checking 26 Expansion Ports 8 External Features 7 External hardware devices 45 F Firewall 29 31 Fn key 10 H HDD Hard Disk Drive Free space 26 Management 28 Recovery data 24 Headphones 8 Health precautions 13 Helpdesk 24 I Installing software 46 Interference 40 57 Internal Microphone...

Page 62: ...store points 37 S Safe computing 24 Safe mode 36 Safety precautions 13 Screen saver 34 Security Antispyware 30 Antivirus 28 Internet connection 29 Set up my PC 20 Updates 31 32 Windows Security Center 31 32 Set up my PC 20 Shutdown 6 Smart Restore 45 46 Software Installing software 46 Removing software 28 Set up my PC 20 Software library 22 Software License 60 Speakers 23 Spyware 30 Storage 15 Sup...

Page 63: ...rranty 15 USB 8 V Viruses Antivirus 28 Tips 29 Volume controls 23 W Warranty 4 15 51 Webcam 9 Wi Fi 16 WIFI Button 9 Windows Using Windows 20 Windows automatic updates 31 32 Windows Firewall 31 Windows Security Center 31 32 ...

Page 64: ...64 Quick Start Troubleshooting Guide ...

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