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PACH & COMPANY AeGIS 7000 Series, Installation And Programming Manual, Page: 30 / 33

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PACH & COMPANY AeGIS 7000 Series Installation And Programming Manual Download Page 30

The technical support team at Pach and Company are highly trained and committed to 
providing you with the best in support and repair services. Our Services are available
between 7:30 AM - 4:30 PM Pacific Standard Time. 

TOLL FREE (888) 678-7224.

THE GATE OR DOOR
DOES NOT OPEN
WHEN THE TENANT
PRESSES NUMBER "9" 

THE GATE OR DOOR
DOES NOT OPEN
WHEN THE TENANT
PRESSES NUMBER
"9"BUT IT OPENS
USING THE PERSONAL
ACCESS CODE

ALL OR SOME OF THE
KEYPAD'S KEYS DO
NOT WORK

• Check power on the gate operator or door strike.
• Check Function 77, it must be enabled.
• Check for loose connection on gate or door strike wires on RC1 and NO1 (if 

you use "Normally Open" gate or door strike) or RC1 and NC1 (if you use 
"Normally Close" gate or door strike) on the AeGIS system.

• Remove the two wires on RC1 and NO1 and short the two wires, the door or 

gate should open or remove the two wires on RC1 and NC1, the gate or door 
should open. If the door or gate does not open, you may have a problem with 
the gate or door strike.

• Test the relay and follow the steps below:

1. Set your multi-meter to Ohm (touch the two probes, the meter will 

read about 0 (zero value) 

2. Connect the meter's probes to RC1 and NO1 (if "Normally Open" 

strike is used, the meter will read as an open circuit) or RC1 and 
NC1 (if "Normally Close" strike is used your meter will read about 0 
value). 

3. Place a call from the system to one of the tenants and tell the 

tenant to press "9" and you should get the following results:

• Your meter should read to about 0 value if RC1 and NO1 

contacts are used, otherwise the system's relay is bad.

• Your meter should read as an open-circuit if RC1 and 

NC1contacts are used, otherwise the system's relay is bad.

• Try to call a few different tenants. If the problem precists, erase the system's 

memory to default (use function code 50).

• Call the Technical Support, you may have a bad board.

• The keypad's ribbon cable has red dots along the side, the red dots must be 

facing upward and connected to pin 1. 

• Turn the power "OFF" and disconnect the keypad's ribbon cable from the 

board and reconnect it and turn the power "ON".

GATE PROBLEMS

SOLUTIONS AND SUGGESTIONS

KEYPAD PROBLEMS

SOLUTIONS AND SUGGESTIONS

Pach and Company

Chapter 5

Page 23

AeGIS 7000 Series

TROUBLE SHOOTING GUIDE

Summary of Contents for AeGIS 7000 Series

Page 1: ...AeGIS 7000 Series Installation and Programming Manual PACH COMPANY www pach co com 941 Calle Negocio San Clemente CA 92673 Phone 888 678 7224 Fax 949 498 6879 REV 08 31 10 ...

Page 2: ......

Page 3: ...efault 14 70 Change Talk Time 15 71 Change Door Open Interval 15 72 Change Lock Out Count 15 73 Select Tone or Pulse Dialing 16 74 Enable or Disable Auto Answer 16 75 Turn On or Off Key Press Beep 16 76 Turn On or Off Speaker Beep 17 77 Enable or Disable Remote Access 17 78 View Directory by Name 17 91 Exit from Remote Programming 18 Chapter 4 System s Operation 19 How to View the Tenant Name 19 H...

Page 4: ...formation herein implied Pach and Company does not assume any liability for any damages which may arise in installation or use of the AeGIS 7000 Series Pach and Company does not assume liability for any incompatibility between the AeGIS 7000 Series and users devices Pach Company reserves the right to make changes without prior notice to any products in order to improve reliability function or desi...

Page 5: ...h the visitor and remote programming using a touch tone phone The system parameters and tenants data will be entered via the keypad and the LCD provides easy display EEPROM technology is used for AeGIS 7000 series The tenant database will not be lost during a power failure Standard features Program and store the tenant s name directory code telephone number and personal access code Unlocking door ...

Page 6: ... of defects in material or workmanship for a period of two years 24 months from the date of purchase This warranty extends only to wholesale customers who buy direct from Pach and Company or through Pach and Company s normal distribution channels Pach and Company does not warrant this product in any way to the end user consumer Consumers must obtain warranty information from the selling dealer and...

Page 7: ...duct cannot be repaired 6 Distributors and or Dealer Installer must first obtain a Return Merchandise Authorization RMA number from Pach and Company Technical Department before returning any product to factory for repair whether under warranty or not No returns accepted without RMA 7 Return Merchandise Authorization RMA numbers will not be issued to the end user consumers Consumers must contact th...

Page 8: ...y all warranty issues 8 Distributor and or Dealer Installer are responsible for all shipping charges incl freight and insurance fees for products shipped to Pach and Company repair center 9 Pach and Company warranty does not guarantee any product to be free of operation error or service interruption in any way during the course of daily product operation 10 Pach and Company is not responsible for ...

Page 9: ...l or workmanship for a period of three 3 months from the date of repair and invoice This warranty extends only to wholesale customers who buy direct from Pach and Company or through Pach and Company s normal distribution channels Consumers must obtain warranty information from the selling dealer and or installer as to the nature of the dealer s warranty if any All contact to Pach and Company from ...

Page 10: ...y is not responsible for time travel and or labor costs of any distributor and or dealer installer including but not limited to any expenses to install uninstall or reinstall hardware software firmware related to warranty issues product enhancements or product failures IMPORTANT REPAIR NOTE Pach and Company will perform a factory physical evaluation of all products submitted for repair at receipt ...

Page 11: ... of the AeGIS system is very essential You MUST follow the installation procedures block diagrams and installation requirements as specified in this chapter Figure 2 1 Pach and Company Chapter 2 Page 4 AeGIS 7000 Series INSTALLATION 1 2 3 4 5 6 7 ...

Page 12: ...extensions within the PBX Do not connect to a PBX s Digital Port NOTE The AeGIS 7000 Series only works behind the PBX to dial extensions no pause can be programmed on the AeGIS 7000 to dial the outside line DOOR STRIKE OR ELECTRICAL STRIKE The AeGIS 7000 series provides a single relay form C dry contact Normally Open NO and Normally Closed NC 10 Ampere 120 VAC or 10 Ampere 24 VDC or 7 Ampere 250 V...

Page 13: ...y LCD If the display is blank turn the system off and see Chapter 4 0 Operations and Chapter 6 0 Trouble Shooting Guides BATTERY BACKUP The AeGIS 7000 Series have built in charging circuit for battery backup The battery will keep the system in full operation during power failure Recommended battery is 12 VDC 4 5 Ahr rechargeable customer supply The life of the battery is approximately 8 hours in i...

Page 14: ... TOUCH TONE PHONE You may use Telephone Remote programming to add a tenant delete or modify the system s parameter The rules below must be followed Enable the system Auto Answer see table 3 1 Function Code 74 Enable or Disable Auto Answer the AeGIS 7000 Series will answer on the first ring Do not share the AeGIS 7000 phone line with any answering devices such as a fax machine alarm device or modem...

Page 15: ...s code by pressing 3 Press then the 4 digit access code to unlock the door or gate via the system keypad Press to accept program Step 1 Log on to programming mode see section 3 1 The display shows Step 2 Enter Function code 00 then press the display shows Step 3 Enter the new 4 digit Master Code then press the display shows If you press the display shows Ignore the message and your existing Master...

Page 16: ... on function code 06 2 3 default or 4 digit The display shows The display goes blank about one second then the display shows Proceed to Step 4 If the directory code has already used the display shows Return to Step 2 If the memory is full the display shows You cannot program more tenant unless if you delete the existing one or call Pach and Company to purchase memory upgrade EPROM Step 4 Enter the...

Page 17: ...y shows Note The AeGIS 7000 Series does not provide a pause to dial Step 6 Enter the 4 digit access code then press The 4 digit code is for the tenant to to gain access into the door or gate See operation to use the access code Step 7 Proceed to step 2 and select the same Function Code or different Function Code to continue programming or press to exit the programming mode and you hear Three Short...

Page 18: ...isplay shows Proceed to step 2 Step 4 Proceed to step 2 and select the same Function Code or different Function Code to continue programming or press to exit the programming mode and you will hear Three Short Beeps Step 1 Log on to programming mode see section 3 1 the display shows Step 2 Enter Function Code 04 then press the display shows Step 3 Press 13 then the display shows then proceed to ste...

Page 19: ...1 Log on to programming mode see section 3 1 the display shows Step 2 Enter Function Code 06 then press the display shows Step 3 Enter the Directory Digits 2 3 or 4 then press or press to keep the existing one Step 4 Proceed to step 2 and select the same Function Code or different Function Code to continue programming or press to exit the programming mode and you will hear Three Short Beeps Step 1...

Page 20: ...p the existing one Step 4 Proceed to step 2 and select the same Function Code or different Function Code to continue programming or press to exit the programming mode and you will hear Three Short Beeps Step 1 Log on to programming mode see section 3 1 the display shows Step 2 Enter Function Code 08 then press the display shows Step 3 Enter the system number 1 8 then press or press to keep the exi...

Page 21: ...y shows Step 2 Enter Function Code 46 then press the display shows XXX the model number MM DD YY month date and year firmware released Step3 Press then proceed to step 2 and select the same Function Code or different Function Code to continue programming or press to exit the programming mode and you will hear Three Short Beeps Step 1 Log on to programming mode see section 3 1 the display shows Ste...

Page 22: ...ree Short Beeps Step 1 Log on to programming mode see section 3 1 the display shows Step 2 Enter Function Code 72 then press the display shows Step 3 Enter the lock out count in one digit mode 1 9 Step4 Press then proceed to step 2 and select the Step 1 Log on to programming mode see section 3 2 If you have logged on proceed to step 2 Step 2 Enter Function Code 70 then press you hear One Short Bee...

Page 23: ...en press the display shows Step 3 Enter 1 to Enable or 0 to Disable then press Step4 Press then proceed to step 2 and select the same Function Code or different Function Code to continue programming or press to exit the programming mode and you will hear Three Short Beeps Step 1 Log on to programming mode see section 3 1 the display shows Step 2 Enter Function Code 75 then press the display shows ...

Page 24: ...e display shows Step 3 Enter 1 to Enable remote access or 0 to dis able remote access then press Step4 Press then proceed to step 2 and select the same Function Code or different Function Code to continue programming or press to exit the programming mode and you will hear Three Short Beeps Step 1 Log on to programming mode see section 3 1 the display shows Step 2 Enter Function Code 78 then press ...

Page 25: ...Function Code to continue programming or press to exit the programming mode and you will hear Three Short Beeps NOT AVAILABLE Press 91 then press to disconnect the call you hear Three Short Beeps FUNCTION CODE LOCAL PROGRAMMING TOUCH TONE PROGRAMMING Pach and Company Chapter 3 Page 18 AeGIS 7000 Series PROGRAMMING ...

Page 26: ...ess the 2 3 or 4 digit directory number the system will initiate the call Step 3 Press to cancel the call otherwise wait for the tenant to answer your call Step 4 Tenant must press 9 to unlock the door The talk time can be programmed from 10 180 seconds You will hear One Long Beep ten seconds before the talk time expires The tenant must press immediately to extend the talk time to another cycle Fo...

Page 27: ...e figure 2 1 to locate the LCD adjustment pot The Pulse sensitivity is factory preset An adjustment is necessary if the system is in a dial tone mode press to get a dial tone and the PULSE SENSITIVITY LED1 flashes or ON see figure 2 1 If the PULSE SENSITIVITY IS TOO SENSITIVE the system may unlock the door by itself without pressing 9 Follow the instruction below to adjust the pulse sensitivity St...

Page 28: ...one connection The snap on clip connector on the speaker and microphone connector must be facing inside the board Check the red and orange wires make sure they are soldered into the speaker Press the key as soon as you hear a dial tone tap your finger into the microphone and you should hear a finger tap sound from the speaker Check the speaker and microphone connection The snap on clip connector o...

Page 29: ...e of the ribbon should be connected on pin 1 Turn the system s power OFF wait for 15 seconds and turn it ON The input voltage to AC1 and AC2 should read within 12VAC 13 8VAC or if you use 12 VDC the meter must read 13 5 14 0 VDC If the display only fails when the outside temperature is below 32 F or 0 C you may need to install a heater AHP 5 Check if the problem occurs on all tenants Disconnect th...

Page 30: ...ow the steps below 1 Set your multi meter to Ohm touch the two probes the meter will read about 0 zero value 2 Connect the meter s probes to RC1 and NO1 if Normally Open strike is used the meter will read as an open circuit or RC1 and NC1 if Normally Close strike is used your meter will read about 0 value 3 Place a call from the system to one of the tenants and tell the tenant to press 9 and you s...

Page 31: ... devices you can connect to your telephone line your tele phone company will provide you upon request In the unlikely event your AeGIS system develops a problem IMMEDIATELY DISCONNECT IT FROM YOUR TELEPHONE LINE to avoid harmful causes to the telephone network If repairs are ever needed on your AeGIS system ONLY Pach and Company technician should perform them Please contact our Toll Free Technical...

Page 32: ... PROGRAMMING REMOTE TOUCH TONE PROGRAMMING SYSTEM S OPERATION KEYPAD LAYOUT TO PLACE A CALL FROM THE AeGIS 7000 SERIES Press 3 to scroll the tenant name from A to Z o r Press 6 to scroll the tenant name from Z to A then press TO PLACE A DIRECT CALL Press wait for a dial tone then press the 2 3 or 4 digit directory number TO GRANT ACCESS TO VISITOR Press 9 TO DISABLE REMOTE ACCESS See Function Code...

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