Symptom
Probable Cause
Corrective Action
Oven does not operate
(blank touchscreen).
Standby switch turned off, main
Disconnect turned OFF (O), or unit
unplugged.
make sure unit is plugged in, main Disconnect switch
is in ON (I) position (model m360-14 only), and
Standby switch is moved up to the “On” position.
Unit connected to incorrect power supply. Refer to SPECIFICaTIONS section for unit electrical
specifications. Contact a qualified electrician to
determine and install proper voltage and size electrical
receptacle.
Irregular turntable
movement.
Loose screw and/or bracket.
Check all screws on turntable system. Tighten
screws, if necessary.
malfunction of gear and/or turntable
system.
Contact authorized Service agent or Ovention
®
Hotline
for assistance.
Incorrect software installed on oven
operating system.
Contact authorized Service agent or Ovention Hotline
for assistance.
Improper cooking of food.
Incorrect setpoint temperature or menu
item selection.
Verify desired setpoint temperature and menu item
selection. Change to proper settings, if necessary
(refer to OPERaTION section).
Jet plate or air flow malfunction.
Contact authorized Service agent or Ovention Hotline
for assistance.
Oven not heating.
Temperature
High Limit
Reset Button
Temperature High Limit switch has
tripped.
Press the Temperature High Limit Reset Button
located on the rear, left side of the oven chamber
above the air filter. If switch continues to trip, contact
authorized Service agent or Ovention Hotline for
assistance.
TROUBLEShOOTING GUIDE
Form No. OVm360m-0115
17
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC ShOCK hAzARD: Turn off Standby switch,
allow unit to cool, and unplug unit/turn OFF Main
Disconnect switch before performing any cleaning,
adjustments, or maintenance.
WARNING
NOTE: To locate an Authorized Ovention Service Agent, access
the Ovention website at
www.oventionovens.com
and
select the Service & Support tab, or call the Ovention
Hotline at 855-298-OVEN(6836).
Summary of Contents for Matchbox 360
Page 19: ...Form No OVm360m 0115 19 NOTES...
