Ossa Explorer, User Manual

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62 User manual
Warranty
Terms and conditions of the warranty
The warranty is associated to the product indicated in the “CERTIFICATE OF DELIVERY AND INSPECTION”, which shall be filed out by
authorised staff in OSSA FACTORY, SL (hereinafter referred to as OSSA). It is valid for those countries indicated on page 33. The warranty
is only applicable to motorcycles that have been initially imported via the official OSSA importer for your country, meeting all the regulatory
requirements and authorisations of each country. This warranty does not limit or adversely affect consumers’ legal rights and guarantees
by virtue of any obligatory national regulations. It is independent of the legal warranty provided by the official dealer.
Name and address of guarantor
The guarantor is the commercial organisation OSSA FACTORY, SL, Crta Antiga d’Amer, nave 12, Pol. ind. Domeny, 17007 Girona (Giro-
na).
Consumer’s rights as warranty holder
With this document OSSA provides the final user with a guarantee that the motorcycle manufactured by OSSA is free from defects and
that it has been manufactured in compliance with the strictest quality control regulations. Therefore, the warranty extends to both the
parts and the labour costs in the event of any repair provoked by faulty materials or manufacture detected in a new motorcycle. This is
applicable for the time period stipulated within the warranty without limitation, except for those that are listed in this manual. The main-
tenance and service requirements indicated by OSSA must have been adhered to, in compliance with the conditions herewith, for the
warranty to be valid.
OSSA is held responsible before the purchaser in the event of the product’s non-compliance at the time of product delivery. When the pro-
duct is non-conforming, the purchaser must decide whether they want the product to be repaired or replaced. The purchaser’s decision,
when notified to the seller, is binding for both parties with one sole exception: if the cost of reparation or replacement is disproportionate
to the product’s value, the most reasonable solution will be taken into account. Rectification considered as disproportionate is that which
implies costs for the seller which are not reasonable in contrast with the other means of rectification. This takes into account the value
the product would have if the non-compliance did not exist, as well as the relevance of the non-compliance and if the alternative means
of rectification could be carried out without any inconvenience.