OSS EB4400 5-SLOT Gen4, Installation Manual

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One Stop Systems
EB4400 (5-SLOT BP) 68
15.8 PCIe Upstream and Downstream Ports are not detected
1. Shutdown the system
2. Remove all PCIe cards from the slot.
3. Reseat the Target card and host card.
4. Reseat the cables.
5. Power UP the system.
6. Check the LEDs on the back of the Target cards and Host cards. Make sure both LEDs are illuminated as solid green.
If the upstream and downstream ports are still not detected, you would need to move the host card to another PCIe slot.
You can try another computer. If you are still having problem try the following.
1. Replace the target and host cards

See if it fixes the problem. If problem prevails go to step 2
2. Replace the link cables

See if it fixes the problem. If the problem prevails go to step 3
3. Replace the backplane
4. Send the unit for service / repair
15.9 Support for 3
rd
Party PCIe Cards
One Stop Systems will provide reasonable technical support to with 3
P
rd
P
Party PCIe cards. However, if you have verified a successful installation
of the One Stop Systems expansion system, but experience difficulty installing your 3
P
rd
P
Party PCIe cards, the card manufacturer should be able
to provide the best support.