One Stop Systems
4U Pro 16 Slot
70
It is not required, though highly recommended, that you keep the packaging from the original shipment of your product. However, if you return a product for
warranty repair/ replacement or take advantage of the 30-day money back guarantee, you will need to package the product in a manner similar to the manner in
which it was received from our plant. We cannot be responsible for any physical damage to the product or component pieces of the product (such as the host or
expansion interfaces for the expansion chassis) that are damaged due to inadequate packing. Physical damage sustained in such a situation will be repaired at the
owner’s expense in accordance with Out of Warranty Procedures. Please, protect your investment, a bit more paddi
ng in a good box will go a long way to insuring
the device is returned to use in the same condition you shipped it in. Please call for an RMA number first
.
18.3
Third Party Hardware & Software Support Policy
OSS tests, certifies and bundles many popular third party hardware and software products with OSS hardware for ease of use and guaranteed operation. OSS
encourages customer innovation by combining OSS products in new and interesting ways with third party and customer developed hardware and software.
Unfortunately, with virtually infinite combinations of hardware and software, OSS cannot test and validate every possible configuration. OSS is committed to
supporting its products and identifying if any technical issue may be related to third-party hardware or software. In order to isolate technical issues, OSS may
request that the system be returned to the same configuration that shipped from the OSS factory and any non-OSS supplied third-party hardware or software be
removed from the system during troubleshooting.
We test, certify and support many third party hardware and software products along with OSS hardware and are happy to integrate a fully supported system. Ask
us about that service and we would be happy to help. If an OSS product is fully functional and a support issue is related to third-party hardware or software that did
not ship from the OSS factory, the customer requesting support should reach out to the third-party vendor for assistance to fully troubleshoot the issue.
18.4
Online Support Resources
If you need technical support, product assistance or have a technical inquiry we encourage you to submit it on-line using our Technical Support Form:
https://www.onestopsystems.com/support
