OSBURN LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This warranty
covers brand new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of
purchase (dated bill of sale), model name and serial number must be supplied when making any warranty claim to your
OSBURN dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of
maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, or venting
problems are not covered by this warranty.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the use of
unauthorized parts or others than original parts void this warranty. An authorized qualified technician must perform the
installation in accordance with the instructions supplied with this product and all local and national building codes. Any
service call related to an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim.
Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the
manufacturer will repair or replace such defect. Transportation fees to ship the product back to the purchaser will be paid by
the manufacturer. Repair work covered by the warranty, executed at the purchaser’s domicile by an authorized qualified
technician requires the prior approval of the manufacturer. Labour cost and repair work to the account of the manufacturer
are based on predetermined rate schedule and must not exceed the wholesale price of the replacement part. All parts and
labour costs covered by this warranty are limited according to the table below.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of the
defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the
wholesale price of any warranted but defective parts. The manufacturer shall in no event be responsible for any special,
indirect, consequential damages of any nature, which are in excess of the original purchase price of the product. A one-time
replacement limit applies to all parts benefiting from a lifetime coverage. This warranty applies to products purchased after
October 1
st
, 2011.
DESCRIPTION
WARRANTY APPLICATION
PARTS LABOUR
Combustion chamber (welds only), castings, heat exchanger (welds only),
auger, and ceramic glass (thermal breakage only*).
Lifetime
5 years
Plating* (defective manufacture) – subject to limitations above.
Lifetime
n/a
Stainless steel firebox components, surrounds and heat shields, ash drawer,
pedestal, and trims (aluminum extrusions).
7 years
5 years
Carbon steel firebox components, burn pot, glass retainers, and handle
assembly.
5 years
3 years
Blowers, igniter, PC board, auger motor, heat sensors, switches, wiring,
rheostat, and other controls.
2 years
1 year
Paint (peeling), gaskets, insulation, ceramic logs, masonry-like panels, and
ceramic fibre blankets.
1 year
n/a
*Pictures required
Shall your unit or a components be defective, contact immediately your
OSBURN
dealer. Prior to your call make sure you
have the following information necessary to your warranty claim treatment:
Your name, address and telephone number;
Bill of sale and dealer’s name;
Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain from your OSBURN dealer an
Authorization Number. Any merchandise shipped to our plant without authorization will be refused
automatically and returned to sender.