Osburn Horizon OB04010, Installation And Operation Manual

Page: 79 / 80

HORIZON – Installation and Operation Manual 79
OSBURN LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original retail purchaser and is not transferable. This warranty
covers brand new products only, which have not been altered, modified nor repaired since shipment from factory. Proof
of purchase (dated bill of sale), model name and serial number must be supplied when making any warranty claim to
your OSBURN dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation,
lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts,
venting problems or under-estimated heating area are not covered by this warranty. The recommended heated
area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable
temperature in the designated area in case of a power failure.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the
use of unauthorized or other than original parts voids this warranty. An authorized qualified technician must perform the
installation in accordance with the instructions supplied with this product and all local and national building codes. Any
service call related to an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the
claim. Returned products are to be shipped prepaid to the manufacturer for investigation. Transportation fees to ship the
product back to the purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed at the
purchaser’s domicile by an authorized qualified technician requires the prior approval of the manufacturer. All parts and
labour costs covered by this warranty are limited according to the table below.
The manufacturer, at its discretion, may decide to repair or replace any part or unit after inspection and investigation of
the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by
refunding the wholesale price of any warranted but defective parts. The manufacturer shall, in no event, be responsible
for any uncommon, indirect, consequential damages of any nature, which are in excess of the original purchase price of
the product. A one-time replacement limit applies to all parts benefiting from lifetime coverage. This warranty applies to
products purchased after June 1
st , 2015.
DESCRIPTION
WARRANTY APPLICATION*
PARTS LABOUR
Combustion chamber (welds only) and cast iron door frame. Lifetime 5 years
Ceramic glass**, plating (manufacturing defect**), and convector air-mate. Lifetime N/A
Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum
extrusions), C-Cast baffle**, vermiculite baffle**, secondary air tubes**,
removable stainless steel combustion chamber, deflectors, and supports.
7 years N/A
Handle assembly, glass retainers and air control mechanism. 5 years 3 years
Removable carbon steel combustion chamber components. 5 years N/A
Standard and optional blower, heat sensors, switches, rheostat, wiring, and
electronics.
2 years 1 year
Paint (peeling**), gaskets, insulation, ceramic fiber blankets, firebricks, and
other options.
1 year N/A
All parts replaced under the warranty. 90 days N/A
*Subject to limitations above. **Picture required.
Labour cost and repair work to the account of the manufacturer are based on a predetermined rate schedule and must not exceed the
wholesale price of the replacement part.
Shall your unit or a components be defective, contact immediately your OSBURN dealer. To accelerate processing of your warranty
claim, make sure to have on hand the following information when calling:
•
Your name, address and telephone number;
•
Bill of sale and dealer’s name;
•
Installation configuration;
•
Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
•
Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain an Authorization Number from your
OSBURN dealer. Any merchandise shipped to our plant without authorization will be refused automatically and returned to
sender.