About this Guide
This guide describes the physical characteristics of the Oracle Talari D2000 Appliance. It
includes setting up the physical connections on front panel as well as how to mount this
appliance in a rack. The intended audience of this document is a Network Administrator or a
Network Operator.
My Oracle Support
My Oracle Support (
) is your initial point of contact for all product
support and training needs. A representative at Customer Access Support can assist you with
My Oracle Support registration.
Call the Customer Access Support main number at 1-800-223-1711 (toll-free in the US), or call
the Oracle Support hotline for your local country from the list at
. When calling, make the selections in the sequence shown below on
the Support telephone menu:
1.
Select
2
for New Service Request.
2.
Select
3
for Hardware, Networking and Solaris Operating System Support.
3.
Select one of the following options:
•
For Technical issues such as creating a new Service Request (SR), select
1
.
•
For Non-technical issues such as registration or assistance with My Oracle Support,
select
2
.
You are connected to a live agent who can assist you with My Oracle Support registration and
opening a support ticket.
My Oracle Support is available 24 hours a day, 7 days a week, 365 days a year.
Emergency Response
If a critical service situation occurs, the Tekelec Customer Care Center offers emergency
response twenty-four hours a day, seven days a week. The emergency response provides
immediate coverage, automatic escalation, and other features to ensure a rapid resolution to the
problem.
A critical situation is defined as a problem that severely affects service, traffic, or maintenance
capabilities, and requires immediate corrective action. Critical problems affect service or
system operation, resulting in:
•
Failure in the system that prevents transaction processing
•
Reduction in system capacity or in system traffic-handling capability
•
Inability to restart the system
•
Corruption of the database
About this Guide
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