Oracle MICROS Workstation 5A, Setup Manual

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5-2 Workstation 5A Setup Guide - Fourth Edition
WS5A Diagnostics
Basic Troubleshooting
Basic Troubleshooting
This section provides a brief troubleshooting guide for common problems
encountered when installing or operating the Workstation 5A. Unlike the
Workstation 5, the Workstation 5A BIOS does not issue a POST error if
SO-DIMM is not installed or defective.
Problem Possible Cause Solution
No response to the power
button. Operator LED does
not blink four times per
second. Operator LCD does
not display blue splash
screen. No Power to WS5A


or


Defective Power Supply.
Be sure AC power cable is
connected to the
workstation and surge
protected outlet, UPS,
power conditioner, or wall
outlet.

If unit is located on the
WS5A Stand, make sure
power cable is connected to
base.
The unit does not start. The
Operator LED blinks four
times per second. The
Operator LCD remains
blank after 30 seconds. Possible missing or
defective SO-DIMM.


or


Defective system board.

Re-seat SO-DIMM 0.
Do not use 2GB
SO-DIMMs.
See Page 3-27 for approved
SO-DIMM configurations.
The unit does not start. The
Operator LED stays off or
stays on. The Operator LCD
remains blank after 30
seconds. Possible missing or
defective BIOS Chip U55

or


Defective System Board
Make sure BIOS chip U55 is
installed.

WINCE unit does not start.
The beeper sounds four
times. The LCD displays the
message ‘NO CF FOUND
Press DEL key to enter
BIOS Setup Menu’. Power On Self Test (POST)
Error.

CF Card not installed, not
recognized or defective.


Make sure a MICROS
approved DMA enabled CF
card is fully seated in a
DMA enabled Riser Card
Socket.


WINCE unit does not start.
The Operator LCD displays
the message ‘No USB Hard
Drive Found Press Delete
key to enter BIOS Setup
Menu’. Power On Self Test (POST)
Error.

USB Hard Drive not
installed, incorrectly
installed, or defective.
Make sure USB Hard Drive
is properly installed. See
Chapter 3.