14
Troubleshooting Hardware Faults
In rare cases, faults associated with uncorrectable CPU errors are not diagnosable or
displayed in the controller. These faults will be preserved by and observable in Oracle
Integrated Lights Out Manager (ILOM), located in the service processor (SP). Connect to
Oracle ILOM on the server platform to diagnose hardware faults that do not appear in the
BUI.
Caution:
Failure to configure Oracle ILOM connectivity might lead to longer than necessary
hardware fault diagnosis and resolution times.
For more detailed information about Oracle ILOM, see
in Oracle ZFS Storage Appliance Cabling Guide, Release OS8.8.x. Also see
the Oracle ILOM documentation located in the documentation library for this software release
at
http://docs.oracle.com/en/storage/index.html
Connecting to Oracle ILOM
After configuring the system and performing initial configuration, it is recommended that you
retain a connection to Oracle Integrated Lights Out Manager (ILOM), located in the controller
service processor (SP), for troubleshooting hardware problems that do not otherwise appear
in the appliance software.
The controller Oracle ILOM provides options for (i) network and (ii) serial port connectivity.
Network connection is the preferred choice because the Oracle ILOM serial port does not
always allow adequate means of platform data collection.
1.
Perform one of the following SP connections:
•
For a network SP connection (recommended), attach an Ethernet cable from the NET
MGT port on the rear panel of the controller to your Ethernet switch.
•
For a serial SP connection, attach a serial cable from the SER MGT port on the rear
panel of the controller to the serial port on the administrative client. Use a DB9 to
RJ45 adapter if necessary.
2.
For clustered controllers, repeat for the second controller.
14-1
