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ADDITIONAL INFORMATION
Troubleshooting
If you experience a problem with your device, please refer to the following information. If a problem persists, please
contact your local reseller or service center.
No picture or sound.
Make sure all signal and power connections are properly connected.
Make sure the correct input mode is selected. Refer to the “Selecting an Input Source” section.
Make sure the IFP is not turned off.
Turn off the mute function.
Make sure the volume is not set to the minimum level.
The IFP automatically shuts down.
Check whether there is a sudden power outage.
Make sure the power cord is not disconnected.
The signal is out of range
The signal may be incompatible. Refer to the “Supported Timing List” section.
For the VGA input source, try the automatic screen adjustment or adjust the
Frequency
and
Phase
settings in
OSD
>
Signal
menu.
The touch panel does not respond
Make sure the screen is not exposed to direct sunlight or other strong light.
For the external device connection, make sure the USB cable is properly connected to the Touch USB
port of the IFP.
If the remote control does not work
Check that the operating angle of the remote control is pointed within ±30° to the IR receiver on the IFP.
Make sure there are no obstructions between the remote control and the IFP. The distance between
the remote control and the IR sensor window should not be longer than 8 meters.
Make sure batteries are inserted correctly and replace the batteries if they are depleted. Refer to the
“Installing/Replacing the Remote Control Batteries” section.
