Should the fan fail during the warranty period, the owner should:
● Within the first 30 days from date of purchase, the store from which you purchased your Optimus
product should replace this product if it is defective in material or workmanship (provided the store
has in-stock replacement).
● Within the first 12 months from date of purchase, Optimus Enterprise, Inc, will repair or replace the
product if it is defective in material or workmanship providing it is returned to Optimus Enterprise,
Inc. with freight prepaid, with evidence of purchase date (cash register receipt) together with
US$7.00
CHECK OR MONEY ORDER for handling and return packaging/shipping charges.
IMPORTANT: ANY REPAIRS SHOULD BE PERFORMED BY AN AUTHORIZED SERVICE
REPRESENTATIVE. DO NOT ATTEMPT TO REPAIR THIS FAN YOURSELF. DOING SO MAY VOID
YOUR WARRANTY.
PLEASE RETAIN THIS WARRANTY AND SALES RECEIPT TO INSURE YOUR PRODUCT
WARRANTY.
IMPORTANT: RETURN INSTRUCTIONS:
Your warranty depends on your following these instructions if you are returning the unit more than 30
days after the date of purchase:
● Carefully pack the fan in the original container or a suitable container to avoid damage in shipping.
● Seal the carton. Address an envelope as follows:
Optimus Enterprise, Inc.
2201 E. Winston Road, Unit #J
Anaheim, CA92806
● Inside the envelope, enclose your name, full address with zip code, daytime phone number, evidence
of purchase date (cash register receipt) AND A CHECK OR MONEY ORDER for handling and
return packaging/shipping charges. Please also include a brief explanation of the problem you are
having with the unit.
● Optimus Enterprise, Inc. recommends you insure the package as damage in shipments is not
covered by your warranty.
● All shipping charges must be prepaid by you (as noted as above).
SERVICE INSTRUCTIONS:
Do not attempt to repair or adjust any electrical or mechanical functions on this unit.
Doing so will void the warranty.
If you have any questions regarding this unit’s operation or believe any repair is
necessary, please call 1-888-672-5832 to speak with a Customer Service
Representative. Or e-mail us at [email protected]. You will be able to get a
faster response through email.
If you need to exchange the unit, please return it, in its original carton with a sales
receipt enclosed, to the store where you purchased it. If you are returning the unit
more than 30 days after the date of purchase, please see the enclosed warranty.
If you have any other questions or comments, feel free to write us:
Optimus Enterprise, Inc.
Customer Service Department
2201 E. Winston Road, Unit #J
Anaheim, CA92806
Tel: (714) 956-1300
E-mail: [email protected]
