OpenEye E-N4U64 User Manual Download

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Unlocking the Upgrade

1. Return to

Setup > Network Cameras > License

2. Enter the Unlock Code generated by the OpenEye Registration Site into the

License Key

box.

3. Click

Register

4. Click

5. Click

Apply

6. Click

Exit Setup

Unlocking Additional Network Devices

Follow the instructions above for Registration and Upgrade to unlock any additional network devices.

32540AB

Summary of Contents for E-N4U64

Page 1: ...Network Video Recorder User Manual N2 OE N2U08 OE N2U16 OE N2U32 OE N2U64 NM OE NM04 OE NM08 OE NM16 N3 OE N3U08 OE N3U16 OE N3U32 N Series www openeye net N4 OE N4U16 OE N4U32 OE N4U64...

Page 2: ...2...

Page 3: ...ormation even if OPENEYE has been advised of the possibility of such damages or whether in an action contract or tort including negligence This software and documentation are copyrighted All other rig...

Page 4: ...out parts that could result in a fire or electrical shock Never spill liquid of any kind on the product 11 Accessories Do not place this product on an unstable cart stand tripod bracket or table The...

Page 5: ...cloth to wipe it dry Do not use any type of solvent such as thinner and benzene as they may damage the surface of the recorder If using a chemical saturated cloth to clean the unit follow that produc...

Page 6: ...peration of the equipment is not compromised Mechanical Loading Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading Circuit...

Page 7: ...rease the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced ra...

Page 8: ...ying Included Components 21 Keyboard Setup 22 Mouse Setup 22 Monitor Setup 23 Power Setup 23 Hard Drive Array N2 and N4 Only 24 Inserting a Hard Drive 24 N2 Drive Order 24 N4 Drive Order 24 N2 and N4...

Page 9: ...Find Cameras 37 Naming Camera Channels 37 Assigning Dual Streams 37 Assigning Audio Channels to a Network Device 38 Camera Status and Information 39 NVR Registration and Upgrade 40 Locating the Syste...

Page 10: ...on Recording 56 Creating a Sensor Schedule Example 57 Special Day Schedule 58 Creating Editing a Special Day Schedule 58 Deleting a Special Day Schedule 58 Alarm Options 59 Setting a Restart Schedule...

Page 11: ...o from a Saved Location 75 Sync 75 Clean Image 75 Performing a Basic Search 76 Printing an Image 76 Daylight SavIng Time 76 Export Image or Video Files 77 Bookmarks 78 Modify Bookmarks 78 Clip Backup...

Page 12: ...95 Connecting to a Recorder Using Web Viewer 95 Closing the Web Viewer 95 INCLUDED SOFTWARE SETUP 96 MDVR Overview 96 Emergency Agent Overview 96 Configuring the Recorder 96 Configuring the Client PC...

Page 13: ...RADIUS Overview 105 Connecting to a Recorder 105 32540AB 13...

Page 14: ...is recorder All troubleshooting and repair procedures that may be shown are for reference and minor repair only Because of the complexity of the individual components and subassemblies no one should a...

Page 15: ...offers unparalleled stability security and ease of use Accordingly your security investment has never been easier to maintain Multiple users can simultaneously connect through any network connection...

Page 16: ...us video search playback and backup Video indexes for easy searching Multiple levels of security access Optional POS and ATM support High performance durable rackmount case Output the video to a NTSC...

Page 17: ...used for data removal retrieval and backup replacement The most common components and buttons are shown below N2 Front Panel N3 Front Panel 1 2 Drive bays USB port Mute DVD RW drive Power switch Reset...

Page 18: ...RW drive USB ports Power switch LEDs HDD Power Speaker out Microphone in 1 2 1 2 4 3 5 6 7 8 9 10 11 12 13 14 15 16 Cooling Fan Intake Power Switch USB 2 0 ports Power Failure NIC 1 and 2 Reset Button...

Page 19: ...and relays to the recorder Below are diagrams that outline the location and description of each connector N2 Rear Panel N3 Rear Panel AC power Cooling fan Optical output 5 1 Surround sound HDMI VGA N...

Page 20: ...und sound HDMI VGA Network Line in line level Speaker out Microphone in not used USB 2 0 USB 3 0 DVI D Display port AC power Cooling fans Optical output 5 1 Surround sound HDMI VGA Network Line in lin...

Page 21: ...ke sure everything has been properly included with the new recorder If any of the following items are missing contact the dealer to arrange a replacement Case key varies by model Mouse Keyboard Repair...

Page 22: ...wice quickly In this manual Click means to position the mouse cursor over an item and to single click the left button Right click means to position the mouse cursor over an item and to single click th...

Page 23: ...inimum screen resolution of 1024 x 768 and support 32 Bit color POWER SETUP WARNING To reduce the risk of electrical shock or damage to the equipment Do not disable the power grounding plug The ground...

Page 24: ...follow these instructions The drives must be inserted in order 1 16 depending on how many drives you purchased The drive trays are marked with the number of their port See the diagram for the order o...

Page 25: ...stem into the rack Please read this section in its entirety before you begin the installation procedure outlined in the sections that follow Note These rails are designed to fit a rack between 26 and...

Page 26: ...els 4 Repeat steps for the other inner rail extension Installing the Outer Rack Rails Outer rails attach to the rack and hold the chassis in place The outer rails will extend between 30 inches and 33...

Page 27: ...e recorder 2 Turn on the Secondary Power Switch located in the rear of the recorder 3 Press the Power Switch located on the front of the recorder 4 The recorder will run a series of self tests If aske...

Page 28: ...help configure multiple recorders quickly or reconfigure a unit that has been reset to factory defaults Some things must be kept in mind when using this feature You cannot use this function on Recorde...

Page 29: ...Display screen and then clicking Restart in Windows Mode 2 Click Start All Programs OpenEye vFormat 3 Click Import in the System Setting Tool section 4 Select the location of the settings file to impo...

Page 30: ...system resources of your recorder GREEN System configuration OK YELLOW Caution evaluate system configuration and consider decreasing system load RED System configuration has been exceeded which may af...

Page 31: ...ction on a 360 camera View type Select the view for a 360 camera Mount Type Select the type of mount that matches the location of your 360 camera Projection type Dewarp your 360 camera image in Spheri...

Page 32: ...es of Special Recording Text is displayed on the camera display area indicating what type of Special Recording is activated SENSOR Sensor is displayed when a sensor associated with the camera is activ...

Page 33: ...cameras 5 8 in the Video Display Area To return to a different Multi Camera View select a different Screen Division option from the Screen Division menu 3rd Four Cameras View Displays cameras 9 12 in...

Page 34: ...shown when AutoSequence is enabled on the Display screen Be sure to clear any screen division you do not want to be displayed during AutoSequence viewing Create custom live view divisions 1 On the Di...

Page 35: ...ptimize the type of recording by adding motion detection to this as well again increasing the amount of useful video Camera Naming Name each camera so the location can be easily identified and include...

Page 36: ...nnels section Connecting a Network Device Connecting Manually 1 On the Display screen click Setup 2 Click Camera Setup and then click IP Cameras 3 Click Manually Add Camera 4 Select the Vendor and Mod...

Page 37: ...name 5 Type a name for your camera 6 Click Apply to save the name Assigning Dual Streams Dual stream support enables you to take advantage of two different streams from an IP camera One stream can be...

Page 38: ...Camera Setup tab 4 Click the Advanced Camera Setup tab 5 Select the camera you want to record audio from in the Network Cameras Currently in Use field 6 Select Record Network Audio 7 To be able to he...

Page 39: ...ormation The Camera Status and Information tab displays information for all cameras connected to the OpenEye recorder 1 In the Display screen click Setup 2 Click IP Cameras 3 Click the Camera Configur...

Page 40: ...the OpenEye unit This is a unique code generated using the MAC address of the recorder Locating the System ID 1 On the Display screen click Setup 2 Click IP Cameras 3 Click the License tab Obtaining...

Page 41: ...Code generated by the OpenEye Registration Site into the License Key box 3 Click Register 4 Click OK 5 Click Apply 6 Click Exit Setup Unlocking Additional Network Devices Follow the instructions abov...

Page 42: ...as a PTZ camera 5 Select Enable Pan Tilt Connection 6 Type the appropriate Protocol Port Baud Rate Parity Data Bits and Stop Bits for your analog PTZ camera These must be the same settings that have b...

Page 43: ...ctions are available only for select cameras Only four of the PTZ Control buttons work for all protocols UP DOWN LEFT RIGHT Note The Advanced menu panel on the graphical PTZ controller can be used to...

Page 44: ...the mouse at each point and double click to close the shape 9 Click OK 10 Move the sliders to adjust motion sensitivity and the noise filter 11 Define the pre alarm and post alarm recording time for...

Page 45: ...relay number 5 Select the Beep on Detect check box to enablethe recorder to emit an audible beep on Sabotage Detection 6 Click Apply to save your settings Etc Additional motion detection configuratio...

Page 46: ...olume of your system 2 Use the slider enter a value or click Mute to disable audio playback 3 Click OK Audio Channels 1 Select an Audio Chanel 2 Select Record and Use Live Audio as desired 3 Adjust th...

Page 47: ...appearance of your recorder including the resolution and configuration of multiple monitors Motion Bounding Box Select Display Motion Detection Area Box to see a colored boundary highlighting the area...

Page 48: ...Font and Size Select Bold if desired 5 When you have selected your font click OK 6 Select Hide Network Connectivity Status from Live View if desired 7 Click Apply to save your settings General Use th...

Page 49: ...n be individually customized but a camera can only be displayed once in each group view All selected screen divisions will be shown when AutoSequence is enabled on the Live View Be sure to clear any s...

Page 50: ...information about setting up your POS system please refer to the manuals for your POS system and your Vidoe Analytics software 1 Select you desired camera channel in the Select Channel list 2 Select...

Page 51: ...POS terminal select Select POS ID and then select the POS ID from the Unselected List 7 Click to add the selected POS IDs to the Selected List 8 Click OK Creating a POS Alarm Schedule 1 Click Single S...

Page 52: ...ick Type and then select the contact type for this alarm Normally Open N0 or Normally Closed NC 3 Double click Relay and type the time in seconds you want to elapse between the detection of the sensor...

Page 53: ...he Network Device List 3 In the Sensor Relay list double click DVR Sensor No and then select a sensor to assign to this camera 4 Double click DVR Relay No and then select a relay to assign to this cam...

Page 54: ...r software Power Off Options Use this function to specify time frames for turning off and restarting your recorder automatically Default Schedules These are pre set schedules Click Default Schedule 1...

Page 55: ...the process of creating a schedule create one to suit your specific needs This example schedule will be configured as follows MON FRI 9AM 5 59PM all 4 cameras will record using MOTION recording MON F...

Page 56: ...the Camera section repeatedly until a red C continuous appears 5 Repeat for 2 4 in the Camera section 6 Click Apply to save Setting Weekend Motion Recording 1 In the Schedule Number list select Sch03...

Page 57: ...edule example will be configured as follows SUN SAT 12AM 11 59 PM cameras 1 and 2 will be activated by Sensor 3 and Sensor 4 1 Select Sch01 in the Schedule Number list 2 Click the Single Selection Mod...

Page 58: ...this chapter 3 Select a day by typing the date or clicking the down arrow to select the date from a calendar 4 Click Save Special Day 5 The special day will appear as a date in the Special Day Schedul...

Page 59: ...isplay screen click Setup 2 Click Recording Schedule 3 In the Alarm Options section select Sensor Event Motion Event or both 4 Once you have selected an Event option you can select alarm options Map A...

Page 60: ...hedule 1 In the Display screen click Setup 2 Click Recording Schedule 3 Click Power Off Options 4 Select Enable for each day of the week that a restart is desired 5 Specify the time of day to schedule...

Page 61: ...002 Search Port Transfers search information to the OpenEye remote software default port 2003 Note If connecting to the recorder through a firewall the above ports must be open to incoming and outgoin...

Page 62: ...ser button immediately deletes the user use cautiously Add a New User 1 In the Display screen click Setup 2 Click User Management 3 Click Add User 4 Type a User Name and Password 5 Type the password a...

Page 63: ...gher ranked user kicks the lower ranked user out of the Setup menu PTZ Control The recorder software can only have one user using the PTZ controls at any given time A user with a higher rank will kick...

Page 64: ...nformation for the email account that will be used to send emails from the recorder Contact your administrator for this information if necessary 8 If using a secondary email account select Use Seconda...

Page 65: ...nt that will be seen in the email message if desired 7 Click Apply to save your settings Recording Data Check 1 Set up the General and Users tabs first 2 Click the Recording Data Check tab 3 Select En...

Page 66: ...Alert 8 Add a Comment that will be seen in the email message if desired 9 Click Apply to save your settings Alarm Event 1 Set up the General and Users tabs first 2 Click the Alarm Event tab 3 Select...

Page 67: ...will send updates to Report Star 6 Select Send notification to Report Star on alarm events if you want the recorder to report alarm events to Report Star 7 Type a new MAC Address if necessary 8 To se...

Page 68: ...iate number of Days you want to retain saved data 3 Select Delete Data or Hide Data 4 Click Apply to delete the data Note Deleting data is permanent It cannot be retrieved File Management 1 Click View...

Page 69: ...mation and see the currently running server software version Site Code A user specified unique identification name used by other recorder software to identify the recorder Remote Emergency Agent RADIU...

Page 70: ...administration at the site Set the IP Address The IP address of the recorder is set in Windows to set the IP address follow the steps below 1 On the Display screen click Exit and choose Restart in Win...

Page 71: ...of log you want to see System Event Alarm or Drive Check 4 Use the Calendar to select the date you want to review 5 Scroll through the System Log Files list to view your files Exporting Log Files 1 Se...

Page 72: ...tion to enable 5 Select Overwrite or Do Not Overwrite 6 If Overwrite is selected a Enter a maximum Log File Size b Choose a number of days to keep logs Delete Log File Older Than Note Log files can al...

Page 73: ...o flag that section of video for easy retrieval at a later date Activate Instant Recording 1 On the Display screen right click the camera on which to enable instant recording and choose Instant Record...

Page 74: ...ribes how to use the Search features Note Audio Channel buttons are only viewable when one camera is selected Play Controls Back Frame Moves video back one frame Rewind Rewinds video Stop Stops video...

Page 75: ...o from a Saved Location Previously saved video clips or backup files can be searched for content Find file by date and time or by name 1 Click Open File to search for the saved file 2 Select a file fr...

Page 76: ...Select your desired Zoom Scale and layout options 4 Select View Title to include camera and recorder information on the printed image 5 Click Print to print the selected image Note The message NO DEF...

Page 77: ...sed to export a video clip 5 Locate your desired video or frame using the Search screen Note To save a JPG or AVI file you can only search one camera channel at a time 1 Click Save 2 Select the approp...

Page 78: ...he bookmark in the Title field 8 Type a memo or notes in the More Information box 9 You may also select additional channels to include video at different locations recorded at the same time 10 Click C...

Page 79: ...up to start the backup Note If backing up to a removable USB device click the Unplug or Eject Hardware button after backup is complete to safely remove the device Single Clip Backup Using Bookmark Dat...

Page 80: ...pe to search in the Select Sort Option section Sensor Motion Instant Record or select the All Event Types option 7 Click OK There may be a delay while results are returned Results will be displayed in...

Page 81: ...xample images show how the Preview Search functions The first screen that appears has 24 images displayed Each image represents the first second of recorded video in each hour If there is no image rec...

Page 82: ...the previous 10 image view by double right clicking on the image 7 Use the Playback controls to play the video of the selected segment 8 To exit Preview search with the current image still selected c...

Page 83: ...a motion region area To resize the area drag the corners to define your desired size 5 Click Start Search the Object Search Filter Information window will open 6 Select an End date time 7 Adjust the s...

Page 84: ...video it is not compatible with video recorded prior to installing version 3 6 Performing a Motion Search 1 On the Live screen click Search 2 Select a single camera channel 3 Click Motion 4 Click the...

Page 85: ...us activity 1 Right click your desired camera channel and then click Search in Live or click the scroll wheel on the mouse 2 The Search In Live controls will display at the bottom of the image 3 Use t...

Page 86: ...er backs up video data using a proprietary compression format that can only be read by the OpenEye Backup Viewer software This ensures the integrity of the data Throughout the backup process the recor...

Page 87: ...ick Backup 2 Select a date to back up using the calendar Dates highlighted in blue contain recorded data 3 Select the blocks of time to back up using the Hour Minute grid Blocks of time with recorded...

Page 88: ...eras to back up in the Channel Selection box 5 Select the Backup Drive to save the backup video to 6 Type the Folder Name for the clip files under Clip Name 7 Select Include Viewer to include the Back...

Page 89: ...default Password is dvr4321 6 Click OK 7 Close the DVR Utility window and then double click OpenEye Server to restart your Server software Specifying Scheduled Backup Drives In order to use the Schedu...

Page 90: ...cify the number of hours between backup procedures between 1 and 24 hours 6 Select the Backup Drive to save the backup video in the Select Backup Media section or click Network Drive To save to a loca...

Page 91: ...e recorder can be created and modified via the standard networking options available on Windows 7 Embedded The recorder comes equipped with a 10 100 1000 Network Interface Card NIC This card uses a st...

Page 92: ...l be used initially to create the Organization Units OUs and Groups within Active Directory 1 Verify that the recorder is connected to a network that has a valid Active Directory server Ensure that th...

Page 93: ...for site code 100 000 DVR_HIDE_CAMERA_0XX_100 000 Hides camera XX for DVRs site code 100 000 DVR_INSTANT_100 000 Instant recording access to DVR DVR_PTZ_100 000 PTZ access to DVRs site code 100 000 D...

Page 94: ...cure way to view live video from virtually any computer with an internet connection using Microsoft Internet Explorer In order to log in to the recorder server a user account must be made for the user...

Page 95: ...Open Microsoft Internet Explorer 2 Type the IP address of the recorder into the Address Bar 3 When attempting this for the first time on a workstation a prompt will ask you to accept an ActiveX instal...

Page 96: ...ignal from the recorder When an alarm signal is detected the Emergency Agent Image Viewer window opens and starts playing the video from the camera associated to the alarm Configuring the Recorder To...

Page 97: ...firm that the Network Port in the Setup window is set to the same number as the Emergency Port in Network Settings on the recorder If the numbers are different adjust the Network Port on the client PC...

Page 98: ...filtered event listings Add Items to Alarm Confirm List 1 On the Option menu click Setup 2 Type the desired text in the box below the Alarm Confirmation List Note The items in the Alarm Confirmation...

Page 99: ...controls to locate the desired video 3 Select the Continue Playing check box to watch all recorded events When cleared playback stops at the end of the alarm event 4 Select the Same Camera check box t...

Page 100: ...y one user is allowed to access setup or control a PTZ camera at any given time The pictures per second passed to the Remote Client vary greatly depending on the connection type and speed In order to...

Page 101: ...emote OpenEye Remote Center The OpenEye Remote Software opens and the Local Connection window opens 2 Click New to open the Site Info window 3 Select the Site Type and enter a Site Name The Site Name...

Page 102: ...nections Time Out Value Specifies a value in seconds to wait for a signal from the OpenEye Remote Client If a signal is not received by that time the connection is dropped Center Port Used to transfer...

Page 103: ...ier option to begin installation 3 When the Welcome screen appears click Next 4 When the Setup Complete window appears click Finish Installation is complete Using the Digital Verifier 1 Open the Digit...

Page 104: ...f the license agreement Click Next 4 Select Yes to install the POS component or select No for a basic install Click Next Note The POS component is only necessary when connecting to a server running th...

Page 105: ...lights View Live Video on most computers Username and Password protected Easy to use graphical interface Basics In order to log in to the recorder server a user account must be made for each user This...

Page 106: ...from OpenEye The information in this publication is believed to be accurate in all respects However OpenEye cannot assume responsibility for any consequences resulting from the use thereof The informa...

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