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One Stop Systems

PE3RR PCI Expansion| 65

9.3

Frequently Asked Questions (FAQ)

Do I need to install driver / software for OSS on Windows OS?

- NO, driver is not required for OSS when using it on Windows 7 OS and above, Linux and Mac.

Do I need to install driver / software for OSS on Laptop computer running Windows 7, Linux and Mac OS?

- No, driver is not required

Can I plug in the OSS expansion unit to my computer while it is on?

- No, connecting the OSS expansion unit to a powered UP computer can cause the system to lock up or crash

Can I turn off the OSS expansion unit while the computer is running?

- No, if you do this, it will crash your system.

What is the proper sequence of powering ON and powering OFF the expansion system?

- When Powering UP, you must power UP the expansion chassis first then the host computer

- When Powering Down, turn OFF the host computer first then the expansion chassis.

Can I turn on the computer and use it while the expansion chassis is attached?

- You may, but your computer may hang on boot. You need to disconnect the OSS expansion chassis from your host computer

Can I replace the cards in the expansion chassis without powering down the expansion unit and computer?

- No, you must shutdown the computer and expansion unit when removing and installing PCI cards

Do I get the driver for my PCI card from OSS?

- No, check with the vendor or manufacturer of the PCI card.

Can I use an adapter like an express card-to-pcmcia card to connect the OSS to laptop?

- No, using an adapter like express card-to-pcmcia card or vice versa is not going to work with the OSS expansion unit. The OSS hardware will
not be detected or recognized.

10.

My PCIe host card is only showing two green LEDs after powering up the host computer, do I have a bad Host card ?

Summary of Contents for PE3RR

Page 1: ...3 Slot PCI Expansion System Dual PSU SKU PE3RR PE3RR 3 3 3 Slot PCI Expansion Dual PSU PCIe to PCI Expansion Systems www onestopsystems com ...

Page 2: ... unit 17 2 6 Connect Cable to Host computer 17 2 7 Connect Power cord 18 2 8 Connecting to Electrical Outlets 18 2 9 Recheck the Installation 19 2 10 Applying Power Correctly 19 2 10 1 Shutting Down the unit 19 2 11 Power on Computer 20 2 12 Operating the Expansion unit 20 3 Verify Installation 21 3 1 Hardware check 21 3 1 1 Front LED 22 3 1 2 Power Supply LED indicator 22 3 1 3 Board Power LED in...

Page 3: ...rating System 40 6 2 2 Apple MAC Operating System 42 6 2 3 Linux Operating System 44 7 Troubleshooting 46 7 1 My Computer Hangs During Power Up 46 7 2 My PCI Card Doesn t Work 47 7 3 Support for 3rd Party PCI Cards 48 7 4 Windows Error Codes 48 7 5 Device Manager error symbols 50 8 General Technical Information 51 8 1 PCIe x1 Interface Card 51 8 2 Expansion board Backplane 52 8 3 Fan Control Switc...

Page 4: ...rchy 67 10 1 Bus Hierarchy 67 11 Appendix B Need More Slots 69 11 1 Multiple PCI Expansion System Configurations 69 11 1 2 Fan Out 70 11 1 3 Daisy Chaining 71 11 1 4 Combination Configurations 72 11 2 PCI Card Conflicts 73 11 3 Power On Sequence for Advanced Configurations 73 11 4 Troubleshooting Advanced Configurations 73 12 Appendix C Compliance 74 12 1 FCC 74 12 2 Industry Canada 74 12 3 CE 74 ...

Page 5: ...s and Parts List Chapter 2 Expansion Chassis installation Chapter 3 Explains how to verify a successful installation Chapter 4 Provides information on installing 3rd Party PCI cards Chapter 5 Installation on Laptop computers Chapter 6 Information on Troubleshooting Chapter 7 General and Technical Information Chapter 8 Explains where to get Technical Support FAQ Appendix A Explains the Bus Hierarch...

Page 6: ...ip to help you CAUTION Used to indicate and prevent the following procedure or step from causing damage to the equipment WARNING Used to indicate and prevent the following step from causing injury DANGER or STOP Used to indicate and prevent the following step from causing serious injury or significant data loss Disclaimer We have attempted to identify most situations that may pose a danger warning...

Page 7: ...uter 1 Before taking covers off a computer perform the following steps 2 Turn off the computer and any peripheral devices 3 Disconnect the computer and peripheral power cords from their AC outlets or inlets in order to prevent electric shock or system board damage In addition take note of these safety guidelines when appropriate To help avoid possible damage to systems boards wait five seconds aft...

Page 8: ...s which can include wrist straps and smocks when servicing equipment You can also take the following steps to prevent damage from electrostatic discharge ESD When unpacking a static sensitive component from its shipping carton do not remove the component s anti static packaging material until you are ready to install the component in a computer Just before unwrapping the anti static packaging be s...

Page 9: ...ears Weight 9lbs or 4 086 kg Construction Aluminum and Steel Front Fan Cooling 2 38 CFM fans plus one in the Power supply Noise Level dBA 34 db Power Supply Model SAK420Q T2 xxx Dual 420Watt Auto switching 100 240V 50 60Hz Standard Cable 1 meter PCI expansion cable MTBF 35 000 hours calculated with fans 95 000 hours calculated without fans PCI Local Bus Specification Revision 2 2 PCI Bridge Archit...

Page 10: ...redundant power supplies 1 2 PCIe x1 Host Card 1 3 PCI expansion cable 1 meter or 1 5 meter 1 1 4 Expansion board Backplane installed 1 5 Power Supply installed Dual 2 6 U S Standard 115V power cord 1 7 Fan installed 2 8 Rack mount Ears to be installed by user 2 Rubber feet to be installed by user 1 User s Manual 1 ...

Page 11: ...One Stop Systems PE3RR PCI Expansion 11 1 3 Overview of PE3RR ...

Page 12: ...lowing steps Inventory the shipping carton contents for all of the required parts Gather all of the necessary tools required for installation Read this manual 1 5 Tools Required for Installation To complete the installation of the OSS product you will need a Phillips head screwdriver and ESD wrist strap to prevent electrostatic discharge ...

Page 13: ...he system power off at the power on off switch does not remove power to components High voltage is still present CAUTION Before touching anything inside the enclosure move to an ESD station and follow proper ESD procedure Failure to do so may result in electrostatic discharge damaging the computer or its components For more information see Protecting Against Electrostatic Discharge in the Preface ...

Page 14: ... System NOTE It is highly recommended to install any 3rd party PCI cards High Power PCI cards after you have verified and tested the OSS expansion is functional and there are no hardware failures When installing third party PCI card start with one card first just to see if there are any software and hardware issues or incompatibility problems that may occur This way you can troubleshoot the proble...

Page 15: ... the front and three screws from the back Slide the enclosure cover backward to disengage it from the guides at the front of the enclosure by firmly grasping the edges of the cover lip and pulling the cover backward about 1 until it clears the front hold down and then lift the cover off ...

Page 16: ... the PCI Express slots are located at a greater distance from the edge of the computer s motherboard compared to the standard PCI slots as illustrated in the picture below STOP YOU MUST ONLY INSTALL THE PCIe HOST CARD INTO A PCI EXPRESS SLOT Only use cards WITH brackets This will ensure that your PCIe host card can only be inserted into a PCIe slot Although PCI Express cards without brackets may f...

Page 17: ... pin connector as shown below Secure the cable with the captive thumbscrews It is important that the cable be attached securely to the connector 2 6 Connect Cable to Host computer Position the OSS expansion chassis so that the supplied PCI expansion cable will conveniently reach from the connector of the Host Card to the connector on the back of the chassis Attach the PCI expansion cable to the 68...

Page 18: ...rd to the expansion chassis NOTE If possible plug all power cords from the OSS expansion chassis and your host computer into a shared power strip preferably one that has surge and noise suppression circuitry built into it 2 8 Connecting to Electrical Outlets It is highly recommend using a power surge Be cautious practice safe and correct methods when powering up your expansion unit This product is...

Page 19: ... system issues its master power on bus reset In systems that perform automatic PCI bus configuration this will allow the configuration code to recognize the PCI bus hierarchy and any attached devices First turn on the power supply switch Next turn the power switch to ON position located on the front panel of the expansion unit A green LED indicator should light up when the switch is in the ON posi...

Page 20: ... the all third party PCI cards in the chassis will not be detected or recognized by the computer s Operating System Do not turn ON the OSS expansion after powering UP the host computer 2 12 Operating the Expansion unit 1 OSS equipment should be connected to the earth with the means of power cord 2 This equipment is not suitable for use in location where children likely to be present 3 This equipme...

Page 21: ... Verify Installation 3 1 Hardware check The OSS PCIe host card has 8 LED indicators A Normal operating PCIe host card will display 5 solid green LEDs Three LEDs are illuminated dimmer D12 D13 and D14 Two LEDS are illuminated brighter D3 and D2 ...

Page 22: ...P computer as this can cause error on the Operating System or it will lock up the system 3 1 1 Front LED There are two front LED indicators greed and red Green LED this is a power indicator LED When the unit is powered up the front green LED indicator will lit up Red LED this is a storage hard disk drive LED The red LED is not being utilized with this product PE3RR model This red LED is for an old...

Page 23: ...One Stop Systems PE3RR PCI Expansion 23 3 1 3 Board Power LED indicator ...

Page 24: ...rating System Windows 7 and above 4 2 1 How to check OSS device To verify a successful installation on Windows find the My Computer icon and right click on it Then select Manage from the pop up menu Next click on Device Manager in the leftmost Computer Management window Finally click on the View Menu and select View Devices by Connection Open ACPI BIOS Open PCI Bus Click the sign several times unt...

Page 25: ...or OSS Expansion board by identifying the Vendor ID The Vendor ID for OSS PCIe host card is 104C Vendor name is Texas Instrument The Vendor ID for OSS Expansion board is 12D8 Vendor name is Pericom Follow these steps to verify Select the PCI standard PCI to PCI bridge right click it with your mouse select properties and then select the Details tab Under the Property click the drop down arrow and s...

Page 26: ...of these devices are not displayed as shown above you should shut down your system host computer first then the expansion chassis and reconnect the cables and reseat the PCI Host Card to ensure that you have a solid connection Then restart the OSS expansion chassis followed by the host computer Next try to verify the installation again as shown above If you are still having problems review Chapter...

Page 27: ...I Bridge expand or collapse it you should see all your cards being detected recognized See picture below 4 3 Mac OS X When using Mac OS X no additional software or drivers are needed As long as you are using Mac OS X Version 10 2 2 or newer the operating system should automatically recognize the OSS expansion chassis 4 4 Mac OS 10 7 and above 4 4 1 How to check OSS device Select About This Mac und...

Page 28: ... OSS PE3RR is working you have to plug in a PCI cards Only the PCI cards in the expansion chassis will be detected or recognized 4 4 2 How to check PCI cards PCI card will appear or show up in Apple System Profiler via PCI Cards If you do not see your cards you have to shut down the computer shutdown the OSS expansion unit reseat the cards reseat the OSS cable and reseat the OSS Host card ...

Page 29: ... Select About This Mac under the Apple Icon Then click the More Info button Next click on the PCI Card item You should see a pci bridge device listed under PCI as shown below Any PCI Cards you install in the expansion chassis will appear behind the pci bridge device ...

Page 30: ...bove you should shut down your system computer first then the expansion chassis and reconnect the cables and the PCI expansion host card to ensure that you have a solid connection 4 7 Linux 4 7 1 How to check OSS device You can use the following commands to check on OSS devices Type lspci vvv grep Texas Pericom command on the terminal window See output below The Texas Instruments PCI Express to PC...

Page 31: ...ow You can view the detailed device information of the OSS device you would need the slot number in the domain bus slot func format For example looking at the lspci vvv grep PCI Bridge output see picture below we will query on the PCI Bridge Texas Instruments Open the terminal window and type lspci s 01 00 0 vvv see output below ...

Page 32: ... Stop Systems PE3RR PCI Expansion 32 Looking at the lspci vvv grep PCI Bridge output below we will query on the Pericom PCI Bridge Type lspci s 02 04 00 vvv command on the terminal window see output below ...

Page 33: ...d on the terminal window see output below You can view the detailed device information of a specific device you would need the slot number in the domain bus slot func format For example looking at the lspci vtt output see picture below we will query on the Intel Ethernet Controller card Open the terminal window and type lspci s 03 05 0 vvv see output below ...

Page 34: ...One Stop Systems PE3RR PCI Expansion 34 ...

Page 35: ...tion of the OSS expansion system but having difficulty installing your 3P rd P Party PCI cards the PCI card manufacturer should be able to provide the best support 5 1 Remove PCI Expansion Chassis Cover Remove the two screws on both sides of the expansion chassis Remove the three screws located on the rear of the unit on the top left and top right of the cover s back edge Remove top cover 5 2 Remo...

Page 36: ...PCI 3 3V 5V 64 Bit cards PCI 5V 64bit cards Once you have determined that you have the correct PCI card proceed with the installation Make sure that all cards are fully seated in their card slots When correctly seated there will be a firm resistance when you pull up gently on the card To keep the cards in place secure them in the enclosure with their retaining screws After securing the cards verif...

Page 37: ...install their driver before you connect and power up the expansion chassis Make sure that all PCI cards are fully seated in their connectors When correctly seated in its connector you will notice a firm resistance when you pull up gently on the card To keep the cards in place secure them in the enclosure with their retaining screws supplied with the OSS expansion chassis IMPORTANT The 3 slot Expan...

Page 38: ...l install and operate smoothly Not all PCI cards are as well behaved as they should be Sometimes simply moving a PCI card that is having a problem to a different slot or reordering your cards in their slots will alleviate behavior problems After installing and securing the cards check PCI cable and power connections make sure everything is firmly attached Install the cover and secure Apply power t...

Page 39: ...xpansion chassis There is no solution or workaround for this Cardbus card is not supported on Mac Book Mac OS and laptops running LINUX or other flavors of UNIX and LINUX Operating systems 6 1 Laptop Installation 1 Power down the OSS expansion unit 2 Remove all the cards in the OSS PE3RR expansion unit 3 Connect the cable to expansion unit 4 Connect the other end of the cable to Cardbus card or Ex...

Page 40: ...k on Device Manager in the leftmost Computer Management window Finally click on the View Menu and select View Devices by Connection Open ACPI BIOS Open PCI Bus Click the sign several times until your reach a PCI or PCI Express Root Port with a PCI Standard PCI to PCI Bridge beneath it When installed correctly you will see two instances of PCI standard PCI to PCI Bridge ExpressCard34 6 2 1 1 How to...

Page 41: ... the 2nd PCI standard PCI to PCI Bridge 6 2 1 4 How to check PCI cards The first PCI standard PCI to PCI bridge is the OSS Cardbus card The second standard PCI to PCI bridge is the main chip on the OSS expansion board in the chassis Any 3rd party PCI cards you installed in the expansion chassis will show up or appear beneath the 2nd PCI standard PCI to PCI Bridge ...

Page 42: ...s card and Cardbus card slots Select About This Mac under the Apple Icon Then click the More Info button Next click on the PCI card item see picture below The picture below shows the OSS devices are detected If you are not seeing the OSS devices but your PCI cards are being recognized or detected it simply indicates that the OSS expansion chassis is operating properly This is normal on some Mac Op...

Page 43: ... Systems PE3RR PCI Expansion 43 The 2nd PCI to PCI Bridge is the OSS expansion board It is the main chip on the expansion board in the chassis The vendor ID for the chip of the Expansion board34 device is 12D8 ...

Page 44: ...ected on Linux Operating System This section is only applicable to OSS PE3RR expansion unit with Expresscard34 ExpressCard34 6 2 3 1 How to check OSS device You can use the following commands to check on OSS devices Type lspci vvv grep PCI Bridge command on the terminal window See output below The Texas Instruments PCI Express to PCI Bridge is the host card The Pericom PCI to PCI bridge is the exp...

Page 45: ...One Stop Systems PE3RR PCI Expansion 45 6 2 3 2 How to check PCI cards You can check on the PCI cards in the OSS 3slot expansion chassis Type lspci vtt command on the terminal window see output below ...

Page 46: ...ed these limits remove something If you have not continue checking 4 If it still hangs remove all 3rd Party PCI cards and try booting up without any cards installed If it still hangs remove the OSS PCI expansion host card from the computer and try booting up without the OSS expansion system attached If it boots up OK without the OSS expansion system attached call OSS Technical Support If it still ...

Page 47: ... on the OSS expansion chassis and then turn on the computer 5 For Windows Next open the Device Manager View by Connection selection a If you see a Yellow Bang on a device the problem is with the 3rd Party PCI card or the card drivers You should go to the Windows Error Codes section of this chapter to learn how to troubleshoot using error codes b If you see a Yellow Bang on the PCI standard PCI to ...

Page 48: ...or code Error description Suggested resolution Code 1 This code means the system has not had a chance to configure the device To resolve the problem follow the instructions in the Device Status box In addition it may be possible to resolve this issue by removing the device in Device Manager and running the Add New Hardware wizard from Control Panel Code 2 Depending on which device is failing two d...

Page 49: ...Follow the suggested solution button and update the device driver It may be possible to remove the device and re detect it using the Add New Hardware wizard in Control Panel Code 11 This code means the device failed To resolve this error run the Automatic Skip Driver utility from the System Information tool If the problem persists contact the hardware manufacturer for updated drivers Code 12 This ...

Page 50: ...river that Windows cannot change To resolve this error code remove the real mode driver that is using the same IRQ as this device The real mode driver may be loading in the Config sys or Autoexec bat file Code 31 This code appears when a device is dependent on another device to be functioning correctly This does not include devices that are enumerated by the parent device Follow all the recommende...

Page 51: ...erface Card Item Description Bracket PCI card bracket 68 pin Connector This is where the 68pin cable is attached Jack screw A turnable screw that secure the bracket and cable PCIe connector Gold contact connector that is plugged in directly into PCIe slot of the host computer motherboard ...

Page 52: ...ctor is attached Bridge Chip The main PCI chip located under the expansion Expansion board Contains the main bridge chip and cable connector Backplane Houses the 3 PCI slots PCI slot This is where the PCI card is installed Item Description On Off Power Connector This is where the wire for the On Off button is attached to Power LED Connector This is where the front green LED indicator is attached P...

Page 53: ... is running at maximum speed When it is OFF the Thermistor controls the speed of the fan 68 Pin Connector This is where the PCI cable is attached Xilinx U1 Programmable logic devices Bridge Chip Pericom Bridge Chip A PCI bridge chip is a device that connects a PCI bus to either another PCI bus or a bus of a different standard Peripheral component interface PCI is a local computer processor bus tha...

Page 54: ... is located which It is beneath the board and behind the 20pin ATX power connector By default the fan control switch is set to On position which means the fan is always running at maximum speed When is it ON the fan is running at maximum speed When it is OFF the Thermistor controls the speed of the fan When fan is set to OFF you will a ticking sound or pulsating sound emanating from the fan this i...

Page 55: ...ove the board from the expansion chassis 1 Unplug the ATX 24 pin power cable from the board 2 Disconnect the On Off and front led power assembly cables 3 Unscrew the two jack screws from the back of the unit 4 Remove four screws from the backplane 5 Slowly pull the board out from the expansion chassis Unplug the ATX 24 pin power cable from the board Disconnect the On Off and front led power assemb...

Page 56: ...One Stop Systems PE3RR PCI Expansion 56 Unscrew the two jack screws from the back of the unit Remove four screws from the backplane Slowly pull the board out from the expansion chassis ...

Page 57: ... and removal of fans should be performed only by instructed person There are two fans located on the front of the expansion unit Fan1 is for PCI card and Fan2 is for the power supply 8 5 1 Removing Fan 1 Disconnect the Fan power cable Cut off the four rubber mounts Remove the fan from the bracket ...

Page 58: ... PCI Expansion 58 8 5 2 Removing Fan 2 1 Remove the four mounting screws from the front plate 2 Slowly pull the front plate out from the chassis 3 Cut off the four rubber mounts from the fan 4 Disconnect the Fan power cable ...

Page 59: ...One Stop Systems PE3RR PCI Expansion 59 8 6 Fan Specifications ...

Page 60: ...person Follow the steps below on how to remove or replace the power supply 1 Make sure to unplug the power and turn the power supply switch to OFF position 2 Unscrew the thumbscrew located on the back simply grab the handle and slowly pull the power supply out from the housing NOTE When installing a new power supply it is highly recommended to use the same or similar power supply ...

Page 61: ...One Stop Systems PE3RR PCI Expansion 61 8 8 Power Supply Specification The current PE3RRR model uses a 420 Watt Dual Redundant power supply ...

Page 62: ...figuration cycles which tricks the OS into thinking that the card is fully functional When the applications are started and the main chips on the PCI card start processing data there is not enough power to support them and the application or OS crashes or disappears Adding a load resistor to the 5V line causes more current to flow in the circuitry which controls the power and therefore enables it ...

Page 63: ...d and locked 8 11 Items Part numbers When placing an order for spare parts or items use the following part numbers To order parts please to contact OSS Sales 858 530 2511 or send an email to sales OSS com You can also submit an online sales request using the online contact form http OSS com contact us Item Component Part number 1 Cable Please contact Sales 2 PCIe x1 Host Card Please contact Sales ...

Page 64: ... PCI cards in should be removed or not to be installed prior to shipment to avoid or prevent possible damage Note Expansion board and PCI PCI cards that arrive damaged in shipment will not be covered under warranty 9 2 Returning Merchandise to OSS If factory service is required a Service Representative will give you a Return Merchandise Authorization RMA number Put this number and your return addr...

Page 65: ...s first then the host computer When Powering Down turn OFF the host computer first then the expansion chassis 6 Can I turn on the computer and use it while the expansion chassis is attached You may but your computer may hang on boot You need to disconnect the OSS expansion chassis from your host computer 7 Can I replace the cards in the expansion chassis without powering down the expansion unit an...

Page 66: ...need a PCIHIF68 card 14 The OSS expansion unit is no powering ON the backplane green LED is not coming ON also do I have a dead power supply Yes you have a dead power supply Make sure to recheck all your power connection and check the power supply switch make sure it is set to ON position 15 I just purchased an old 3slot expansion unit on EBay and it is not working with my Mac Pro Tower did I miss...

Page 67: ...ure pictorially conveys the overall PCI bus topology of the system In general we do not know what the actual Bus numbers are We only know how they increment starting from the host card The key point in the figure of the 3 slot topology is that the connecting cable between the host card and the 3 slot backplane is actually a PCI bus itself This is shown on Windows Device Manager see picture below ...

Page 68: ...One Stop Systems PE3RR PCI Expansion 68 ...

Page 69: ...d assigning resources the Operating System starts loading and activates the PCI cards found When adding more Expansion Systems to an existing system be sure to connect and test them one at a time This will allow you to quickly resolve any connectivity or other issues right at the start DO NOT INSTALL any 3rd Party PCI cards into any system until ALL attached systems are working correctly 2 The 4 a...

Page 70: ...ion you have fewer Toll Booths PCI Bridges to pass through therefore there are fewer opportunities for concern For clarification it is necessary to understand that the amount of latency caused by any PCI Bridge even those built into a 3rd Party PCI card or the computer motherboard itself is negligible nanoseconds and will not produce any visible effect on most systems It is only mentioned here bec...

Page 71: ...motherboard or a lack of desk or rack space In the daisy chain configuration successive PCI expansion systems are added to the end of the PCI bus hierarchy which adds depth to the PCI Local Bus by increasing the number of PCI Local Bus levels active in the system configuration Verify your configuration Before you start installing your PCI cards you should confirm that everything is in proper worki...

Page 72: ... add additional Expansion System in multiple configurations such as these These combinations are only limited by the available slots and or slot types PCIe or PCI You will need to keep an eye on your system performance and make any adjustments that may be required either to PCI card location or to Expansion System configuration to obtain maximum performance ...

Page 73: ...uration it is vital to correctly determine the nature of the problem Therefore the first task is to identify the card or chassis having a problem by using the Windows Device Manager or Apple System Profiler Refer to the first part of this Appendix for more information on identifying hierarchical levels in multiple expansion system configurations Remember Fan Out configurations can consist of both ...

Page 74: ...CC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment NOTE The assembler of a person...

Page 75: ...OSS MANUAL PN 25 098 034 MFG OSS PE3RR User Manual ...

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