One Stop Systems
ExpressBox 3200 | 7 How to Get More Help
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7 How to Get More Help
You can visit the OSS Technical Support FAQ pages on the Internet at www.OSS.com/support/
7.1
Contacting Technical Support
Our support department can be reached by fax at (858) 530-2733 or by phone at (858) 530-2511. Support is available Monday through Friday,
8:00 AM to 5:00 PM PT. When contacting OSS Technical Support make sure to include the following information:
1. Exact and correct OSS Serial #
2. Service Ticket or Case # (if you already submitted an online request)
3. Computer Type & Model: Operating System
4. Make & Model of PCI/PCIe cards: Application
5. Problem description
6. Your full name and contact number(s).
When submitting an online technical support request always provide a valid working e-mail address, phone number, shipping address and
proper contact name. Check your e-mail for an automated response containing the case # and updates. You can also visit our web site at
www.OSS.com/support. For a quick response, use the Technical Support and RMA Request Form available in the Support Section of the
website. Simply complete the form with all required information. Please make sure that your problem description is sufficiently detailed to
help us understand your problem.
7.1.1 Shipping or Transporting of Expansion Unit with PCI / PCIe cards
Any PCIe cards in
should be removed
(or not to be installed) prior to shipment to avoid or prevent possible damage. Note: Expansion board
and PCIe / PCI cards that arrive damaged in shipment will not be covered under warranty.
7.2
Returning Merchandise to OSS
If factory service is required, a Service Representative will give you a Return Merchandise Authorization (RMA) number. Put this number and
your return address on the shipping label when you return the item(s) for service.
OSS will return any product that is not accompanied by an
RMA number.
Please note that OSS WILL NOT accept COD packages, so be sure to return the product freight and duties-paid.
Ship the well-packaged product to the address below:
Attention: RMA #
One Stop Systems
2235 Enterprise Street, #110
Escondido, CA 92029
USA
It is not required, though highly recommended, that you keep the packaging from the original shipment of your OSS product. However, if you
return a product to OSS for warranty repair/ replacement or take advantage of the 30-day money back guarantee, you will need to package the
product in a manner similar to the manner in which it was received from our plant. OSS cannot be responsible for any physical damage to the
product or component pieces of the product (such as the host or expansion interfaces for the expansion chassis) that are damaged due to
inadequate packing. Physical damage sustained in such a situation will be repaired at the owner’s expense in accordance with Out of Warranty
Procedures. Please, protect your investment, a bit more padding in a good box will go a long way to insuring the device is returned to use in the
same condition you shipped it in. Please call for an RMA number first.
Summary of Contents for EB3200
Page 1: ...ExpressBox 3200 PCIe to PCIe Expansion User Manual SKU EB3200 www onestopsystems com...
Page 13: ...One Stop Systems ExpressBox 3200 1 Introduction ExpressBox 3200 13 1 8 Parts Overview...
Page 31: ...One Stop Systems ExpressBox 3200 2 Hardware Installation 31 2 8 2 Clamp Position Orientation...
Page 85: ...Manual P N 09 09959 03 Rev A...
