13
Error Messages and Troubleshooting
If any of the below problems occur during a measurement, check to make sure that no other electrical device is within
30 cm. If the problem persists, refer to the table below.
Display/Problem
Possible Cause
Solution
appears
The scale cannot connect to a
smart device or transfer data
correctly.
Follow the instructions shown in the app. If the “Err” still
appears after checking the app, contact your OMRON retail
outlet or distributor.
appears
You moved during a
measurement.
Step off of the scale and it will automatically turn off after 10
seconds. Then take a measurement again.
You took a measurement in the
room under the effect of strong
magnetic fields.
Take a measurement again in another room.
/
appears
A device error occurred.
Contact your OMRON retail outlet or distributor.
appears
Your body weight is out of the measurable range.
appears
Misalignment during
autocalibration.
Take a measurement again.
appears
Your reading was not transferred.
Transfer your readings to the app. Refer to “Transferring
Your Reading” section for more information. After your
readings have been successfully transferred, this symbol will
disappear.
flashes
Batteries are low.
Replacing all batteries with new ones is recommended.
Refer to “1. Installing Batteries” section.
,
appears
Batteries are depleted.
Immediately replace all batteries with new ones. Refer to “1.
Installing Batteries” section.
Stepping onto the
scale does not turn it
on.
Battery polarities are not
properly aligned.
Check the battery installation for proper placement. Refer to
“1. Installing Batteries” section.
The user’s weight is less than
10 kg.
This scale requires a weight load of 10 kg or higher to
automatically turn on. If the user weighs less than 10 kg,
place an object that weighs 10 kg or higher to turn the scale
on, and then proceed to take a weight measurement.
The data is not being
transferred.
Connection failure.
• Check that there are no sources of interference nearby.
• Move the receiving device to a distance within 5 m of the
scale.
• If the problem still persists, refer to the “Help” section on
the “OMRON connect” app for further help.
Measurement
reading is higher or
lower than the actual
value.
Your reading varies
widely for each
measurement.
You take a measurement on a
carpet, cushioned floor surface,
or an uneven floor.
Ensure the scale is correctly placed on a hard, flat and level
floor.
The scale did not properly auto-
calibrate.
Calibrate your scale. Refer to “Calibration” section.
Summary of Contents for HN-300T2-EBK
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