Omicron CMC 356, Reference Manual

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Troubleshooting
105
8 T
ROUBLESHOOTING
8.1 Troubleshooting Guide
In case of operational problems with the CMC 356 proceed as follows:
1. Consult the reference manual or the Test Universe Help.
2. Check whether the malfunction is reproducible and document it.
3. Try to isolate the malfunction by using another computer, test set or
connecting cable, if available.
4. Note the exact wording of any error message or unexpected conditions.
5. If you contact the OMICRON technical support, please attach:
• your company name as well as a phone number and e-mail address
• the serial number of your test set
• information about your computer: Manufacturer, type, memory,
installed printers, operating system (and language) and the installed
version and language of the OMICRON
Test Universe software.
• screenshots or the exact wording of possible error messages.
6. If you contact the OMICRON Support, have your computer and test set
available and be prepared to repeat the steps that caused the problem.
To speed up the support, please attach the following diagnostic log files:
• Communication log file
This file records any communication between the CMC 356 and the
computer. To send the log file to the OMICRON technical support:
1. Close all other applications.
2. From the
Test Universe Start Page, select Calibration &
Diagnosis… and then Logfile .
3. Select Logging on (Detailed) in the Edit menu and minimize the
window.
4. Start the test module and reproduce the malfunction.
5. Go back to the log file and select
Send in the File menu to submit the
log file via e-mail to the OMICRON technical support.
• Hardware check log file
Each time a test module starts, an internal hardware self-check is
performed. The results of this test are stored in the hwcheck.log file.
To open the log file, select Calibration & Diagnosis… and then
Hardware Check from the Test Universe Start Page.