INSTRUCTION
SHEET
Omega Engineering, Inc.
Toll-Free: 1-800-826-6342 (USA & Canada only)
Customer Service: 1-800-622-2378 (USA & Canada only)
Engineering Service: 1-800-872-9436 (USA & Canada only)
Tel: (203) 359-1660 Fax: (203) 359-7700
e-mail: [email protected]
omega.com [email protected]
Servicing North America:
U.S.A.
Headquarters:
For Other Locations Visit omega.com/worldwide
The information contained in this document is believed to be correct, but OMEGA accepts no
liability for any errors it contains, and reserves the right to alter specifications without notice.
OMEGA
ENGINEERING
,
INC
. warrants this unit to be free of defects in materials and workmanship for a period of 13
months from date of purchase.
OMEGA
’s Warranty adds an additional one (1) month grace period to the normal one (1)
year product warranty to cover handling and shipping time. This ensures that
OMEGA
’s customers receive maximum
coverage on each product.
If the unit malfunctions, it must be returned to the factor y for evaluation.
OMEGA
’s Customer Ser vice Depar tment will
issue an Authorized Return (
AR
) number immediately upon phone or written request. Upon examination by
OMEGA
, if
the unit is found to be defective, it will be repaired or replaced at no charge.
OMEGA
’s
WARRANTY
does not apply to
defects resulting from any action of the purchaser, including but not limited to mishandling, improper interfacing,
operation outside of design limits, improper repair, or unauthorized modification. This
WARRANTY
is
VOID
if the unit
shows evidence of having been tampered
with or shows evidence of having been damaged as a result of excessive corrosion; or current, heat, moisture or
vibration; improper specification; misapplication; misuse or other operating conditions outside of
OMEGA
’s control.
Components in which wear is not warranted, include but are not limited to contact points, fuses, and triacs.
OMEGA
is pleased to offer suggestions on the use of its various products. However,
OMEGA
neither assumes
responsibility for any omissions or errors nor assumes liability for any damages that result from the use of its products
in accordance with information provided by
OMEGA
, either verbal or written.
OMEGA
warrants only that the par ts
manufactured by the company will be as specified and free of defects.
OMEGA
MAKES
NO
OTHER
WARRANTIES
OR
REPRESENTATIONS
OF
ANY
KIND
WHATSOEVER
,
EXPRESSED
OR
IMPLIED
,
EXCEPT
THAT
OF
TITLE
,
AND
ALL
IMPLIED
WARRANTIES
INCLUDING
ANY
WARRANTY
OF
MERCHANTABILITY
AND
FITNESS
FOR
A
PARTICULAR
PURPOSE
ARE
HEREBY
DISCLAIMED
.
LIMITATION
OF
LIABILITY
: The remedies of purchaser set for th herein are
exclusive, and the total liability of
OMEGA
with respect to this order, whether based on contract, warranty, negligence,
indemnification, strict liability or other wise, shall not exceed the purchase price of the component upon which liability is
based. In no event shall
OMEGA
be liable for consequential, incidental or special damages.
CONDITIONS
: Equipment sold by
OMEGA
is not intended to be used, nor shall it be used: (1) as a “Basic Component”
Direct all warranty and repair requests/inquiries to the OMEGA Customer Service Department. BEFORE RETURNING ANY
PRODUCT(S) TO OMEGA, PURCHASER MUST OBTAIN AN AUTHORIZED RETURN (AR) NUMBER FROM OMEGA’S
CUSTOMER SERVICE DEPARTMENT (IN ORDER TO AVOID PROCESSING DELAYS). The assigned AR number should then
be marked on the outside of the return package and on any correspondence. The purchaser is responsible for shipping
charges, freight, insurance and proper packaging to prevent breakage in transit.
FOR WARRANTY RETURNS,
please have the
following information available BEFORE contacting
OMEGA:
1. Purchase Order number under which the
product was PURCHASED,
2. Model and serial number of the product under
warranty, and
3. Repair instructions and/or specific problems
relative to the product.
OMEGA’s policy is to make running changes, not model changes, whenever an improvement is possible. This affords our
customers the latest in technology and engineering. OMEGA is a trademark of OMEGA ENGINEERING, INC.
©Copyright 2018 OMEGA ENGINEERING, INC. All rights reserved. This document may not be copied, photocopied,
reproduced, translated, or reduced to any electronic medium or machine-readable form, in whole or in part, without the prior
written consent of OMEGA ENGINEERING, INC.
FOR NON-WARRANTY REPAIRS
, consult
OMEGA for current repair charges. Have the
following information available BEFORE contacting
OMEGA:
1. Purchase Order number to cover the COST of
the repair,
2. Model and serial number of the product, and
3. Repair instructions and/or specific problems
relative to the product.
WARRANTY
/
DISCLAIMER
RETURN
REQUESTS
/
INQUIRIES
Tips
For -P Model, please download the software to configure it.
The website is: www.omega.com/pptst/OM-21A.html
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.
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