Users Guide for NC-350A Currency Counter
14
Troubleshooting
Error Code Reason
Remedy
JA
Incorrect Feed Gap setting
There is a jammed note in the feed
passage
Adjust the Feed Gap for the correct setting
Remove the jammed note by pressing the START key
HF1
(HF2)
A partial, or folded note, has been
detected
Notes in the Hopper are misaligned
Remove the partial, or folded note, and press the START key to
continue the count
Realign the notes in the Hopper
Hd1
(Hd2)
Abnormal width note(s) have been
detected
Remove the abnormal note(s)
Press the START key to continue the count
CH1
(CH2)
A chained, or abnormal, note has
been detected.
Remove the chained/abnormal note(s)
Adjust the Feed Gap for the correct setting
Ld1
(Ld2)
Abnormal length note(s) have been
detected
Remove the abnormal note(s)
Press the START key to continue the count
Ud1
(Ud2)
Suspect counterfeit note has been
detected by the Ultraviolet detection
sensor
Incorrect UV light sensitivity setting
Remove the suspected counterfeit note, and press the RS key to
continue the count
Adjust the UV detection level according to the note characteristics
CF1
(CF2)
Suspect Counterfeit note has been
detected by the magnetic sensor
Remove the suspected counterfeit note, and press the RS key to
continue the count
Adjust the MG level according to the characteristics
db1
(db2)
Double, or overlapped notes, have
been detected
Incorrect Feed Gap setting
Incorrect Double Detection level
setting
Take out all the notes from the Stacker, remove the double, or
overlapped note from the bundle, put the bundle back into the
Hopper to recount
Adjust Feed Gap to proper setting
Adjust the Double Detection level according to the note
characteristics of ink and thickness properties
E1
Notes still in/on the machine when
switched on.
Dirty Hopper or Stacker sensor(s);
Remove notes;
Clean all sensors;
Uv bad
The detection system, comprising
the UV lamp, UV Sensor, or the Main
CPU PC Board, are suspect
NOTE: Counting is still possible
under this condition, but the UV
Counterfeit Detection system is
inoperative.
Replace the UV lamp, the UV Sensor, or the CPU PC Board
(Maintenance engineer tasks)
* The error code of “xx1” means that the suspicious note is on the top of the bundle in the stacker.
The error code of “xx1” means that the suspicious note is the second one of the bundle in the stacker.
