Ver.1.0 Mar. 2004
Troubleshooting procedures
Y103290-2
Service Manual
4-5
IV
T
roubles
hoot
ing
3.4
E-mail does not reach the destination when transmission
through Scan to E-Mail/Scan to Internet FAX is completed.
3.5
Data cannot be received in Internet FAX.
Check
Possible Cause
Action
Remark
1
An error message
is returned from
the mail server.
Yes
The destination mail
address is wrong.
Enter the correct mail
address.
See “Settings and
Operations for Scan
Functions Scan to E-
mail Error Message
and Internet Fax Error
Message”
No
The Internet FAX
machine on the receiv-
ing end is being unable
to receive, or is not
receiving, mail stored in
the POP3 server.
Check
Possible Cause
Action
Remark
1
The error report
<Out of Support
File> is printed.
The mail portion is in a
format not good for recep-
tion.
Support format
MIME
The format of the file
attached to the mail is not
supported for reception.
The reason why the
sender attaches a file of a
format not supported is
probably because the
sender uses PC mail soft-
ware to send the mail and
does not pay attention to
the format of the file when
attaching it.
→
Ask the sender to
attach the file of the cor-
rect format.
2
is displayed on the
control panel of the
machine.
IP address of the POP3
server is wrong.
Check with the network
administrator and enter
the correct IP address.
Port number is wrong.
Check with the network
administrator and enter
the correct port number.
Failed to log on to the
POP3 server due to a
wrong user account.
Check with the network
administrator and enter
the correct user name
and password.