Field Service Ver. 2.0 Jul. 2009
12. SERVICE MODE
491
ADJUSTMENT
/ SETTING
12.7 CS Remote Care
12.7.1
Outlines
• CS Remote Care enables the machine and the computer at CS Remote Care center to
exchange data through telephone/fax line in order to control the machine.
• CS Remote Care enables the machine to call the computer at the center when trouble
occurs. It also enables the computer at the center to contact the machine for the neces-
sary data.
• Data which CS Remote Care handles can be divided into the following groups.
a. Data which show the status of use of the machine such as total count, PM count.
b. Data which show the abnormal situation on the machine such as where and how
often errors occur.
c. Data on adjustment
d. Data on setting
NOTE
• It cannot be set when the following setting is set to “ON”.
[Administrator Settings]
o
[Security Settings]
o
[Enhanced Security Mode]
12.7.2
Setting up the CS Remote Care
NOTE
• For resetting up the machine which CS Remote Care has already been set up,
clear the RAM for CS Remote Care before resetting.
See P.509
• When using a telephone line modem for connection, use the data modem which is
based on the ITU-T recommendations V.34/V.32 bis/V.32 and AT command.
A. Using the tel/fax modem, E-mail
Step
Procedure
Using the telephone
line modem
Using the Fax line
modem *1
Using E-mail
0
Register the device ID to the application at CS Remote Care center.
The initial connection is not available unless the device ID is registered.
1
Connecting the
modem
Turn the power for the
modem OFF. Connect
the machine and the
modem with a modem
cable. Connect the
modem and the wall
jack with a modular
cable.
* For connecting the
modular cable, see the
manual for the modem.
Be sure to remove the
telephone line modem
when the fax line is
used.
Be sure to remove the telephone line modem
when e-mail is used.
2
Inputting the ID code
1.
Select [Service Mode]
o
[CS Remote Care]
o
[ID Code], and touch [ID Code].
2.
Input the seven digits ID of the service person, and touch [ID Code] again.
See P.506
Y110571-1 Service Manual
Summary of Contents for d-color MF651
Page 1: ...d Color MF651 d Color MF551 d Color MF451 Color Printer SERVICE MANUAL Code Y110571 1...
Page 24: ...MEASURES TO TAKE IN CASE OF AN ACCIDENT S 22 Blank Page...
Page 27: ...d Color MF651 d Color MF551 d Color MF451 Color Printer SERVICE MANUAL Code Y110571 1...
Page 1053: ...UPDATING STATUS DATE UPDATED PAGES PAGES CODE 10 2009 1ST EDITION 1053053 Y110571 1...