Troubleshooting > 51
R
ESPONDING
TO
GENERAL
PROBLEMS
PROBLEM
SOLUTION
Nothing happens when I
turn on the printer.
Check the power cable connection the outlet and to
your printer. If you are using a power strip, make
sure it is turned on, and that the fuse has not blown
nor the circuit breaker tripped.
The printer does not
print when data is sent.
1. Is the SEL light on? If not, press the SEL key.
2. Check that the interface cable is securely
connected to both the computer and the printer.
3. If you have the optional serial interface board
installed, check to be sure that it is firmly seated in
the printer.
I'm getting strange
symbols, incorrect fonts,
etc., when I try to print
a document.
1. Check to be sure that the printer driver you have
selected in your software matches the printer
emulation. (Press SHIFT and SEL keys, then press
GROUP key: this will print a line showing the
emulation you have selected.)
2. If you have embedded any printer commands in
your software, check to be sure that you entered
them correctly.
I've installed a new
ribbon and the printing
is smeared and
streaked.
The ribbon shield is either loose or missing. Remove
the ribbon cartridge and check the clear plastic
ribbon shield: if it's loose, secure it in place, if it is
missing, find it and reinstall it.
The ALARM light is on
and the Character Pitch
15 light is flashing.
This indicates a paper jam. Press the SEL key and
correct the paper jam situation (
).
TheALARM light is on
and the Character Pitch
10 light is flashing.
This indicates that the paper lever is set at the wrong
position for the paper you are trying to use: move it
to the proper setting.
The ALARM light is
blinking.
Try turning the printer off and then back on again. If
the light still blinks, call for service.
The printer needs paper,
but the ALARM light is
not on and I can't load
the paper.
Press and release the SEL key, then hold the SHIFT
key and press the RESET (CHARACTER PITCH) key:
this resets the printer.
My word processor files
don't print the way I
have the menu and front
panel set.
Before sending a file to the printer, many word
processors send either an “initialization string” or an
I-Prime signal to the printer.
The initialization string contains codes that override
the panel and menu settings. To change your printer
to ignore the reset code, enter the Menu Mode, go
down to the Set-Up group and change the setting for
Reset Inhibit to Yes (
“Changing the Menu settings” on
).
The I-Prime signal will automatically override any
front panel settings you have made. To eliminate this
problem, enter the Menu Mode, go down to the
Parallel Interface group and change the setting for I
Prime to Invalid (
“Changing the Menu settings” on
).
The Print Quality and
Character Pitch keys on
the front panel won't
work.
The Operator Panel Function in the printer menu can
be used to disable these buttons. If the printer is part
of a customized system or if it is used by a number of
people, the system manager may have used this
option to make sure the printer is always set
properly.
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