TROUBLESHOOTING FOR NETWORK CONNECTIONS
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Fax transmission cannot be performed with a cover sheet
Problem description
In a N/W-Fax driver which is set to the IPP port, no cover sheet is output and an XL error occurs in the fax transmission when a printer
driver whose file name consists of 54 letters or more is specified for the default printer and a Fax is sent with a cover sheet added
from Microsoft Excel.
Corrective action
Set the file name of the printer driver in 30 letters or less.
Wireless LAN Problems
This section describes the troubleshooting for Wireless LAN.
Message
Corrective Action
Bad certificate
Unsupported certificate is installed. Reinstall the appropriate
certificate. This equipment supports md5RSA and sha1RSA
certificate only.
Bad record mac
SSL Key exchange failed. Turn the power OFF and then ON to
restart the equipment.
Certificate expired
The certificate has been expired. Make sure that the time is set
correctly or whether the certificate is expired.
Certificate revoke
The certificate has been revoked. Ask your network
administrator.
Certificate unknown
The installed CA certificate cannot work as server certificate.
Make sure to install a correct CA certificate.
Decompression failure
This equipment does not support the SSL compression. Please
disable the SSL compression on the RADIUS server.
Handshake failure
Unsupported encryption may be set on the server. Make sure to
use the supported encryption method.
Illegal parameter
Unsupported version of the TLS protocol may be used. Make
sure to use the supported version of the TLS protocol.
No certificate
No certificate is installed or you do not specify the certificate file
name. Make sure to install the certificate and specify the
certificate file name correctly.
Peer error certificate
Installed CA certificate cannot verify the server certificate in the
RADIUS server.
Make sure to install a correct CA certificate.
Peer error no certificate
The RADIUS server operates the communication with the
certificate using the TLS protocol.
Peer no cipher
The RADIUS server requests the unsupported encryption for this
equipment.
Peer error unsupported certificate type
This equipment uses the certificate that the RADIUS server does
not support.
Peer unexpected message
The RADIUS server sends the message that is not TLS
standard. Confirm the settings on the RADIUS server.
Unknown remote error type
The RADIUS server sends the alert message of illegal TLS.
Unsupported certificate
This equipment uses the certificate that the RADIUS server does
not support.
Unknown ca
Installed CA certificate cannot verify the server certificate in the
RADIUS server.
Make sure to install a correct CA certificate.
Unable to connect
Ask the administrator.
Summary of Contents for MC770x
Page 1: ...User s Manual Troubleshooting Guide...
Page 74: ...2 1 3 4 3 Appendix Battery Disposal P 75...
Page 76: ...2 1 3 4 4 Index...
Page 78: ...July 2014 45510802EE Rev3...