Oki ES9160, Maintenance Manual

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ES9160 MFP / ES9170 MFP © 2012 OKI DATA CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
8 - 178
[F100_2] HDD format error (HDD encryption key data damaged - both boards)
Take appropriate countermeasures shown in the table below according to the messages displayed in
"SRAM Key Status" and "FROM Key Status".
Remarks:
If the error is not cleared, reinstallation of the OS data / master data and application is needed.
Classification Contents
Other service call HDD format error: Encryption key data of both the SYS board
and the SRAM board for the SYS board are damaged.
Check Item Measure
Encryption key status Check the displayed message. ([3] + [CLEAR]
→
Power-ON
→
5. Key Backup Restore)
Message displayed
Measure
SRAM Key
Status FROM Key
Status
AccessFailed AccessFailed <With USB-SRAM backup data: USB backup data recovery>
(1) Replace the SYS board.
P. 9-14 "9.2.4 Precautions and Procedures when
replacing the SYS board"
(all procedure)
(2) Replace the SRAM board (for the SYS board). (USB
backup data are used)
P. 9-19 "9.2.6 Procedure when replacing the battery
on LGC board"
(all procedure)
(3) Recover the encryption key/license on the SYS board.
P. 9-14 "9.2.4 Precautions and Procedures when
replacing the SYS board"
([D] Restore encryption key, [E] Restore license)
KeyNull AccessFailed <With USB-SRAM backup data: USB backup data recovery>
(1) Replace the SYS board.
P. 9-14 "9.2.4 Precautions and Procedures when
replacing the SYS board"
(all procedure)
(2) Recover all data on the SRAM board.
P. 9-19 "9.2.6 Procedure when replacing the battery
on LGC board"
“[D] Restore SRAM” step (6) to (10)
(3) Recover the encryption key/license on the SYS board.
P. 9-14 "9.2.4 Precautions and Procedures when
replacing the SYS board"
([D] Restore encryption key, [E] Restore license)
KeyBroken
AccessFailed KeyNull <No USB-SRAM backup data>
(1) Reinstall the master data and application program.
P. 9-9 "9.2.3 Precautions and procedures when
replacing the HDD"
([E] Replace HDD / Formatting)
<With USB-SRAM backup data: USB backup data recovery>
(1) Recover all data on the SRAM board.
P. 9-19 "9.2.6 Procedure when replacing the battery
on LGC board"
“[D] Restore SRAM” step (6) to (10)
(2) Recover the encryption key/license on the SYS board.
P. 9-14 "9.2.4 Precautions and Procedures when
replacing the SYS board"
([D] Restore encryption key, [E] Restore license)
KeyBroken
KeyBroken KeyNull
KeyBroken