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Oki C9600 Series, User Manual

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Oki C9600 Series User Manual Download Page 78

C9600 User’s Guide> 78

P

APER

 

JAMS

 – F

INISHER

 (

OPTIONAL

 

ACCESSORY

)

C

HECK

 F

INISHER

, 

PAPER

 

JAM

/

PAPER

 

REMAINS

Use the Help button on the printer control panel to check the number 
displayed. You will need this to be able to clear the paper jam. The 
following paragraphs explain what to do for each of the indicated 
numeric codes.

591, 592, 593, 599/ 643, 645 (

PAPER

 

JAM

 

AROUND

 F

INISHER

)

1.

Remove any paper at the Finisher paper exit.

Summary of Contents for C9600 Series

Page 1: ......

Page 2: ...curacy or completeness of the information contained herein The most up to date drivers and manuals are available from the web site http www okiprintingsolutions com Trademark Information _____________...

Page 3: ...ys 1 to 5 25 MP tray 25 Face down stacker 26 Face up stacker 26 Duplex unit if installed 26 Tray and stacker examples 27 Loading Trays 1 to 5 27 Using the MP Tray 29 Using the stackers 32 Control pane...

Page 4: ...y 57 Optional accessories 60 Accessory order information 61 Installing accessories 62 Troubleshooting 63 Paper jams printer 63 Open cover paper jam tttttt side cover 63 Open cover paper jam side cover...

Page 5: ...onfiguration example monochrome pages printed 110 Print Information 111 Print Information example demonstration page 112 Print Secure Job 113 Menus 113 Tray Configuration 113 System Adjust 118 Menus e...

Page 6: ...S Please be careful to read and understand the safety warnings on the following pages before operating the printer CAUTION A caution provides additional information which if ignored may result in equi...

Page 7: ...on a flat solid surface strong enough to support its weight to prevent any risk of injury Ensure that there is adequate ventilation all around the product to prevent overheating and any risk of fire...

Page 8: ...wer cable is routed so as not to be damaged or cause a trip hazard If the cable becomes frayed or damaged replace it immediately to prevent any risk of shock Do not twist constrict or knot the power c...

Page 9: ...lothing and hair are kept clear of moving parts when printer is in operation to prevent possible risk of injury When the printer cover is open do not touch the fuser unit as you may receive burns Allo...

Page 10: ...lug the mains connector before removing the object Do not introduce foreign objects into the ventilation holes or operate the printer with the rear cover open as electric shock fire and or injuries ma...

Page 11: ...medical attention Never attempt to induce vomiting if person is unconscious Take care with toner powder If inhaled move the person to an open area for fresh air Seek medical attention Take care with t...

Page 12: ...6 pages per minute in full color for fast printing of high impact color presentations and other documents Up to 40 pages per minute in black and white for fast and efficient printing of all general pu...

Page 13: ...her 530 sheets at a time to minimize operator intervention or different paper stocks for letterhead stationery alternative paper sizes or other print media 2nd 3rd Tray 530 sheets each High Capacity F...

Page 14: ...ntenance to ensure that it performs at its best Additionally information is provided for adding optional accessories as your printing needs evolve This is an electronic document stored on the Document...

Page 15: ...Contents on page 3 In the list of bookmarks click on Index to jump to the Index If the bookmarks are not available use the Contents on page 3 Find the term of interest in the alphabetically arranged...

Page 16: ...C9600 User s Guide 16 c Pages from and to 3 for the range of pages you specify by entering their page numbers 3 Click on OK...

Page 17: ...E TOP COVER To open the top cover squeeze the top cover handle 1 to release the catch and raise the cover To close the top cover push gently 1 until the cover stops midway and then push harder 2 to cl...

Page 18: ...onents of your printer are identified in the graphics below 1 Paper holding arm 2 Top cover face down stacker 3 MP Tray multi purpose tray 4 Tray 1 side cover 5 Paper size label 6 Paper gauge 7 Tray 1...

Page 19: ...C9600 User s Guide 19 10 Face down stacker 11 Power on off switch 12 Face up stacker 10 11 12...

Page 20: ...C9600 User s Guide 20 13 Interface unit 14 Network interface connector 15 Parallel interface connector 16 USB interface connector 17 Power connector 18 Ventilation openings 13 17 18 14 15 16...

Page 21: ...tridge Cyan 20 Image drum cartridge and toner cartridge Magenta 21 Image drum cartridge and toner cartridge Yellow 22 Image drum cartridge and toner cartridge Black 23 Toner cartridge 24 Image drum ca...

Page 22: ...t SOFTWARE SUPPLIED CDs Drivers Contains drivers utilities and network software Documentation Contains documentation in electronic form to describe how to use the printer for day to day tasks Monaco s...

Page 23: ...posed to the high fuser temperatures used in the printing process Envelopes should be free from twist curl or other deformations They should also be of the rectangular flap type with glue that remains...

Page 24: ...in L 5 82 18 in 17 57 lb Any Tray Face up Stacker Custom W 3 12 12 91 in L 3 54 18 in 15 71 lb MP Tray Face up Stacker Banner W Letter width L 18 48 in 34 lb recommended MP Tray Face up Stacker Index...

Page 25: ...edia weights and special media The multi purpose tray can handle the same sizes as the standard trays but in weights up to 71 3 lb 268 g m For very heavy paper stock use the face up paper stacker This...

Page 26: ...ting of Face Down will successfully direct prints to the Face Down stacker The face up stacker can hold up to 250 sheets of 20 lb 80 g m standard paper and can handle stocks up to 71 3 lb 268 g m Alwa...

Page 27: ...TRAYS 1 TO 5 Tray 1 is used in the following example 1 Pull out the tray 2 Press the paper rear stopper tab 1 and adjust the tab to the required paper size 3 Fan the paper to be loaded then tap the e...

Page 28: ...n the paper guide and adjust the guides 3 for a snug fit to the paper To avoid paper jams Do not leave space between the paper and the guides and rear stopper Do not overfill the paper tray Capacity d...

Page 29: ...C9600 User s Guide 29 5 Gently push the tray back into the printer USING THE MP TRAY 1 Squeeze the handle 1 and open the multi purpose tray 1...

Page 30: ...4 Fan the paper to be loaded then tap the edges of the stack on a flat surface to make it flush 5 Load the paper For single sided printing on letterhead load the paper into the multi purpose tray with...

Page 31: ...nvelopes should be loaded face up with long edge into the printer Do not select duplex printing on envelopes Do not leave space between the paper and the guides Do not exceed the paper capacity of app...

Page 32: ...stacker 1 on the left side of the printer is closed its normal position paper is ejected to the face down stacker on the top of the printer Face up stacker The face up exit path is used for heavy pape...

Page 33: ...C9600 User s Guide 33 2 Flip out the paper support 2 3 Swivel out the paper support extension 3 2 3...

Page 34: ...ed for ease of use BUTTONS AND LIGHTS The parts of the control panel are identified and briefly explained below 1 Shutdown Restart button Hold down for more than 2 seconds for a soft shutdown You can...

Page 35: ...ge 5 Up arrow button Enters menu mode and enables upward movement through the displayed list of menu items 6 Down arrow button Enters menu mode and enables downward movement through the displayed list...

Page 36: ...of the display panel show the printer status The bottom of the display panel normally shows a bar chart of the toner usage MENU FUNCTIONS INFORMATION There are three types of menu functions informatio...

Page 37: ...When an error has occurred press the Help button Information displays that will help you correct the error DISPLAY PANEL MESSAGES The display panel messages supplemented by the Help messages where app...

Page 38: ...menu 4 Press the Up arrow or Down arrow buttons repeatedly until the desired Item is highlighted 5 Press the Enter button to select this Item 6 Press the Up arrow or Down arrow buttons repeatedly unt...

Page 39: ...GETTING STARTED This section provides information to help you get started with using your printer PRINTER LOCATION Check that you have sufficient space for access around your printer 60cm 60cm 20cm 8i...

Page 40: ...C9600 User s Guide 40 above your printer TURNING OFF ON TURNING OFF No hard disk drive installed 1 If a hard disk drive is NOT installed use the On Off switch 70cm 28in...

Page 41: ...hard disk drive installed hold down the Shutdown Restart button 1 on the control panel for more than 2 seconds to start the shutdown process 2 When the display panel shows that you can either turn off...

Page 42: ...on the display panel and used for reports 1 Ensure that the display panel indicates that the printer is ready to print 2 Enter menu mode by pressing either the Up arrow or Down arrow button and press...

Page 43: ...to be used in this operation 2 Ensure that the display panel indicates that the printer is ready to print 3 Press the Up arrow or Down arrow buttons repeatedly until Print Information is highlighted...

Page 44: ...not Windows 95 upgraded to Windows 98 or Macintosh This port requires a cable conforming to USB version 2 0 or above The printer may not work if a USB compatible device is connected concurrently with...

Page 45: ...printer and computer 3 Turn on the printer and then the computer CONNECTING THE USB INTERFACE Do not connect the USB cable at this time You will be instructed when to connect the USB cable when you ru...

Page 46: ...e 46 CONNECTING THE NETWORK INTERFACE 1 Turn off the printer and the computer 2 Remove the protective cover from the network connector on the printer 3 Connect an Ethernet cable between the printer an...

Page 47: ...the Software Installation Guide and Configuration Guide for further details on how to configure the network connection before installing the printer drivers NOTE Administrator s authority is required...

Page 48: ...C9600 User s Guide 48 OPERATION USING THE PRINTER For full details of how to use the printer and any optional accessories to print jobs efficiently and effectively please refer to the Printing Guide...

Page 49: ...maintenance item is left by using the appropriate menus For example enter the menu system and follow the path Configuration Supplies Life Cyan Toner The percentage of Cyan Toner remaining is displaye...

Page 50: ...ellow 15 000 Letter pages 5 42918901 Image drum Black 30 000 Letter pages avg 42918104 Image drum Cyan 30 000 Letter pages avg 42918103 Image drum Magenta 30 000 Letter pages avg 42918102 Image drum Y...

Page 51: ...cartridge a LED lens cleaner is enclosed with each replacement toner cartridge if printing is showing signs of faded images white stripes or blurred letters You can use a LED lens cleaner or dry soft...

Page 52: ...2 With an LED lens cleaner or soft cloth gently wipe each of the four heads 1 Move the cleaner as shown using a clean section of the cleaner with each pass Be careful not to damage the guards 2 3 Clo...

Page 53: ...paper feed rollers if paper jams frequently occur 1 Remove items like a wrist watch or bracelet and follow the correct steps to turn the printer off depending on whether a hard disk drive is installed...

Page 54: ...User s Guide 54 3 Remove Tray 1 completely from the printer 4 Gaining access through the gap left by Tray 1 wipe the 3 paper feed rollers 2 with a soft cloth lightly moistened with water 5 Replace Tra...

Page 55: ...C9600 User s Guide 55 6 Return the paper guide plate to its original position and close Tray 1 side cover 7 Turn on the printer...

Page 56: ...1 Follow the correct steps to turn the printer off depending on whether a hard disk drive is installed 2 Wipe the printer surface with a soft cloth moistened sparingly with water or neutral detergent...

Page 57: ...the printer EMPTYING THE PUNCH CHIP BOX PUNCH UNIT OPTIONAL ACCESSORY When the display panel indicates that the punch chip box is full empty the box as follows 1 Operate the Finisher lever and move th...

Page 58: ...User s Guide 58 2 Pull out the punch chip box being careful to keep it level so as not to spill any chips 3 Discard the chips in an appropriate place 4 Replace the punch chip box carefully into the Fi...

Page 59: ...C9600 User s Guide 59 5 Check that the punch chip box has been replaced correctly then move the Finisher back into position being careful not to trap your fingers...

Page 60: ...ra fonts C9600n and C9600dn only second third paper tray to increase paper input capacity high capacity feeder equivalent to three paper trays C9600n C9600dn and C9600hdn only NOTE 1 Tray configuratio...

Page 61: ...t 42797201 Additional RAM memory 128 MB 256 MB 512 MB 70050201 70050301 70050401 Hard disk drive 70050501 Second third paper tray 42831301 High capacity feeder HCF 42831501 Wireless LAN card 70050101...

Page 62: ...se instructions carefully After installation print out a Menu Map Configuration document to check that the installation has been successful NOTE The Finisher and Punch unit must be installed by an aut...

Page 63: ...x A Display Panel Messages on page 102 PAPER JAMS PRINTER If a paper jam occurs a message appears on the display panel in the printer Control Panel You can press the Help button to display guidance on...

Page 64: ...C9600 User s Guide 64 2 Holding it by the tab 2 turn the paper guide outward 3 Carefully remove the jammed paper 4 Put the paper guide back into position and close Tray 1 side cover 2...

Page 65: ...C9600 User s Guide 65 OPEN COVER PAPER JAM SIDE COVER 1 If the MP Tray is open close it so that the side cover 1 is visible 2 Pull the release lever 2 and pull open the side cover 1 2...

Page 66: ...C9600 User s Guide 66 3 Carefully remove the jammed paper 4 Close the side cover...

Page 67: ...OPEN COVER PAPER JAM TOP COVER 1 Squeeze the top cover handle 1 and open the top cover 2 Squeeze the basket handle 2 and raise the drum basket WARNING Be careful not to touch the fuser unit which is h...

Page 68: ...ver 3 in the direction shown to release the unit Holding the fuser unit 4 by the handle lift it out of the printer and place it on a flat surface WARNING Be careful not to touch the fuser unit which m...

Page 69: ...User s Guide 69 5 Pull up the jam release levers 5 and remove the jammed paper 6 Carefully replace the fuser unit into the printer and turn the lock lever 6 in the direction shown to lock the fuser un...

Page 70: ...C9600 User s Guide 70 7 If paper is jammed near the paper exit open the face up stacker 7 8 Open the side cover paper exit 8 and remove the jammed paper 7 8...

Page 71: ...C9600 User s Guide 71 9 Close the side cover paper exit and then the face up stacker 10 Return the image drum basket 9 into position and check it is locked 9...

Page 72: ...top cover and ensure it is latched PAPER JAMS DUPLEX UNIT IF INSTALLED CHECK DUPLEX UNIT PAPER JAM 1 If a Finisher unit is attached to your printer operate the lever 1 of the Inverter unit to separat...

Page 73: ...C9600 User s Guide 73 2 Operate the duplex cover release button 2 and open the cover 3 Carefully remove any jammed paper 2...

Page 74: ...C9600 User s Guide 74 4 Operate the levers 3 and pull out the duplex unit 5 Holding the front top cover by the grip 4 push it gently inwards and raise it 3 3 4...

Page 75: ...C9600 User s Guide 75 6 Remove any jammed paper 7 In similar manner check for and clear any paper jammed under the rear top cover...

Page 76: ...C9600 User s Guide 76 8 Replace the two top covers 9 Raise the front cover of the duplex unit...

Page 77: ...C9600 User s Guide 77 10 Push the duplex unit back into position 11 If you detached a Finisher unit to gain access to the duplex unit replace the Finisher unit...

Page 78: ...e Help button on the printer control panel to check the number displayed You will need this to be able to clear the paper jam The following paragraphs explain what to do for each of the indicated nume...

Page 79: ...C9600 User s Guide 79 2 Operate the Finisher lever 1 and move the Finisher away from the Inverter 3 Open the Finisher top cover 1...

Page 80: ...C9600 User s Guide 80 4 Carefully remove any jammed paper 5 Close the Finisher top cover 6 Move the Finisher back into position and connect it to the Inverter...

Page 81: ...C9600 User s Guide 81 594 597 598 644 646 PAPER JAM IN FINISHER 1 Operate the Finisher lever 1 and move the Finisher away from the Inverter 2 Open the Finisher front cover 2 1 2...

Page 82: ...C9600 User s Guide 82 3 Continue to turn the lower knob 3 clockwise until any jammed paper is completely ejected 4 Remove the ejected paper 5 Close the Finisher front cover 3...

Page 83: ...C9600 User s Guide 83 6 Open the Finisher right side cover 7 Carefully remove any jammed paper 8 Close the Finisher right side cover...

Page 84: ...00 User s Guide 84 9 Move the Finisher back into position and connect it to the Inverter 590 PAPER JAM IN FINISHER PUNCH UNIT 1 Operate the Finisher lever 1 and move the Finisher away from the Inverte...

Page 85: ...C9600 User s Guide 85 2 Move the tab 2 on the right side of the Finisher to align it with the mark 3 3 Open the Finisher top cover 2 3...

Page 86: ...C9600 User s Guide 86 4 Carefully remove any jammed paper 5 Close the Finisher top cover 6 Move the Finisher back into position and connect it to the Inverter...

Page 87: ...600 User s Guide 87 CHECK INVERTER PAPER JAM 1 Operate the Finisher lever 1 and move the Finisher away from the Inverter 2 Squeeze the recessed handle 2 and open the left side cover of the Inverter 1...

Page 88: ...C9600 User s Guide 88 3 Carefully remove any jammed paper 4 Close the Inverter left side cover 5 Move the Finisher back into position and connect it to the Inverter...

Page 89: ...C9600 User s Guide 89 6 Operate the Inverter lever 3 and separate the Inverter from the printer 7 Open the right side door 4 of the Inverter 3 4...

Page 90: ...C9600 User s Guide 90 8 Remove any jammed paper 9 Close the right side door...

Page 91: ...dia is damp or charged with static electricity Use media that has been stored in appropriate temperature and humidity conditions Your print media is creased or curled Use appropriate media Decurled me...

Page 92: ...printed page The LED head is dirty Wipe the LED head with a LED lens cleaner or with a soft cloth The toner is low Replace the toner cartridge Foreign materials may be present in the image drum Repla...

Page 93: ...aper is moist or dry Use paper stored in proper temperature and humidity conditions Vertical lines appear The image drum cartridge is damaged Replace the image drum cartridge The toner is low Replace...

Page 94: ...f the letters is smudged The LED head is dirty Wipe the head with LED lens cleaner or with a soft cloth Toner comes off when it is rubbed The thickness and type of the paper are incorrectly set Set th...

Page 95: ...C9600 User s Guide 95 2 Turn the knob in the direction indicated until the colored indicator appears 3 Remove any paper that awaits stapling in the paper ejection area...

Page 96: ...C9600 User s Guide 96 4 Pull out the staple unit 5 Turn the knob in the direction indicated to move the stapler to the front...

Page 97: ...C9600 User s Guide 97 6 Grip both sides of the staple cartridge pull it up and remove it 7 Raise the staple cartridge gate 8 Remove all staples that are emerging from the staple case...

Page 98: ...e 98 9 Return the staple cartridge gate to its original position 10 Replace the staple cartridge 11 Ensure that the staple cartridge is securely installed back into the staple unit then push the stapl...

Page 99: ...C9600 User s Guide 99 12 Close the Finisher front cover being careful not to trap your fingers...

Page 100: ...75 g m Trays 1 5 530 sheets Letter each MP Tray 230 sheets Letter Paper weight 15 71 lb 55 268 g m Paper output Face down stacker 500 sheets Face up stacker 250 sheets Interfaces Parallel USB 2 0 10Ba...

Page 101: ...Guide 101 Operating environment Operating 50 90 F 20 80 RH Off 32 110 F 10 90 RH Noise level Operating 53dBA maximum Standby 40dBA maximum Power save 40dBA maximum after 30 mins background level ITEM...

Page 102: ...ssory Invalid Data Press ONLINE Button Invalid data has been received by the printer Press the ONLINE button to clear this warning Change Paper in tttttt mmmmmm pppppp Press ONLINE button Please see H...

Page 103: ...paper jam has been cleared Open tttttt side cover to check for additional paper You can access help details by pressing the HELP button Check Image Drum cccccc Please see HELP for details Check that...

Page 104: ...r a command that can be executed to display or print a status or setting value Emboldened values followed by an A denote default values associated with locations where A4 is default paper size Embolde...

Page 105: ...ge nnnnnn Displays number of monochrome printed pages converted to Letter equivalent Traym nnnnnn Displays total printed pages from Traym where m is in range 1 to 5 MP Tray nnnnnn Displays total print...

Page 106: ...ellow Black Belt Remaining nnn Displays the remaining life span of the belt unit as a percentage Fuser Remaining nnn Displays the remaining life span of the fuser unit as a percentage xxxx Toner n nK...

Page 107: ...teway Address xxx xxx xxx xxx Displays gateway address MAC Address xx xx xx xx xx xx Displays the network MAC address Network FW Version xx xx Displays the network firmware version Web Remote Version...

Page 108: ...xxx Displays IP address Subnet Mask xxx xxx xxx xxx Displays subnet mask Gateway Address xxx xxx xxx xxx Displays gateway address MAC Address xx xx xx xx xx xx Displays the network MAC address Network...

Page 109: ...Displays detected paper size of Traym MP Tray Similar to values for Traym Displays detected paper size of the MP Tray ITEM VALUE DESCRIPTION Serial Number xxxxxxxxxxxxxxx Displays serial no of the pr...

Page 110: ...s repeatedly until Print Page Count is highlighted 5 Press the Enter button to select this Item 6 Press the Up arrow or Down arrow buttons repeatedly until Monochrome Page is highlighted 7 Press the E...

Page 111: ...Print Summary Execute Prints summary information about the wireless network Print Information Execute Prints full information about the wireless network Demo Page Demo 1 Execute Prints a demo page Fil...

Page 112: ...w button and press them repeatedly until the Print Information menu is highlighted 3 Press the Enter button to select this menu 4 Press the Up arrow or Down arrow buttons repeatedly until Demo page is...

Page 113: ...int When you select Print Set Collating Amount is displayed to enable you to specify a number of copies After specifying the number of copies press Enter to print all jobs with the specified number of...

Page 114: ...ction as paper movement Media Type Plain Letterhead Transparency Bond Recycled Card stock Rough Glossy User Type1 User Type2 User Type3 User Type4 User Type5 Sets the media type for Traym User Type1 t...

Page 115: ...Legal 13 5 Sets the length of the legal paper in Traym Change this to Legal 13 5 if that is the standard legal size in your country A5 A6 Paper A5 A6 Postcard The printer detects A5 A6 and Postcard s...

Page 116: ...Monarch Envelope DL Envelope Landscape Postcard Double postcard C5 C4 Envelope Index Card Sets paper size for MP Tray X Dimension 3 8 3 A 8 5 L 12 9 inch 76 210 A 216 L 328 mm Sets Custom paper width...

Page 117: ...t Medium Light Medium Medium Heavy Heavy Ultra Heavy 1 Ultra Heavy 2 Ultra Heavy 3 Sets the media weight for MP Tray Tray Usage Normal Tray Tray selection switching uses this tray as the normal tray W...

Page 118: ...cally clear when a new print job is received Auto Continue ON OFF Sets whether the printer is automatically recovered when Memory Overflow or Tray Request occurs Manual Timeout OFF 30 sec 60 sec If pa...

Page 119: ...job including any jammed pages once the jam has been cleared OFF Cancels a job including the page currently jammed Error Report ON OFF ON prints an error report during the occurrence of an internal er...

Page 120: ...00 0 01 0 08 0 08 0 01in During the flip side printing of duplex printing adjusts the location of the whole printing image 0 25 mm 0 01in interval perpendicular to the direction of paper movement i e...

Page 121: ...Enter button to select this Item 8 Press the Up arrow or Down arrow buttons repeatedly until MediaType is highlighted 9 Press the Enter button to select this Item 10 Press the Up arrow or Down arrow...

Page 122: ...to select this Item 8 Press the Up arrow or Down arrow buttons repeatedly until Paper Size is highlighted 9 Press the Enter button to select this Item 10 Press the Up arrow or Down arrow buttons repe...

Page 123: ...United States Oki Data Americas Inc 2020 Bishops Gate Blvd Mt Laurel NJ 08054 USA Phone 1 800 654 3282 USA and Canada only Fax 1 856 222 5247 Canada Oki Data Americas Inc 2735 Matheson Blvd East Unit...

Page 124: ...erface Ethernet 44 46 parallel 44 45 USB 44 45 M maintenance items order details 50 replacing 49 menu Admin Setup 104 Boot Menu 104 Calibration 104 Configuration 104 105 Menus 104 113 Print Informatio...

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