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Printing Troubles
Troubleshooting
1
2
Index
Maintenance
Restrictions concerning Windows XP Service Pack 2/WIndows Server 2003
Service Pack 1
Restrictions concerning Windows Firewall
In Windows XP Service Pack 2 and Windows Server 2003 Service Pack 1, Windows Firewall has been
strengthened. The following restrictions may occur in printer driver and utility.
Memo
z
The following description is based on Windows XP Service Pack 2 as an example. Description may differ for Windows Server
2003 Service Pack 1.
Item
Symptom
Causes and Troubleshooting
Printer driver
File cannot be printed
when the printer is used
as a shared printer on a
network.
On the server side, click [Start]>[Control panel]>[Trust
Center]>[Windows firewall].
Click the [Exception] tab, check [File and printer sharing]
and click [OK].
OKI LPR utilities
Printer not found.
When [Don't allow exceptions] is checked under the
[General] tab in Windows Firewall, printer cannot be
searched in the segment outside the router. Only printers
connected in the same segment can be searched.
When printer is not found, specify the IP address of printer
on the [Add printer] or the [Modify printer] screen.
Printer Super Vision
Cannot access from a
remote PC.
Click [Start]>[Control panel]>[Trust Center]>[Windows
firewall].
Select the [Exceptions] tab, and click [Add program].
Click [reference] and select the following files. Click
[Open]>[OK]>[OK].
(J2EE installation folder)/jdk/bin/java.exe
(J2EE installation folder)/jdk/bin/javaw.exe
(J2EE installation folder)/jdk/jre/bin/java.exe
(J2EE installation folder)/jdk/jre/bin/javaw.exe
Pop-up windows are
blocked.
When using Internet Explorer, pop-up windows may be
blocked.
In Internet Explorer, select [Internet options] from the
[Tool] menu.
Select the [Privacy] tab, and click [Settings] in the [Pop-up
blocker] segment. In the [Address of website to allow] box
of the [Pop-up Blocker Settings] window, enter the URL of
Print Super Vision, and click [Add]. Click [Close]>[OK].
Web Driver Installer
Printer not found.
When [Don't allow exceptions] is checked under the
[General] tab in Windows Firewall, printer cannot be
searched in the segment outside the router. Only printers
connected in the same segment can be searched.
When printer cannot be found, in the 4th digit of the
search range of IP address, enter "*".
Cannot access from a
remote PC.
Click [Start]>[Control panel]>[Trust Center]>[Windows
firewall].
Select the [Exceptions] tab, and click [Add port]. Add
port number of the web site where Web Driver Installer is
installed.
Click [Start]>[Control panel]>[Performance and
maintenance]>[Administrator Tools].
Double click [Component Services], and change the access
rights of components for Web Driver Installer.
For setting method, refer to the [Read me] file saved
in [Start]>[All Programs]>[OKI Data]>[Web Driver
Installer]>[Read me].
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