Oki C911dn, Troubleshooting Manual, Page: 45 / 90

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Printing Troubles
Troubleshooting
1
2
Index
Maintenance
Problems concerning restrictions of OS
„
Restrictions concerning Windows 7/Windows 8/Windows Vista/Windows
Server 2008 R2/Windows Server 2008/Windows Server 2012
Item Symptom Causes and Troubleshooting
Printer driver Help does not appear. The Help function is not supported by the PS printer driver.
The "User Account
Control" dialog appears.
When starting installer or utility, the [User Account Control]
dialog may appear. Click [Yes] or [go], and run installer or
utility as administrator. Clicking [No] or [Cancel] will not
start installer or utility.
Network Extension Help does not appear. The Help function is not supported.
The "User Account
Control" dialog appears.
When starting installer or utility, the [User Account Control]
dialog may appear. Click [Yes] or [go], and run installer or
utility as administrator. Clicking [No] or [Cancel] will not
start installer or utility.
The [Program
compatibility assistant]
dialog will appear.
When the [Program compatibility assistant] dialog appears
after completion of installation (including when installation
is aborted in the middle), ensure to click [This program
installed correctly].
Color Correct Utility The "User Account
Control" dialog appears.
When starting installer or utility, the [User Account Control]
dialog may appear. Click [Yes] or [go], and run installer or
utility as administrator. Clicking [No] or [Cancel] will not
start installer or utility.
The [Program
compatibility assistant]
dialog will appear.
When the [Program compatibility assistant] dialog appears
after completion of installation (including when installation
is aborted in the middle), ensure to click [This program
installed correctly].
Color sample print utility The "User Account
Control" dialog appears.
When starting installer or utility, the [User Account Control]
dialog may appear. Click [Yes] or [go], and run installer or
utility as administrator. Clicking [No] or [Cancel] will not
start installer or utility.
The [Program
compatibility assistant]
dialog will appear.
When the [Program compatibility assistant] dialog appears
after completion of installation (including when installation
is aborted in the middle), ensure to click [This program
installed correctly].
PS Gamma Adjuster The "User Account
Control" dialog appears.
When starting installer or utility, the [User Account Control]
dialog may appear. Click [Yes] or [go], and run installer or
utility as administrator. Clicking [No] or [Cancel] will not
start installer or utility.
The [Program
compatibility assistant]
dialog will appear.
When the [Program compatibility assistant] dialog appears
after completion of installation (including when installation
is aborted in the middle), ensure to click [This program is
successfully installed].