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63

 – C910 Troubleshooting

Paper Jams – Duplex Unit (if 
installed)

Check duplex unit, paper jam

1.

If a Finisher unit is attached to your printer, operate the lever 

(1) of the Inverter unit to separate the Inverter from the 

printer.

2.

Operate the duplex cover release button (2) and open the 

cover.

1

2

Summary of Contents for C910

Page 1: ...User s Guide C910 m o c a t a d i k o y m 59102301...

Page 2: ...able efforts have been made to make this document as accurate and helpful as possible we make no warranty of any kind expressed or implied as to the accuracy or completeness of the information contain...

Page 3: ...xits 19 Face down Stacker Top Exit 19 Face up Stacker Rear Exit 19 Duplex Unit if installed 19 Loading Trays 1 to 5 19 Using the MP Tray 22 Using the Stackers 24 Face down stacker 24 Face up Stacker 2...

Page 4: ...r Information 52 Installing Accessories 53 Troubleshooting 54 General 54 Paper Jams Printer 54 Open cover paper jam tttttt side cover 54 Open cover paper jam side cover 56 Open cover paper jam top cov...

Page 5: ...rmation 99 Print Information example Printing the Demonstration Page 100 Print Secure Job 101 Menus 102 Tray Configuration 102 System Adjust 107 Menus example 1 Tray 1 transparencies 111 Menus example...

Page 6: ...ustrations and components in this manual are representative only Your unit may differ slightly from those pictured in this document CAUTION A caution provides additional information which if ignored m...

Page 7: ...00 Base T network connection lets you share this valuable resource among users on your office network USB 2 0 and parallel IEEE 1284 interfaces PCL PS IBM PPR Epson FX emulations Available Options Dup...

Page 8: ...uction Adds punching holes e g for 3 ring notebook to extend the functionality of the finisher Possible Tray High Capacity Feeder HCF Configurations Tray 1 only Tray 1 2nd Tray Tray 1 2nd Tray 3rd Tra...

Page 9: ...9 C910 Introduction Tray1 2nd Tray HCF...

Page 10: ...p cover handle 1 to release the catch and raise the cover To close the top cover push gently until the cover stops midway and then push harder to close the cover completely Make sure that the cover is...

Page 11: ...mponents of your printer are identified in the graphics below 1 Paper holding arm 2 Top cover face down stacker 3 MP Tray multi purpose tray 4 Tray 1 side cover 5 Paper size label 6 Paper gauge 7 Tray...

Page 12: ...12 C910 Printer Overview 10 Face down stacker 11 Power on off switch 12 Face up stacker 10 11 12...

Page 13: ...13 C910 Printer Overview 13 Interface unit 14 Network interface connector 15 Parallel interface connector 16 USB interface connector 17 Power connector 18 Ventilation openings 13 17 18 14 15 16...

Page 14: ...artridge Cyan 20 Image drum cartridge and toner cartridge Magenta 21 Image drum cartridge and toner cartridge Yellow 22 Image drum cartridge and toner cartridge Black 23 Toner cartridge 24 Image drum...

Page 15: ...15 C910 Printer Overview 27 Belt unit 28 Drum basket handle 29 Drum basket 27 28 29...

Page 16: ...n exposed to the high fuser temperatures used in the printing process Envelopes should be free from twist curl or other deformations They should also be of the rectangular flap type with glue that rem...

Page 17: ...m Any Tray Face up Stacker Custom MP Tray only W 3 1 12 9 inches 79 328 mm L 3 5 18 inches 89 457 mm 15 71 lb 60 268 g m MP Tray Face up Stacker Banners W 8 5 inches 216 mm L 18 48 inches 457 1219 mm...

Page 18: ...media weights and special media The multi purpose tray can handle the same sizes as the standard trays but in weights up to 73 lb 330 g m For very heavy paper stock use the face up paper stacker This...

Page 19: ...essfully direct prints to the Face Down stacker The face up stacker can hold up to 200 sheets of 20 lb 80 g m standard paper and can handle stocks up to 73 lb 330 g m Always use this stacker and the m...

Page 20: ...10 Paper Recommendations 2 Press the paper rear stopper tab 1 and adjust the tab to the required paper size 3 Fan the paper to be loaded then tap the edges of the stack on a flat surface to make it fl...

Page 21: ...and adjust the guides 3 for a snug fit to the paper To avoid paper jams Do not leave space between the paper and the guides and rear stopper Do not overfill the paper tray Capacity depends on the pape...

Page 22: ...ions Using the MP Tray 1 Squeeze the handle 1 and open the multi purpose tray 2 Fold out the paper support section and swivel out the extension supports 2 3 Adjust the paper guides 3 to the size of th...

Page 23: ...e printer For two sided duplex printing on letterhead load the paper with pre printed side down and top edge away from the printer The duplex unit must be installed for this function Envelopes should...

Page 24: ...up stacker 1 on the left side of the printer is closed its normal position paper is ejected to the face down stacker on the top of the printer Face up Stacker The face up exit path is used for heavy...

Page 25: ...25 C910 Paper Recommendations 2 Flip out the paper support 2 3 Swivel out the paper support extension 3 2 3...

Page 26: ...ttons and Lights The parts of the control panel are identified and briefly explained below 1 Shutdown Restart button Hold down for more than 2 seconds for a soft shutdown You can then press this butto...

Page 27: ...Enters menu mode and enables upward movement through the displayed list of menu items 6 Down arrow button Enters menu mode and enables downward movement through the displayed list of menu items 7 Back...

Page 28: ...rocess print jobs In the Error state the printer has encountered a problem and cannot continue printing until the user has intervened and removed the cause of the trouble The top two lines of the disp...

Page 29: ...nu by selecting the required highlighted value from a list or by entering a numeric value In other cases you can display or print configuration information Help Information When an error has occurred...

Page 30: ...4 Press the Up arrow or Down arrow buttons repeatedly until the desired Item is highlighted 5 Press the Enter button to select this Item 6 Press the Up arrow or Down arrow buttons repeatedly until th...

Page 31: ...Getting Started This section provides information to help you get started with using your printer Printer Location Check that you have sufficient space for access around your printer 60cm 60cm 20cm 8...

Page 32: ...32 C910 Getting Started above your printer Turning Off the Printer No hard disk drive installed 1 If a hard disk drive is NOT installed use the On Off switch 70cm 28in...

Page 33: ...hard disk drive installed hold down the Shutdown Restart button 1 on the control panel for more than 2 seconds to start the shutdown process 2 When the display panel shows that you can either turn of...

Page 34: ...n on the printer 1 If the printer is turned off no power use the On Off switch to turn on the printer Changing the Display Language The default language used by your printer for display messages and f...

Page 35: ...iguration document is printed 8 After printing the configuration document the printer returns to the ready to print status You can use this document to check your printer configuration System values a...

Page 36: ...a parallel cable between the printer and computer 3 Turn on the printer and then the computer Connecting the USB Interface Do not connect the USB cable at this time You will be instructed when to con...

Page 37: ...cting the Network Interface 1 Turn off the printer and the computer 2 Install the Ferrite core to the Ethernet cable as shown CAUTION Do not connect a USB cable into the network interface connector as...

Page 38: ...r If your printer is to be installed as a network printer please refer to the relevant section in the Software Installation Guide and Configuration Guide for further details on how to configure the ne...

Page 39: ...into your computer and follow the on screen instructions You are prompted to follow a set of basic steps to configure the display panel language install drivers and other software and finally print a...

Page 40: ...intenance Item Usage At any time you can check how much of each consumable maintenance item is left by using the appropriate menus For example enter the menu system and follow the path Configuration S...

Page 41: ...Yellow 17 500 Letter pages ISO IEC 19798 44036041 Image drum Black 20 000 Letter pages avg 44035536 Image drum Cyan 20 000 Letter pages avg 44035535 Image drum Magenta 20 000 Letter pages avg 44035534...

Page 42: ...ld clean the LED heads any time you replace a toner cartridge a LED lens cleaner is enclosed with each replacement toner cartridge if printing is showing signs of faded images white stripes or blurred...

Page 43: ...tenance 2 With an LED lens cleaner or soft cloth gently wipe each of the four heads 1 Move the cleaner as shown using a clean section of the cleaner with each pass Be careful not to damage the guards...

Page 44: ...aper feed rollers if paper jams frequently occur 1 Remove items like a wrist watch or bracelet and follow the correct steps to turn the printer off depending on whether a hard disk drive is installed...

Page 45: ...910 Consumables and Maintenance 3 Remove Tray 1 completely from the printer 4 Gaining access through the gap left by Tray 1 wipe the 3 paper feed rollers 2 with a soft cloth lightly moistened with wat...

Page 46: ...46 C910 Consumables and Maintenance 5 Replace Tray 1 6 Return the paper guide plate to its original position and close Tray 1 side cover 7 Turn on the printer...

Page 47: ...g 1 Follow the correct steps to turn the printer off depending on whether a hard disk drive is installed see page 32 2 Wipe the printer surface with a soft cloth moistened sparingly with water or neut...

Page 48: ...urn on the printer Emptying the Punch Chip Box Punch unit optional accessory When the display panel indicates that the punch chip box is full empty the box as follows 1 Operate the Finisher lever and...

Page 49: ...mables and Maintenance 2 Pull out the punch chip box being careful to keep it level so as not to spill any chips 3 Discard the chips in an appropriate place 4 Replace the punch chip box carefully into...

Page 50: ...50 C910 Consumables and Maintenance 5 Check that the punch chip box has been replaced correctly then move the Finisher back into position being careful not to trap your fingers...

Page 51: ...isk drive required for verified and spooled printing direct printing of PDFs when collation errors appear adding extra fonts second third paper tray to increase paper input capacity high capacity feed...

Page 52: ...r Duplex unit 42797201 Additional RAM memory 256 MB 512 MB 70051601 70051701 Hard disk drive 70050502 Second third paper tray 42831301 High capacity feeder HCF 42831501 Finisher 4 tray 5 tray 70050701...

Page 53: ...se instructions carefully After installation print out a Menu Map Configuration document to check that the installation has been successful Note The Finisher and Punch unit must be installed by an aut...

Page 54: ...ms and relevant actions are given in this section while a list of other typical messages and suggested responses is given in Appendix A Display Panel Messages on page 92 Paper Jams Printer If a paper...

Page 55: ...55 C910 Troubleshooting 1 Squeeze the catch 1 on Tray 1 side cover and open the cover 2 Holding it by the tab 2 turn the paper guide outward 3 Carefully remove the jammed paper 1 2...

Page 56: ...ut the paper guide back into position and close Tray 1 side cover Open cover paper jam side cover 1 If the MP Tray is open close it so that the side cover 1 is visible 2 Pull the release lever 2 and p...

Page 57: ...57 C910 Troubleshooting 3 Carefully remove the jammed paper 4 Close the side cover...

Page 58: ...Open cover paper jam top cover 1 Squeeze the top cover handle 1 and open the top cover 2 Squeeze the basket handle 2 and raise the drum basket WARNING Be careful not to touch the fuser unit which is...

Page 59: ...ever 3 in the direction shown to release the unit Holding the fuser unit 4 by the handle lift it out of the printer and place it on a flat surface WARNING Be careful not to touch the fuser unit which...

Page 60: ...Troubleshooting 5 Pull up the jam release levers 5 and remove the jammed paper 6 Carefully replace the fuser unit into the printer and turn the lock lever 6 in the direction shown to lock the fuser u...

Page 61: ...61 C910 Troubleshooting 7 If paper is jammed near the paper exit open the face up stacker 7 8 Open the side cover paper exit 8 and remove the jammed paper 7 8...

Page 62: ...910 Troubleshooting 9 Close the side cover paper exit and then the face up stacker 10 Return the image drum basket 9 into position and check it is locked 11 Close the top cover and ensure it is latche...

Page 63: ...nit if installed Check duplex unit paper jam 1 If a Finisher unit is attached to your printer operate the lever 1 of the Inverter unit to separate the Inverter from the printer 2 Operate the duplex co...

Page 64: ...64 C910 Troubleshooting 3 Carefully remove any jammed paper 4 Operate the levers 3 and pull out the duplex unit 3 3...

Page 65: ...Troubleshooting 5 Holding the front top cover by the grip 4 push it gently inwards and raise it 6 Remove any jammed paper 7 In similar manner check for and clear any paper jammed under the rear top c...

Page 66: ...66 C910 Troubleshooting 8 Replace the two top covers 9 Raise the front cover of the duplex unit 10 Push the duplex unit back into position...

Page 67: ...67 C910 Troubleshooting 11 If you detached a Finisher unit to gain access to the duplex unit replace the Finisher unit...

Page 68: ...p button on the printer control panel to check the number displayed You will need this to be able to clear the paper jam The following paragraphs explain what to do for each of the indicated numeric c...

Page 69: ...69 C910 Troubleshooting 2 Operate the Finisher lever 1 and move the Finisher away from the Inverter 3 Open the Finisher top cover 4 Carefully remove any jammed paper 1...

Page 70: ...70 C910 Troubleshooting 5 Close the Finisher top cover 6 Move the Finisher back into position and connect it to the Inverter...

Page 71: ...71 C910 Troubleshooting Numeric Codes 594 597 598 644 646 Paper Jam in Finisher 1 Operate the Finisher lever 1 and move the Finisher away from the Inverter 2 Open the Finisher front cover 2 1 2...

Page 72: ...72 C910 Troubleshooting 3 Continue to turn the lower knob 3 clockwise until any jammed paper is completely ejected 4 Remove the ejected paper 5 Close the Finisher front cover 3...

Page 73: ...73 C910 Troubleshooting 6 Open the Finisher right side cover 7 Carefully remove any jammed paper 8 Close the Finisher right side cover...

Page 74: ...ubleshooting 9 Move the Finisher back into position and connect it to the Inverter Numeric Code 590 Paper Jam in Finisher Punch Unit 1 Operate the Finisher lever 1 and move the Finisher away from the...

Page 75: ...75 C910 Troubleshooting 2 Move the tab 2 on the right side of the Finisher to align it with the mark 3 3 Open the Finisher top cover 4 Carefully remove any jammed paper 2 3...

Page 76: ...76 C910 Troubleshooting 5 Close the Finisher top cover 6 Move the Finisher back into position and connect it to the Inverter...

Page 77: ...C910 Troubleshooting Check Inverter paper jam 1 Operate the Finisher lever 1 and move the Finisher away from the Inverter 2 Squeeze the recessed handle 2 and open the left side cover of the Inverter 1...

Page 78: ...78 C910 Troubleshooting 3 Carefully remove any jammed paper 4 Close the Inverter left side cover 5 Move the Finisher back into position and connect it to the Inverter...

Page 79: ...79 C910 Troubleshooting 6 Operate the Inverter lever 3 and separate the Inverter from the printer 7 Open the right side door 4 of the Inverter 3 4...

Page 80: ...80 C910 Troubleshooting 8 Remove any jammed paper 9 Close the right side door...

Page 81: ...too heavy Use appropriate media Your print media is damp or charged with static electricity Use media that has been stored in appropriate temperature and humidity conditions Your print media is creas...

Page 82: ...o take Vertical white lines can be seen on the printed page The LED head is dirty Wipe the LED head with a LED lens cleaner or with a soft cloth The toner is low Replace the toner cartridge Foreign ma...

Page 83: ...nappropriate Set a proper value for Media Weight and Media Type in the menu setup or set one value thicker for Media Weight Recycled paper is being used Set one value thicker for Media Weight in the m...

Page 84: ...stained Paper contains static Use paper stored in proper temperature and humidity conditions Too thick paper is used Use thinner paper The toner is low Replace the toner cartridge Periphery of the le...

Page 85: ...isher optional accessory Check Finisher Staple Jam When the display indicates a staple jam has occurred clear the jam as follows 1 Open the Finisher front cover 2 Turn the knob in the direction indica...

Page 86: ...86 C910 Troubleshooting 3 Remove any paper that awaits stapling in the paper ejection area 4 Pull out the staple unit 5 Turn the knob in the direction indicated to move the stapler to the front...

Page 87: ...87 C910 Troubleshooting 6 Grip both sides of the staple cartridge pull it up and remove it 7 Raise the staple cartridge gate 8 Remove all staples that are emerging from the staple case...

Page 88: ...oting 9 Return the staple cartridge gate to its original position 10 Replace the staple cartridge 11 Ensure that the staple cartridge is securely installed back into the staple unit then push the stap...

Page 89: ...89 C910 Troubleshooting 12 Close the Finisher front cover being careful not to trap your fingers...

Page 90: ...5 530 sheets Letter A4 each MP Tray 230 sheets Letter A4 Paper weight 14 73 lb 64 330 g m2 Paper output Face down stacker 500 sheets Face up stacker 200 sheets Interfaces Parallel USB 2 0 10Base T and...

Page 91: ...80W typical Standby 600 W maximum 200 W typical Power save 34 W Operating environment Operating 50 90 F 20 80 RH Off 32 110 F 10 90 RH Noise level Operating 54dBA maximum Standby 42dBA maximum Power s...

Page 92: ...ptional Inverter unit has been separated from the printer and all Finisher functions are disabled Invalid Data Press ONLINE Button Invalid data has been received by the printer Press the ONLINE button...

Page 93: ...r Open Cover Paper Remains tttttt Please see HELP for details Additional paper has been detected after a paper jam has been cleared Open tttttt side cover to check for additional paper You can access...

Page 94: ...a command that can be executed to display or print a status or setting value Emboldened values followed by an A denote default values associated with locations where A4 is default paper size Emboldene...

Page 95: ...ys number of color printed pages converted to Letter equivalent Monochrome Page nnnnnn Displays number of monochrome printed pages converted to Letter equivalent Traym nnnnnn Displays total printed pa...

Page 96: ...a percentage where xxxx can be Cyan Magenta Yellow Black n nK indicates the capacity of the toner cartridge being used Item Value Description Printer Name xxxxxxxxxxxxxxxxx xxxxxxxxxxxxx Displays prin...

Page 97: ...stom Displays detected paper size of Traym MP Tray Similar to values for Traym Displays detected paper size of the MP Tray Item value Description Serial Number xxxxxxxxxxxxxxx Displays serial no of th...

Page 98: ...n arrow buttons repeatedly until Print Page Count is highlighted 5 Press the Enter button to select this Item 6 Press the Up arrow or Down arrow buttons repeatedly until Monochrome Page is highlighted...

Page 99: ...list of jobs stored on the Hard Disk if installed PS Font List Execute Prints PostScript font list PCL Font List Execute Prints PCL emulation font list IBM PPR Font List Execute Prints IBM PPR emulat...

Page 100: ...r Down arrow button and press them repeatedly until the Print Information menu is highlighted 3 Press the Enter button to select this menu 4 Press the Up arrow or Down arrow buttons repeatedly until D...

Page 101: ...when there are printable files Print When you select Print Set Collating Amount is displayed to enable you to specify a number of copies After specifying the number of copies press Enter to print all...

Page 102: ...atic tray selection automatic tray switch Unit of Measure Inch L mm A Specifies units for custom paper size Traym Config where m is in range 1 to 5 similar arrangement for all trays Paper Size Tray Si...

Page 103: ...set in the printer driver Media Weight Auto Light Medium Light Medium Medium Heavy Heavy Ultra Heavy 1 Ultra Heavy 2 Ultra Heavy 3 Sets media weight for Traym A3 Nobi Paper A3 Nobi A3 Wide Tabloid Ex...

Page 104: ...Sht Edge Letter Long Edge L Executive Custom Com 9 Envelope Com 10 Envelope Monarch Envelope DL Envelope Landscape Postcard Double postcard C5 C4 Envelope Index Card Sets paper size for MP Tray X Dim...

Page 105: ...edia Type Plain Letterhead Transparenc y Labels Bond Recycled Card stock Rough Glossy Envelope User Type1 User Type2 User Type3 User Type4 User Type5 User Type 6 User Type 7 User Type 8 User Type 9 Us...

Page 106: ...switching uses this tray as the normal tray When Mismatchi ng If a paper size or type in a tray is not matched to that of the print data use paper from this tray instead of the specified tray Do Not...

Page 107: ...utomatically clear when a new print job is received Auto Continue ON OFF Sets whether the printer is automatically recovered when Memory Overflow or Tray Request occurs Manual Timeout OFF 30 sec 60 se...

Page 108: ...y jammed Error Report ON OFF ON prints an error report during the occurrence of an internal error This item is valid only for PS and PCLXL Print Position Adjust X Adjust 0 00 0 25 2 00 2 00 0 25 mm 0...

Page 109: ...ertically Paper Black Setting 0 1 2 2 1 Used for fine black adjustment for a significantly white horizontal dotted line a significantly faded image or other such problem that occurs in results printed...

Page 110: ...ntly faded image or other such a problem that occurs in results printed on transparencies Decrement setting when a white horizontal dotted line or a snowy image occurs in high coverage print portions...

Page 111: ...til Tray1 Config is highlighted 7 Press the Enter button to select this Item 8 Press the Up arrow or Down arrow buttons repeatedly until MediaType is highlighted 9 Press the Enter button to select thi...

Page 112: ...ighted 5 Press the Enter button to select this Item 6 Press the Up arrow or Down arrow buttons repeatedly until MP Tray Config is highlighted 7 Press the Enter button to select this Item 8 Press the U...

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