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Google Cloud Print Problems
Symptom
Check item
Solution
Reference
The printer cannot be registered
in Google Cloud Print.
-
Register again from the beginning.
Unable to print.
Is the printer
registered in Google
Cloud Print correctly?
Register the printer in Google Cloud Print correctly.
Is there any error in
the connection status
of the printer?
Open the Web page of the printer, and check the
connection by following the procedure below.
Select [Admin Setup] > [View Information] > [Network]
> [Google Cloud Print], and then check [XMPP Status] and
[HTTP Status]. If [Error (error code)] is displayed, refer to
"Error code is displayed" in this topic.
-
Do you use a
corporate internal
network?
Check that the XMPP (5222) port is opened.
For details on the network, contact your network
administrator.
-
Even after the printer was
deleted from Google Cloud Print,
the registration information
remains on the management
screen.
Did you delete the
registration
information with the
printer connected to a
network?
Delete the printer on the management screen of Google
Cloud Print.
Even after the printer was
deleted from Google Cloud Print,
the registration information
remains in the printer.
Did you delete the
printer on the
management screen
of Google Cloud Print?
Delete the registration information from the operator
panel of the printer.
An error code is displayed on the panel
If an error occurs, the error code (8-digit alphanumeric value) is displayed on the operator panel of the printer. Check the first three
digits, or last two digits of the error code, and then follow the procedure of the error code list.
Error code list
An "x" in the error code list means any alphanumeric characters.
Error
code
Solution
Reference
00000000 The printer is operating normally.
-
10axxx13 A connection error with the HTTP server (server authentication error).
Access the Web page (http://(IP address of the printer)) of the printer, and then
check the imported CA certificate. Alternatively, update the firmware.
10bxxx13
10cxxx13
10axxx16 A connection error with the proxy server (server authentication error).
Access the Web page (http://(IP address of the printer)) of the printer, and then
check the imported CA certificate. Alternatively, update the firmware.
10bxxx16
10cxxx16
103xxx83 A connection error with the XMPP server (server authentication error).
Access the Web page (http://(IP address of the printer)) of the printer, and then
check the imported CA certificate. Alternatively, update the firmware.
10bxxx83
103xxx86 A connection error with the proxy server (server authentication error).
Access the Web page (http://(IP address of the printer)) of the printer, and then
check the imported CA certificate. Alternatively, update the firmware.
10bxxx86
xxxxxx11 An error with the DNS server has occurred.
Check the DNS server setting of the printer.
xxxxxx12 Failed to connect to the HTTP server.
The connection cannot be established due to your network environment.
Check with your network administrator.
-
xxxxxx13 An HTTP server connection error.
-
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Summary of Contents for B412dn
Page 1: ...User s Manual B412dn B432dn B512dn ES4132dn ES5112dn 2015 03 45822052EE03 ...
Page 83: ...82 ...
Page 85: ...4 Change other settings if necessary and then click Print Printing starts 84 ...
Page 92: ...91 ...
Page 95: ...94 ...
Page 97: ...Printing starts 96 ...
Page 102: ...101 ...
Page 147: ...4 Change settings 146 ...
Page 150: ...149 ...
Page 157: ...4 Set options 5 Click Print 156 ...
Page 169: ...168 ...
Page 179: ...178 ...
Page 225: ...224 ...
Page 230: ...229 ...
Page 298: ...Advanced Boot Menu About Administrator Menu Items and Functions in the Printer BOOT MENU 297 ...
Page 300: ...PRINT SECURE JOB PRINT SECURE JOB STORED JOB 299 ...
Page 309: ...AirPrint AirPrint 308 ...
Page 312: ...ENABLING WIRED ENABLING WIRED 311 ...
Page 326: ...Memo You can check the details of recorded logs in Log details 325 ...
Page 331: ...330 ...
Page 368: ...367 ...
Page 371: ...The printer network card restarts 370 ...
Page 377: ...376 ...
Page 380: ...The printer restarts 14 When a setting completion message is displayed click OK 379 ...
Page 396: ...395 ...
Page 399: ...398 ...
Page 416: ...5 Close the top cover 415 ...
Page 423: ...422 ...
Page 431: ...430 ...
Page 441: ...440 ...
Page 457: ...5 Insert the other end of the LAN cable into the hub 6 Turn the printer on 456 ...
Page 497: ...2 Click Print Scan 3 Click 4 Click IP 5 Select Line Printer Daemon LPD for Protocol 496 ...
Page 502: ...For Your Safety Cautions related to safety General cautions 501 ...
Page 524: ...12 Click Submit The settings are saved to the printer and the network function restarts 523 ...
Page 527: ...12 Click Submit The settings are saved to the printer and the network function restarts 526 ...
Page 630: ... At the Letter paper A4 423mm Legal14 481mm 629 ...
Page 634: ...633 ...
Page 637: ......