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100 > B401/B411/B431

Generating a cleaning page

If the printed page shows signs of fading, streaking or erratic 

marks, the problem may be cleared by generating a drum 

cleaning page as follows.

B401/B411

1.

Press the 

Online

 button to take the printer 

OFF LINE

.

2.

Open the Manual Feed Tray and insert a sheet of Letter/A4 

plain paper between the paper guides. For loading paper, 

see page 52

.

 

3.

Press and hold down the 

Online

 button for at least seven 

seconds.

4.

The printer prints a cleaning page.

5.

Return the printer 

ONLINE

 by pressing the 

Online

 button.

6.

If subsequent printing appears faded or uneven, try 

replacing the toner cartridge.

Summary of Contents for B401

Page 1: ...1 B401 B411 B431 User s Guide 59104601 my okidata com B401 B411 B431 431dn...

Page 2: ...s have been made to make this document as accurate and helpful as possible we make no warranty of any kind expressed or implied as to the accuracy or completeness of the information contained herein T...

Page 3: ...Using the Configuration Tool 17 Menu functions 18 Printing menu settings 29 B431 Operator Panel 31 Panel Elements 31 Menu functions 33 Printing menu settings 44 Paper Recommendations 45 Paper and env...

Page 4: ...rlay image 87 Create and download the project 87 Test printing the overlay 88 Defining overlays 89 Printing with PostScript overlays 90 Creating PCL Overlays 91 Creating the overlay image 91 Create an...

Page 5: ...Feed jam or exit jam 119 Print quality problems 128 Paper feed problems 131 Software problems 133 Hardware problems 133 Options 135 Options order numbers 135 Installation procedure 135 Specifications...

Page 6: ...n if it is described as compatible and if it does work your product s performance and print quality may be degraded Specifications subject to change without notice All trademarks acknowledged Note A n...

Page 7: ...ts 20 lb US Bond 75 g m Emulations B401 B411 standard Printer Control Language PCL6 PCLXL Epson FX IBM ProPrinter B431 PostScript 3 standard Printer Control Language PCL6 PCLXL Epson FX IBM ProPrinter...

Page 8: ...e used as manual duplex Additionally the following optional features are available 64 and 256 MB RAM DIMM to extend the main memory of your printer and speed up the processing of large files only for...

Page 9: ...riate to the model you are using Abbreviations Used The following abbreviations are used in this manual ABBREVIATION MEANING Ctrl Control dpi dots per inch DIMM Dual In line Memory Module d duplex n n...

Page 10: ...401 B411 and B431 printers look similar from the outside Front View 1 Operator panel B431dn shown 2 Output Stacker 150 sheets face down 3 Output Stacker extension 4 Top cover release button 5 Multi Pu...

Page 11: ...n automatic power off function When a fixed period of time has passed after the printing operation has completed the printer power switch automatically returns to the OFF position and the power turns...

Page 12: ...r View 1 Power cable connection 2 Parallel interface connection 3 USB interface connection 4 LAN interface connection only for B401 B411dn and B431dn 5 Memory panel to upgrade your printer s memory RA...

Page 13: ...our printer It is useful to describe the Configuration Tool at this point as it provides the B401 B411 with the equivalent of the menu control panel on the B431 Note The Configuration Tool was install...

Page 14: ...401 B411 B431 B401 B411 Operator Panel The B401 B411 operator panel consists of 2 indicating LEDs an LCD 3 and an Online 4 button The LEDs indicate Ready 1 and Attention 2 Note For model B431 see page...

Page 15: ...receive data Attention LED red Indicator on this indicates a warning e g low toner Indicator off this indicates normal condition The meaning of the indicator LEDs when they flash x is summarized as f...

Page 16: ...processing when the printer is receiving and processing data Resuming data processing The secondary functions of the Online button are activated after turning the printer off line then pressing and h...

Page 17: ...B411 appears in the left column 4 Click the B401 B411 icon in the left panel then click the Device Setup tab 5 Click the Menu Setting button 6 Click USER MENU to pull down a list of the menu items Me...

Page 18: ...defaults These can be overridden by the settings in your printer driver or application For example if you have set the number of copies in the Configuration Tool to one this will be overridden if you...

Page 19: ...ed within the printer ITEM ACTION REMARKS PRINT MENU MAP EXECUTE NETWORK EXECUTE B401dn B411dn only DEMO1 EXECUTE PRINT FILE LIST EXECUTE PRINT PCL FONT EXECUTE PRINT PPR FONT EXECUTE PRINT FX FONT EX...

Page 20: ...print job related functions ITEM DEFAULT REMARKS COPIES 1 DUPLEX OFF DUPLEX LAST PAGE SKIP BLANK PAGE MANUAL OFF PAPER FEED TRAY1 AUTO TRAY SWITCH ON TRAY SEQUENCE DOWN MEDIA CHECK ENABLE RESOLUTION 6...

Page 21: ...PAPERSIZE LETTER TRAY1 MEDIATYPE PLAIN TRAY1 MEDIAWEIGHT MEDIUM TRAY2 PAPERSIZE LETTER When Tray2 is installed B411 only TRAY2 MEDIATYPE PLAIN When Tray2 is installed B411 only TRAY2 MEDIAWEIGHT MEDI...

Page 22: ...to work ITEM DEFAULT REMARKS POW SAVE TIME 1 MIN AUTO POWER OFF TIME 6 HOURS 230V Model only PERSONALITY AUTO EMULATION CLRABLE WARNING ONLINE AUTO CONTINUE ON MANUAL TIMEOUT 60 SEC TIMEOUT INJOB 40...

Page 23: ...mulation ITEM DEFAULT REMARKS FONT SOURCE RESIDENT FONT NO 0 FONT PITCH 10 00 CPI SYMBOL SET PC 8 A4 PRINT WIDTH 78 COLUMN WHITE PAGE SKIP OFF CR FUNCTION CR LF FUNCTION LF PRINT MARGIN NORMAL PEN WID...

Page 24: ...S CHARACTER PITCH 10 CPI FONT CONDENSE 12CPI TO 20CPI CHARACTER SET SET 2 SYMBOL SET IBM 437 LETTER O STYLE DISABLE ZERO CHARACTER NORMAL LINE PITCH 6 LPI WHITE PAGE SKIP OFF CR FUNCTION CR LF FUNCTIO...

Page 25: ...n ITEM DEFAULT REMARKS CHARACTER PITCH 10 CPI CHARACTER SET SET 2 SYMBOL SET IBM 437 LETTER O STYLE DISABLE ZERO CHARACTER NORMAL LINE PITCH 6 LPI WHITE PAGE SKIP OFF CR FUNCTION CR LINE LENGTH 80 COL...

Page 26: ...face USB menu B401 B411 Configuration Tool This menu controls the operation of the printer s USB data interface ITEM DEFAULT REMARKS PARALLEL ENABLE BI DIRECTION ENABLE ECP ENABLE ACK WIDTH NARROW ACK...

Page 27: ...ork model ITEM DEFAULT REMARKS TCP IP ENABLE IP VERSION IPv4 NETBEUI DISABLE NETBIOS OVER TCP ENABLE NETWARE ENABLE ETHERTALK ENABLE FRAMETYPE AUTO IP ADDRESS SET AUTO IP ADDRESS xxx xxx xxx xxx SUBNE...

Page 28: ...seful if you do not have a full set of replacement consumables to hand and you need to know how soon you will need them ITEM DEFAULT REMARKS MENU RESET EXECUTE SAVE MENU EXECUTE RESTORE MENU EXECUTE D...

Page 29: ...he menu settings and a demo print page See Online button on page 16 Using the Configuration Tool 1 Select Start All Programs Okidata Configuration Tool and select the Configuration Tool 2 Click the B4...

Page 30: ...indicators 7 8 Panel Elements 1 Liquid crystal display LCD panel Two rows of up to 16 alphanumeric digits displaying print status menu items in menu mode and error messages 2 Menu Scroll Buttons Press...

Page 31: ...ONLINE when in the MENU mode 6 Cancel button When printing press to cancel a print job Press to exit the MENU mode and go ONLINE when in the MENU mode 7 Ready indicator green ON indicates ready to re...

Page 32: ...erridden by the settings in your printer driver or application For example if you have set the number of copies in the printer menu settings to one this will be overridden if you select three copies o...

Page 33: ...s down the printer ITEM ACTION REMARKS PRINT MENU MAP EXECUTE NETWORK EXECUTE B431dn only PRINT FILE LIST EXECUTE PRINT PCL FONT EXECUTE PRINT PSE FONT EXECUTE PRINT PPR FONT EXECUTE PRINT FX FONT EXE...

Page 34: ...ated functions ITEM DEFAULT REMARKS COPIES 1 DUPLEX OFF DUPLEX LAST PAGE SKIP BLANK PAGE PAPER FEED TRAY1 AUTO TRAY SWITCH ON TRAY SEQUENCE DOWN MP TRAY USAGE DO NOT USE MEDIA CHECK ENABLE RESOLUTION...

Page 35: ...AY1 PAPERSIZE LETTER TRAY1 MEDIATYPE PLAIN TRAY1MEDIAWEIGHT MEDIUM TRAY2 PAPERSIZE LETTER When tray 2 is installed TRAY2 MEDIATYPE PLAIN When tray 2 is installed TRAY2MEDIAWEIGHT MEDIUM When tray 2 is...

Page 36: ...E 1 MIN AUTO POWER OFF TIME 6 HOURS 230V Model only PERSONALITY AUTO EMULATION PARA PS PROTOCOL ASCII USB PS PROTOCOL RAW NET PS PROTOCOL RAW B431dn only CLRABLE WARNING ONLINE AUTO CONTINUE OFF MANUA...

Page 37: ...PCL emulation ITEM DEFAULT REMARKS FONT SOURCE RESIDENT FONT NO I0 FONT PITCH 10 00 CPI SYMBOL SET PC 8 A4 PRINT WIDTH 78 COLUMN WHITE PAGE SKIP OFF CR FUNCTION CR LF FUNCTION LF PRINT MARGIN NORMAL P...

Page 38: ...ACTER PITCH 10 CPI FONT CONDENSE 12CPI TO 20CPI CHARACTER SET SET 2 SYMBOL SET IBM 437 LETTER O STYLE DISABLE ZERO CHARACTER NORMAL LINE PITCH 6 LPI WHITE PAGE SKIP OFF CR FUNCTION CR LF FUNCTION LF L...

Page 39: ...DEFAULT REMARKS CHARACTER PITCH 10 CPI CHARACTER SET SET 2 SYMBOL SET IBM 437 LETTER O STYLE DISABLE ZERO CHARACTER NORMAL LINE PITCH 6 LPI WHITE PAGE SKIP OFF CR FUNCTION CR LINE LENGTH 80 COLUMN FO...

Page 40: ...nter Menu This menu controls the operation of the printer s USB data interface ITEM DEFAULT REMARKS PARALLEL ENABLE BI DIRECTION ENABLE ECP ENABLE ACK WIDTH NARROW ACK BUSY TIMING ACK IN BUSY I PRIME...

Page 41: ...M DEFAULT REMARKS TCP IP ENABLE IP VERSION IP v4 NETBEUI DISABLE NETBIOS OVER TCP ENABLE NETWARE ENABLE ETHERTALK ENABLE FRAMETYPE AUTO IP ADDRESS SET AUTO IP ADDRESS xxx xxx xxx xxx SUBNET MASK xxx x...

Page 42: ...ious printer maintenance functions ITEM DEFAULT REMARKS MENU RESET EXECUTE SAVE MENU EXECUTE RESTORE MENU EXECUTE Displayed in Menu when Menu settings have been stored POWER SAVE ENABLE AUTO POWER OFF...

Page 43: ...NFORMATION MENU is available then press the OK button 2 Press the or button until the display prompts you to print the menu map 3 Press the OK button to print the menu map 4 Press the Cancel or Online...

Page 44: ...ffield smoothness rating of 250 or less If in doubt please ask your paper supplier Use paper and envelopes that are designed for use in laser type printers The use of heavily laid or textured paper wi...

Page 45: ...nd 392 F 200 C for 0 1 sec Do not use media designed for use in color laser printers and photocopiers Labels should cover entire carrier sheet Carrier sheet or adhesive must not be exposed to any part...

Page 46: ...ay 2 Paper sizes 5 8 x 8 3 inches 148 x 210 mm to 8 5 inches x 14 inches 216 x 356 mm Paper weight 16 32 lb US Bond 60 120 g m Note If you are topping up the paper in a paper tray it is recommended th...

Page 47: ...47 B401 B411 B431 1 Remove the paper tray from the printer...

Page 48: ...2 For loading A4 or Legal size paper push the lever 2 in the arrow direction and extend the paper tray using the rear paper support Note Load letterhead paper face down and top edge towards the front...

Page 49: ...31 3 Adjust the side paper guides It is important to adjust the paper guides correctly to ensure that the paper is not skewed in the print process Paper jams may occur if this operation is not carried...

Page 50: ...50 B401 B411 B431 4 Place paper in the tray keeping the level of the paper in the tray below the paper full guide arrowheads shown on the paper guides 1...

Page 51: ...d Multi Purpose Tray or the Manual Feed Tray provided that these trays are set up for identical media Also configure the media size and media weight for the respective trays in the operator panel or C...

Page 52: ...52 B401 B411 B431 Multi purpose tray B431 1 Open the rear exit path see page 59...

Page 53: ...53 B401 B411 B431 2 Pull down the Multi Purpose Tray 1 slide out the paper support 2 and flip open the support extension...

Page 54: ...that the paper is loaded below the arrow level 5 to avoid paper jam For single sided printing on headed paper load the paper with the pre printed side up and top edge into the printer Note Do not exc...

Page 55: ...r a nearly straight path through the machine avoiding paper jams and damage to the paper 4 If required set the media size and orientation in the media menu using the control panel then issue the print...

Page 56: ...56 B401 B411 B431 Manual feed tray B401 B411 1 Open the rear exit path see page 59...

Page 57: ...paper with the pre printed side up and the top edge into the printer For two sided duplex printing on headed paper load the paper with the pre printed side down and top edge away from the printer Enve...

Page 58: ...han 28 lb US Bond 105 g m Capacity 150 sheets 20 lb US Bond 75 g m CAUTION Damage to the printer may occur if the incorrect paper setting is used when printing on a different media Note You can also s...

Page 59: ...ond 105 120 g m Capacity 100 sheets 20 lb US Bond 75 g m Pages are printed face up in reverse order Important Make sure the rear cover is closed Important For face up printing make sure the rear cover...

Page 60: ...rear exit Setting the Paper feed size and media The process used to fuse fix the printed image to the paper involves a mixture of pressure and heat Too much heat will cause lightweight paper to creas...

Page 61: ...d select the Configuration Tool 2 Click the B401 B411 icon in the left panel 3 Click the Device Settings tab 4 Click the Menu Setting button 5 Click USER MENU 6 Click MEDIA MENU 7 Make your changes in...

Page 62: ...Cancel or Online or the Back button repeatedly to exit the MENU mode Note If the settings in the printer differ from those selected on your computer the printer will not print and the LCD will displa...

Page 63: ...ight Set media type and weight as follows 1 Press the Menu or button until MEDIA MENU is displayed then press the OK button 2 Press the or button until MEDIA TYPE or MEDIA WEIGHT for the required tray...

Page 64: ...64 B401 B411 B431 4 Press the Cancel or Online or the Back button repeatedly to exit the MENU mode 5 Select the correct paper settings in the printer driver before printing the file...

Page 65: ...numbers depend on the order of connecting or turning on each printer 3 LAN For network cable connection This port is standard on the B401dn B411dn and B431dn If you are connecting your printer directl...

Page 66: ...are all contained on the CD ROM supplied with your printer See the Setup Guide for information on installing the drivers and utilities for your printer Please refer to the readme file on this CD for...

Page 67: ...in the operator panel and Configuration Tool menus Printing preferences in Windows applications When you choose to print your document from a Windows application program a Print dialogue box appears T...

Page 68: ...printer 2 You can choose the source of the paper to feed which may be Tray 1 the standard paper tray Manual Feed Tray B401 B411 Tray 2 B411 B431 only if you have the optional second paper tray install...

Page 69: ...plex printing 5 If you have changed some printing preferences before and saved them as a set you can recall them to avoid havin The High Quality setting prints at 600 x 2400 dpi or 600 x 1200 dpi for...

Page 70: ...ers guidelines on how to carry out manual duplex printing 8 In Raster bitmap mode processing of the page image is done in the computer leaving little processing for the printer to do although the file...

Page 71: ...dithering texture by setting the size of dots used in the halftone screen 3 Set this control to print greyscale effects in black without dithering Select the check box to disable greyscale printing or...

Page 72: ...egrees 2 Print on both sides duplex printing can be set to long edge or shirt edge of the document 3 Printed page order can be set s front to back or back to front of the document 4 Set the number of...

Page 73: ...further document options as follows 1 Select the required printed paper size 2 You can substitute another font for TrueType Font 3 You can set other document options as required including PostScript...

Page 74: ...B411 B431 Paper Quality tab You can set the paper source or leave it as automatic selection and by using the Advanced button you have access to the same set of options as described above for the Layo...

Page 75: ...ng prints at 600 x 2400 dpi or 600 x 1200 dpi for B401 B411 and 1200 x 1200 dpi for B431 and is the best option for printing vector objects such as graphics and text The Normal setting prints at 600 x...

Page 76: ...paper tray during such a long print run 4 Your printed pages can be scaled to fit larger or smaller stationery 5 Using the Advanced button gives you access to the facility to set mirror image printin...

Page 77: ...for items which can be set from within application programs Changes you make here however will become the new default settings for all Windows applications 3 This button prints a test page to ensure...

Page 78: ...been spooled If your application program needs a lot of time for further computation in the middle of printing causing the print job to pause for more than a short period the printer could prematurel...

Page 79: ...aximize printer efficiency When this option is disabled the spooler chooses documents based only on their priority settings 7 Specifies that the spooler should not delete documents after they are comp...

Page 80: ...des are installed on your printer See the chapter entitled Installing options PS emulation The main tabs are the General Tab Advanced Tab and Device Settings Tab The General and Advanced tabs are the...

Page 81: ...s 2 You can make a variety of font settings depending on your application 3 You can set which optional upgrades are installed on your printer See the chapter entitled Installing options Printer settin...

Page 82: ...printer s built in duplex unit to automatically print on both sides of a sheet of paper To carry out Manual Duplex Printing you must pass paper through the printer twice Auto Duplexing Models B401 B41...

Page 83: ...ng Model B431 Use Tray 1 optional Tray 2 Multi purpose tray up to 100 sheets 20 lb US Bond 75 g m Usable paper sizes letter Executive Legal 13 Legal 14 Statement 5 5 x 8 5 A4 A5 B5 A6 Custom width 3 5...

Page 84: ...84 B401 B411 B431 4 If you require further information click the duplex help button 5 Click the Print button...

Page 85: ...s is only an average actual results may vary The first toner cartridge installed in a new printer has to fill the image drum reservoir and saturate the developing roller with toner The toner cartridge...

Page 86: ...any regulations recommendations etc which may be in force concerning waste recycling If you do spill any toner powder lightly brush it off If this is not enough use a cool damp cloth to remove any res...

Page 87: ...opening the top cover 2 Press the top cover release button and open the printer s top cover fully WARNING If the printer has been powered on the fuser may be hot This area is clearly labelled Do not...

Page 88: ...to close the cartridge then remove the used toner cartridge 2 4 Clean the top of the ID unit 3 with a clean lint free cloth 5 Put the cartridge down gently onto a piece of paper to prevent toner from...

Page 89: ...e toner evenly inside the cartridge 8 Remove the wrapping material and peel off the adhesive tape from the underside of the cartridge 9 Holding the cartridge by its top center with the colored lever t...

Page 90: ...0 B401 B411 B431 10 Insert the left end of the cartridge into the image drum unit Align it against the pins 1 on the drum unit Then lower the right end of the cartridge down into the image drum unit 2...

Page 91: ...11 Pressing gently down on the cartridge to ensure that it is firmly seated push the colored lever 1 towards the rear of the printer This will lock the cartridge into place and release toner into the...

Page 92: ...92 B401 B411 B431 12 Gently wipe the LED array surface with a soft tissue 13 Lower the top cover and press it down to latch it closed...

Page 93: ...drum reaches 90 of its life a REPLACE IMAGE DRUM message is displayed in the operator panel LCD Change the image drum when the print becomes faint or begins to deteriorate Replacing the image drum WAR...

Page 94: ...94 B401 B411 B431 1 Press the cover release and open the printer s top cover fully WARNING If the printer has been powered on the fuser may be hot This area is clearly labelled Do not touch...

Page 95: ...ging the green drum surface CAUTION The green image drum surface at the base of the ID unit is very delicate and light sensitive Do not touch it and do not expose it to normal room light for more than...

Page 96: ...Place the cartridge on a piece of paper to avoid marking your furniture 6 Take the new image drum cartridge out of its packaging and place it on the piece of paper where the old cartridge was placed...

Page 97: ...97 B401 B411 B431 8 Push the colored release lever 1 away from you to lock the toner cartridge onto the new image drum unit and release toner into it...

Page 98: ...98 B401 B411 B431 9 Holding the complete assembly by its top center lower it into place in the printer locating the pegs 1 at each end into their slots in the sides of the printer cavity 2...

Page 99: ...99 B401 B411 B431 10 Gently wipe the LED array surface with a soft tissue 11 Lower the top cover and press it down to latch it closed...

Page 100: ...line button to take the printer OFF LINE 2 Open the Manual Feed Tray and insert a sheet of Letter A4 plain paper between the paper guides For loading paper see page 52 3 Press and hold down the Online...

Page 101: ...101 B401 B411 B431 B431 1 Pull down the Multi Purpose Tray 1 slide out the paper support 2 and flip open the support extension 3...

Page 102: ...Insert a sheet of Letter A4 plain paper between the paper guides and push the colored set button to engage the tray 4 Press the Menu or button repeatedly until MAINTENANCE MENU is displayed then pres...

Page 103: ...tton 7 The printer prints a cleaning page 8 Press Cancel or Online or the Back button repeatedly to exit the Menu mode The printer should now be ON LINE 9 If subsequent printing appears faded or uneve...

Page 104: ...ertical areas or light printing down a page 1 Switch off the printer and allow the fuser to cool for about 10 minutes before opening the top cover 2 Press the top cover release button and open the pri...

Page 105: ...105 B401 B411 B431 3 Wipe the LED array gently with a soft tissue 4 Lower the top cover and press it down to latch it closed...

Page 106: ...all pages on alternate pages or just the pages that you specify Creating PostScript overlays Three steps are required to create an overlay 1 Create the form data using your own application software an...

Page 107: ...e Form from the drop down list 4 7 Click OK to close the Document Properties window 8 Click OK again to close the Print dialogue 9 When prompted for a print file name enter a meaningful name with the...

Page 108: ...you want to modify it 10 Choose Projects Send Project Files to Printer to download the project to the printer If you have a hard disk in the printer SDM will automatically download files to it If not...

Page 109: ...tly as it appeared in the Storage Device Manager project window Remember that this name is case sensitive If you forgot to note the overlay names when you created them you can find them using Storage...

Page 110: ...and choose any options you will require ensuring that the target printer is your PostScript printer driver in which the overlays have been defined 3 Click the Properties button to open the Printing Pr...

Page 111: ...tures such as two sided printing or multiple copies These are not appropriate to macros they apply only to your final documents Creating the overlay image 1 Use your preferred application perhaps a gr...

Page 112: ...ndows techniques Shift or Ctrl keys to select multiple files simultaneously if you need to 6 Click Open to add these files to the current project You can also drag and drop files from Windows Explorer...

Page 113: ...d Printers and Faxes in Windows XP window via the Start menu or the Windows Control Panel 2 Right click on the Relevant PostScript printer icon and choose Printing Preferences from the pop up menu 3 O...

Page 114: ...e printing preferences window Your new overlays are now ready and available to be used for any future documents you wish Printing with PCL overlays Once you have defined your overlays you are ready to...

Page 115: ...ck the Test Print button 6 If you want to use another overlay with this document in this example it is the Continuation Page overlay click this overlay 4 in the list of defined overlays and then click...

Page 116: ...ns in this guide on use of print media and you keep the media in good condition prior to use your printer should give years of reliable service However paper jams occasionally do occur and this sectio...

Page 117: ...message indicates a paper jam and identifies the tray to check 2 FEED JAM paper has entered the printer but failed to reach the exit A typical message indicates a paper jam and advises you to open the...

Page 118: ...ny crumpled or folded paper remove any paper from the underside of the printer 2 Replace the paper tray After successful removal of any damaged or misfed paper the printer should continue printing Fee...

Page 119: ...e fuser area will be hot This area is clearly marked Do not touch it CAUTION Never expose the image drum unit to light for more than 5 minutes Never expose the image drum unit to direct sunlight Alway...

Page 120: ...drum complete with the toner cartridge Be careful not to touch or scratch the green drum surface 4 Put the assembly down gently onto a piece of paper to prevent toner from marking your furniture and t...

Page 121: ...121 B401 B411 B431 5 Remove any jammed sheets from the paper path...

Page 122: ...122 B401 B411 B431 6 Remove the Duplex unit and check for any paper in this area...

Page 123: ...123 B401 B411 B431 7 Remove any paper and replace the duplex unit...

Page 124: ...ensuring that the pegs 1 correctly locate into the slots on each side of the printer 2 9 Lower the top cover but do not press down to latch it closed yet This will protect the drum from excessive exp...

Page 125: ...431 10 Lift the rear cover latch 1 open the rear cover and check for paper in the rear path Pull out any paper found in this area If you are not using the rear cover close it once the paper is removed...

Page 126: ...11 B431 11 B401 B411 Open the Manual Feed Tray and remove any paper that you find B431 Open the Multi Purpose Tray and remove any paper that you find 12 Close the tray 13 Press down to latch the top c...

Page 127: ...when the exit roller begins rotating after a few seconds after switching on However if the jammed paper cannot be removed contact a service representative SYMPTOM PROBLEM SOLUTION Blank sheets printed...

Page 128: ...t Replace toner cartridge Check drum and replace the drum if necessary Contact service LED array is dirty Clean LED array Vertical black lines Hardware problem Contact service Fuzzy print LED array is...

Page 129: ...ng on wrong side of paper Turn paper over in tray Note arrow on paper package Install paper print side down in tray Moisture in paper Improper storage Avoid storing paper in areas of excessive tempera...

Page 130: ...er guides Only one sheet of paper is loaded in the Paper tray or Manual Feed Multi Purpose tray Load several sheets of paper Sheets of paper is added to the existing paper stock in the Paper tray or M...

Page 131: ...Select the correct paper source from the Source drop down menu The printer menu setting is incorrect Set the size of the paper in the Setup Menu of the printer Printing does not resume after removing...

Page 132: ...depending on the selected fonts and how they are transferred to the printer For maximum speed use text in your document and use a printer resident font Size of top margin increases with each page prin...

Page 133: ...ys error message when computer is rebooted Booting the computer while the printer is on can cause a communications error Turn printer off before rebooting computer Odors Gases are given off by forms o...

Page 134: ...speed up the processing of large files Second paper tray to increase your printer s paper handling capacity by 530 sheets 75g m Options order numbers Installation procedure To install any of the above...

Page 135: ...for Letter 29 ppm for A4 B411 35 ppm for Letter 33 ppm for A4 B431 40 ppm for Letter 38 ppm for A4 B431dn 47 ppm for Letter 45 3 ppm for A4 Resolution B401 B411 2400 x 600 dots per inch B431 1200 x 12...

Page 136: ...B411 B431 2 000 pages Replacement ISO IEC19752 B401 1 500 pages B411 4 000 pages B431 up to 10 000 pages Image drum life B401 Simplex printing 25 000 pages 3 pages per job B411 B431 Simplex printing...

Page 137: ...B431 Multi Purpose Tray 50 sheets B401 and B411 Manual Feed Tray Single sheet Paper output Face up face down depending on paper size type and thickness Power consumption At 22 C Typical B401 B411 510...

Page 138: ...431 Environmental conditions Operation 50 to 89 F 10 32 C 20 80 RH Storage 50 to 109 F 10 43 C 10 90 RH When the printer is stored it should be in its original packaging with no moisture formation ITE...

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