How Long Does Coverage Last?
This limited Warranty continues for one (1) year from the date
of purchase or delivery of the Product, whichever is later (the “Warranty Period”). However, if you
purchase the Product from within the EU, the Warranty Period shall be two (2) years.
What Will Oculus Do If There’s a Problem With The Product?
If your Product is defective or
malfunctioning, we will either repair or replace that Product, or update software or services, so
that the Product performs substantially according to the Warranted Functionality. The approach
taken to resolve any issues will be at our sole choice. If we determine that a product should be
replaced, the replacement may be a new or remanufactured Product. If we determine, in our sole
discretion, that none of the listed means are reasonable to correct for a defect or malfunction, then
we may refund to you the price you paid to purchase the Product.
How Can You Get Service?
First, tell us about the issue. If you have a problem with your Product,
please visit us at
www.oculus.com/support
to get helpful service and contact information, and to
submit a claim form to obtain warranty service.
If it is necessary for you to send your Product in for service, we will provide you with a pre-
addressed shipping label, and you will have to send the Product in with your proof of purchase
using that shipping label.
You may be required to pay the cost of shipping the Product to us, and by sending the Product,
you agree to transfer ownership of that Product to Oculus. When we receive the product, we
will determine if there is a defect or malfunction covered by this Warranty. If we find a defect or
malfunction covered by this Warranty, we will repair or replace the Product to provide the Warranted
Functionality, and we will send the repaired Product or a replacement Product, if any, to you at our
cost. We may not return the original Product to you. We cannot guarantee that we will be able to
repair the Product without risk to or loss of programs or data, and any replacement Product will not
contain any of your data that was stored on the original Product. Any repaired or replaced Product
will continue to be covered by this Warranty for the remainder of the original Warranty Period or
ninety (90) days following your receipt of the replacement or repaired Product, whichever is greater.
If you send us a Product without a valid proof of purchase, then we will return the Product to you
at your cost, subject to prepayment, or, if such costs are not prepaid, we will keep the Product for
thirty (30) days for your pick-up before it is disposed of.
What Does This Warranty Not Cover?
This Warranty is limited and not applicable to: (i) normal
wear and tear; (ii) damage caused by misuse, accident (e.g., accidental physical impact, exposure
to liquid, food or other contaminants, etc.), neglect, abuse, alteration, improper or unauthorized
repair or modification, tampering, or use with unsuitable equipment, devices, software, services or
other unauthorized third-party item(s); (iii) use not in accordance with the Product documentation;
(iv) commercial use; (v) use in connection with a trade, business or profession; (vi) used or resold
products; (vii) Products purchased from sources other than Oculus or an Oculus authorized retailer
(including non-authorized online auctions), (viii) non-Oculus Products, (ix) use of the Product
in violation of any laws, regulations or ordinances in effect where the Product is used; or (x)
features or performance parameters pertaining to any software or services beyond the Warranted
Functionality of the Product.
This Warranty does not include any specific guarantees that the product will be error-free, or
regarding uptime or continued availability, data security features of software or online accounts,
or that any software, firmware or online sites will function uninterrupted or error-free. This limited
warranty is void if a Product is returned with removed, damaged or tampered labels or any alterations
(including the unauthorized removal of any component or external cover).
This Warranty does not cover data loss; it is your responsibility to back up your data, electronically
or physically, on a regular basis if you wish to retain your data. Any damages or costs related to
data recovery, removal, and installation are not recoverable under this Warranty.
In this Warranty, Oculus does not extend any implied or statutory warranties, conditions or
representations regarding the Product or any connected software or online services.
