Remote Service (ORS) (optional)
Remote Service
Introduction
NOTE
Remote Service requires a license. Remote Service also requires a permission to an printer
dealer site outside the customer domain, either via a proxy server or via IP white list. Contact
your local IT specialist to give you the permission.
Remote Service is an application that runs on a printer. Remote Service requires a working
Internet connection to establish a secure connection between the customer's site and printer
dealer. In case a proxy server is present, Remote Service must be configured correctly.
Remote Service has the following functionality:
Functionality
Description
Remote Assistance
With this function, the printer dealer can take over the control pan-
el of the printer remotely to assist in case of a problem for exam-
ple.
Remote Diagnostics
When a customer contacts the printer dealer in the event of a
problem, the printer dealer can automatically retrieve service-rela-
ted data from the printer for analysis and troubleshooting. With
these data, the printer dealer can quickly identify the source of the
problem and possibly solve the problem by telephone.
Remote Meter Reading
This function counter information needed for billing can be auto-
matically sent to the printer dealer on a regular basis. Then the
customer does not need to collect the meter readings manually
and send these to the printer dealer. The customer can always
check the sent data and approve the meter readings.
Remote Software Upgrade
With this function, the customer can update the printer with the
latest software. The software is only retrieved from the printer
dealer when the customer wants this.
From release 3.2 onwards, the jobs on the system are not deleted
after you upgraded the software.
Using Remote Service
• In the Settings Editor, all settings for the customer's proxy server must be set correctly
([Configuration] -> [Connectivity] -> [Proxy server]).
• Via the control panel, the remote connection must be enabled ([System] -> [Setup] ->[System
configuration] -> [Remote connection] -> [Remote connection enabled] -> [Yes]).
• Via the control panel, you can test the remote connection ([System] -> [Setup] ->[System
configuration] -> [Remote connection] -> [Test Remote connection]).
The test can take up to 30 seconds. When the connection is not OK, a message indicates the
reason for the failure.
• The dashboard of the control panel displays a red icon (see figure) when the printer becomes
disconnected from the Internet. Make sure the connection is online; otherwise, the printer
dealer cannot retrieve data from your printer.
Remote Service (ORS) (optional)
264
Chapter 12 - Maintain the print system
Océ VarioPrint 6000 line
Summary of Contents for VarioPrint 6180
Page 1: ...User guide Océ VarioPrint 6000 line VarioPrint 6180 6220 6270 6330 ...
Page 8: ...Contents 8 Océ VarioPrint 6000 line ...
Page 9: ...Chapter 1 Introduction ...
Page 15: ...Chapter 2 Explore the print system ...
Page 31: ...Chapter 3 Explore the ease of operation ...
Page 43: ...Chapter 4 Start the print system ...
Page 49: ...Chapter 5 Prepare the print system ...
Page 81: ...Chapter 6 Prepare the print jobs ...
Page 89: ...Chapter 7 Plan the workload remotely ...
Page 93: ...Chapter 8 Plan the jobs ...
Page 129: ...Chapter 9 Carry out print jobs ...
Page 193: ...Chapter 10 Keep the system printing ...
Page 202: ...The operator attention light 202 Chapter 10 Keep the system printing Océ VarioPrint 6000 line ...
Page 203: ...Chapter 11 Media handling ...
Page 245: ...Chapter 12 Maintain the print system ...
Page 275: ...Chapter 13 PRISMAlytics Dashboard ...
Page 277: ...Chapter 14 Troubleshooting ...
Page 287: ...Chapter 15 Specifications ...
Page 305: ......