B
B-9
Troubleshooting
Cannot connect to Océ 760C with Fiery utilities
If users cannot connect to the Océ 760C, check the following:
• Océ 760C Setup—the appropriate network protocol must be enabled, with the
correct parameters (for example, for TCP/IP, the IP address), and you must publish
either the Print queue or Hold queue.
You can check these settings quickly by printing a Configuration page.
• On the client workstation—the appropriate network protocol(s) must be loaded,
and your Windows directory should contain a configured Efinl.ini file.
Cannot connect to the Océ 760C with Command WorkStation
If there is a problem connecting to the Océ 760C, an error message is displayed.
The problem can occur when:
• The Océ 760C is first turned on
• The Océ 760C restarts
• You have changed settings affecting the server address and have not reconfigured the
connection to the server
If you see this problem, try the following solutions, in this order:
• A remote workstation running Fiery utilities or Fiery WebTools may be interfering
by obtaining status information. If possible, close the remote application, and try to
connect again.
• Restart the Command WorkStation software and try to connect again.
• Check the configuration of the connection and modify it, if necessary, or delete the
Efinl.ini file and start over with the process of configuring the connection as
described in the
User Software Installation Guide
For Windows9x/Me, the Efinl.ini file is located in \WINDOWS.
For Windows NT 4.0/2000/XP, the Efinl.ini file is located in \WINNT.
• Restart the Océ 760C.
For information on other error conditions, see the
.