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NVIDIA RTX Blade Server

DU-09554-001 _v02 | 19

Chapter 3.

CUSTOMER SUPPORT FOR THE NVIDIA RTX

BLADE SERVER

There are several options for contacting NVIDIA Customer Support for assistance

reporting, troubleshooting, or diagnosing problems with your RTX Blade Server.

NVIDIA Enterprise Support Portal

The best way to file an incident is to log on to

NVIDIA Enterprise Services (https://nvid.nvidia.com/dashboard/)

NVIDIA Enterprise Support Email

[email protected]

NVIDIA Enterprise Support - Local Language Phone Numbers

Visit

NVIDIA Enterprise Support (http://www.nvidia.com/en-us/support/enterprise/)

Our support team can help collect appropriate information about your issue and involve
internal resources as needed.

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Summary of Contents for RTX BLADE SERVER

Page 1: ...NVIDIA RTX BLADE SERVER DU 09554 001 _v02 September 2019 Installation Guide ...

Page 2: ...ing the Cage Nuts 14 2 4 4 Mounting the RTX Blade Server 15 2 5 Connecting the Cables 18 Chapter 3 Customer Support for the NVIDIA RTX Blade Server 19 Chapter 4 Safety 20 4 1 Safety Warnings and Cautions 20 4 2 Intended Application Uses 21 4 3 Site Selection 21 4 4 Equipment Handling Practices 22 4 5 Electrical Precautions 22 4 6 System Access Warnings 23 4 7 Rack Mount Warnings 23 4 8 Electrostat...

Page 3: ... 40 NVIDIA Turing GPUs in an 8U form factor The blade enclosure system provides all the power cooling and I O infrastructure needed to support a modular server design for graphical edge cloud applications like gaming and AR VR Power and 10Gb Ethernet is delivered through a common backplane that connects the nodes to a 40Gb network module The enclosure supports 10 PSUs with 2200W platinum ratings f...

Page 4: ...Aggregate 1Gb management port from each node to 2x 1Gb uplinks Network Modules Aggregate 2x 10Gb from each node to 4x 40Gb uplinks Per Node Specifications Component Qty Description CPU 1 Intel Core i9 based CPU GPU See description NVIDIA RTX GPU 2x 150W Single Width GPU NVIDIA CUDA Cores 3 584 Memory 16 GB GDDR6 Network 1 Dual 10 Gb NIC Storage OS Drive 1 500 GB M 2 SSD System Memory 2 16 GB DDR4 ...

Page 5: ...TX Blade Server DU 09554 001 _v02 3 Power Feature Specification Comment System Input 200 240 V ac 10 kW max The RTX Blade Server contains ten load balancing power supplies with 5 5 redundancy Per Power Supply 2200 W 200 240 6 A 50 60 Hz Per Node 450 W Per GPU 150 W TDP ...

Page 6: ...s installed The rack must accommodate a 300 lb 8U rack mount system chassis dimensions 17 6 447 mm W x 31 3 795 mm D x 13 82 351 mm H The rail assemblies shipped with the server fit into a standard 19 rack between 29 inches and 36 5 inches deep 73 66 cm to 92 71 cm The rack can have either square or round mounting holes Leave enough clearance in front of the rack 36 91 4 cm to enable you to instal...

Page 7: ...flow to and around the server If needed use a cable management harness to provide for airflow to the back of the system Examples of poor rack installations The following two images show examples of a server that blocks the ports of the PDU and an example of PDU cables that interfere with the serviceability of the RTX Blade Server Examples of ideal rack installations The following two images show e...

Page 8: ... the chassis Minimize any restrictions on air flow around the chassis Connections Power The RTX Blade Server is powered through ten 1200W power supply units each rated at 200 240VAC 8A 50 60 Hz Total system power requirement 7500W C19 C20 cables provided for each power supply to connect to a compatible PDU IMPORTANT Do not use the provided cables with any other product or for any other purpose Swi...

Page 9: ...ich should provide an IP address and assign a DNS configuration to the RTX Blade Server If DHCP is not available then you will need to set up a static IP for each Ethernet port NVIDIA recommends that customers follow best security practices for BMC management IPMI port These include but are not limited to such measures as Restricting the RTX Blade Server IPMI port to an isolated dedicated manageme...

Page 10: ...a com NVIDIA RTX Blade Server DU 09554 001 _v02 8 3 Cut through the tape and open the cardboard box flaps 4 Remove the wooden frames that support the box 5 Remove the cardboard box by pulling it straight up until it clears the system ...

Page 11: ... 9 Be careful not to cause the ship kit to fall off as you are lifting the box 6 Remove the accessory and rail kit boxes 7 Preserve and retain packaging 8 Be sure to inspect each piece of equipment shipped in the packing box If anything is missing or damaged contact your supplier ...

Page 12: ...autions to ensure that the system remains stable The following guidelines are provided to ensure your safety The RTX Blade Server should be mounted at the bottom of the rack if it is the only unit in the rack When mounting the RTX Blade Server in a partially filled rack load the rack from the bottom to the top with the heaviest component at the bottom of the rack If the rack is provided with stabi...

Page 13: ...ck Holes can be square or round 4 Thread for securing the captive screw in the RTX Blade Server chassis to rack assuming installed in a Type A rack 5 Bottom lip to support the RTX Blade Server Use a Phillips screwdriver to assist in mounting the rails to the rack Follow any designations on the slide rail to determine front back and left side right side positioning against the rack 1 Align the bott...

Page 14: ...post of the rack and secure the rail to the post Make sure that rail is level and the attachment on the rear post is at the same rack unit as the front a Insert the spring loaded prongs into the holes on the rear rack post b On square holed racks make sure the prongs are completely inserted into the hole by confirming that the spring is fully extended 4 Repeat these steps for the other rail 5 Secu...

Page 15: ...re horizontal to each other The bottom lip is at the same height on all four posts The metal clips are properly attached Four screws are installed flat head on the front and pan head on the back 2 4 2 Installing the Rack Shelf A heavy duty shelf for 4 post racks may be provided instead of the rail kit Once installed it does not allow the system to be moved All components are serviceable from the f...

Page 16: ...er of cage nuts to install depends on the type of rack that is used On most racks cage nuts are needed only for the top screws The bottom screws will attach to the threads in the rails The image on the left side of the following diagram shows this type Green arrows indicate the general area for the cage nuts The image on the right side shows a rack with square posts such that the rail does not mee...

Page 17: ...ire four 4 cage nut installed Rack shelf installations require four 4 cage nuts installed 2 4 4 Mounting the RTX Blade Server Caution Stability hazard The rack stabilizing mechanism must be in place or the rack must be bolted to the floor before you slide the RTX Blade Server out for servicing Failure to stabilize the rack can cause the rack to tip over CAUTION The RTX Blade Server weighs approxim...

Page 18: ...U 09554 001 _v02 16 a Pull the side cardboard flaps down on both sides b Remove the supporting foam from both sides c Move the lift towards the unit so that the lift platform fits below the unit but above the cardboard 2 Free the RTX Blade Server from the packaging ...

Page 19: ...e the RTX Blade Server to the rack a Align the system with the rack and raise the lift platform inch or 1 cm above the lip of the rack mount kit b Push the system into the rack of the way before it falls off the platform c Lower the platform so the system is no longer resting on it d Finish pushing the system into the rack until the ears are flush with the rack posts 4 Complete the installation by...

Page 20: ...be connected to separate networks The RTX Blade Server is not configured from the factory to have multiple Ethernet interfaces on the same network 2 Connect four QSFP network data cables to the QSFP ports 3 Connect the switch management cable to the RJ45 port 4 Connect the ten power cables C19 C20 from each power socket in the back of the unit to at least two different power sources appropriately ...

Page 21: ... Blade Server NVIDIA Enterprise Support Portal The best way to file an incident is to log on to NVIDIA Enterprise Services https nvid nvidia com dashboard NVIDIA Enterprise Support Email enterprisesupport nvidia com NVIDIA Enterprise Support Local Language Phone Numbers Visit NVIDIA Enterprise Support http www nvidia com en us support enterprise Our support team can help collect appropriate inform...

Page 22: ...ents specified in this guide Use of other products I components will void the UL Listing and other regulatory approvals of the product and may result in noncompliance with product regulations in the region s in which the product is sold 4 1 Safety Warnings and Cautions To avoid personal injury or property damage before you begin installing the product read observe and adhere to all of the followin...

Page 23: ...hich may be installed in offices schools computer rooms and similar commercial type locations The suitability of this product for other product categories and environments such as medical industrial residential alarm systems and test equipment other than an ITE application may require further evaluation 4 3 Site Selection Choose a site that is Clean dry and free of airborne particles other than no...

Page 24: ...em power supply Some power supplies in servers use Neutral Pole Fusing To avoid risk of shock use caution when working with power supplies that use Neutral Pole Fusing The power supply in this product contains no user serviceable parts Do not open the power supply Hazardous voltage current and energy levels are present inside the power supply Return to manufacturer for servicing When replacing a h...

Page 25: ...e of the power supply There are no serviceable parts in the power supply Return to manufacturer for servicing Power down the server and disconnect all power cords before adding or replacing any non hot plug component When replacing a hot plug power supply unplug the power cord to the power supply being replaced before removing the power supply from the server Caution If the server has been running...

Page 26: ...he equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading Circuit Overloading Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of the circuits might have on overcurrent protection and supply wiring Appropriate consideration of equipment nameplate ratings should be used wh...

Page 27: ... be a problem you should be aware of the possibility in case you re susceptible to nickel related reactions Battery Replacement Caution There is the danger of explosion if the battery is incorrectly replaced When replacing the battery use only the battery recommended by the equipment manufacturer Dispose of batteries according to local ordinances and regulations Do not attempt to recharge a batter...

Page 28: ...Safety www nvidia com NVIDIA RTX Blade Server DU 09554 001 _v02 26 Attach the covers to the chassis according to the product instructions ...

Page 29: ...of the device NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in...

Page 30: ...s A product In a domestic environment this product may cause radio frequency interference in which case the user may be required to take adequate measures This device bears the CE mark in accordance with Directive 2014 53 EU This device complies with the following Directives EMC Directive A I T E Equipment Low Voltage Directive for electrical safety RoHS Directive for hazardous substances Energy r...

Page 31: ...azakhstan Belarus Customs Union Technical Regulations CU TR This device complies with the technical regulations of the Customs Union CU TR 5 7 Japan Voluntary Control Council for Interference VCCI This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take corrective actions VCCI A ...

Page 32: ...efined by specification JIS C 0950 2008 mandates that manufacturers provide Material Content Declarations for certain categories of electronic products offered for sale after July 1 2006 To view the JIS C 0950 material declaration for this product visit www nvidia com Japan RoHS Material Content Declaration ...

Page 33: ...Compliance www nvidia com NVIDIA RTX Blade Server DU 09554 001 _v02 31 5 8 China China RoHS Material Content Declaration ...

Page 34: ...Compliance www nvidia com NVIDIA RTX Blade Server DU 09554 001 _v02 32 5 9 South Korea Korean Agency for Technology and Standards KATS ...

Page 35: ...Equipment Industrial Broadcasting Communication Equipment This equipment Industrial Class A electromagnetic wave suitability equipment and seller or user should take notice of it and this equipment is to be used in the places except for home Korea RoHS Material Content Declaration ...

Page 36: ...Compliance www nvidia com NVIDIA RTX Blade Server DU 09554 001 _v02 34 ...

Page 37: ...Compliance www nvidia com NVIDIA RTX Blade Server DU 09554 001 _v02 35 5 10 Taiwan Bureau of Standards Metrology Inspection BSMI ...

Page 38: ...Compliance www nvidia com NVIDIA RTX Blade Server DU 09554 001 _v02 36 ...

Page 39: ...Compliance www nvidia com NVIDIA RTX Blade Server DU 09554 001 _v02 37 ...

Page 40: ...that the product described in this guide will be suitable for any specified use without further testing or modification Testing of all parameters of each product is not necessarily performed by NVIDIA It is customer s sole responsibility to ensure the product is suitable and fit for the application planned by customer and to do the necessary testing for the application in order to avoid a default ...

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