Troubleshooting
General Troubleshooting
78
Nuvo Group Ltd.
8.4
General Troubleshooting
Table 8-3. General problems
Problem
Cause
Recommended Actions
No Network Error
Wi-Fi network or cellular
Internet provider is
disconnected.
Check that your Internet is
working properly.
Refresh Wi-Fi/cellular Internet
connection (turn Off and back
On).
Check the status of your data
plan with your cellular provider
to ensure you have sufficient
credit (not applicable if you are
using Wi-Fi).
Consider switching between Wi-
Fi and cellular data plan.
*Please note that using a Wi-Fi
connection is
recommended.
*Please note that in
areas where there is a Firewall (such
as medical centers or government
facilities) it is advised to use a
cellular data plan.
Server Error
Server error occurred
during the operation.
Check that your internet
connection is working properly.
Try again later.
If the problem persists, please
remove the sensor band from your
abdomen and contact customer
support via the support chat in the
app or at
or
1-800-554-9041 (USA only).
Device Time Is Not
Synchronized.
Time and date on the
device are not
automatically
synchronized.
Go to
phone’s s
ettings.
Enable automatic
synchronization of date and time
on the device.
Press TRY AGAIN.
Phone's battery level
is too low
Your phone’s battery level
cannot be low when
starting a monitoring
session.
If your phone's battery is too low to
start a session, charge your phone
so the battery level is higher than
50%.