User Authentication
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The settings assigned to an eDirectory user are not applied on the device where the
user has logged in
Possible Cause: Two or more eDirectory users with the same username and password might
exist in different contexts of the eDirectory tree.
Explanation: When an eDirectory user specifies the username and password to log in to a
device, a user with the same username and password but located in a different
context of the eDirectory tree might be logged in to the device and the settings
of this user are applied on the device. This is because the login GINA is
contextless.
For example: Assume that user1 and user2 have the same username and
password:
User1:
CN = bob, OU = org1, O = Company1 (bob.org1.company1)
User2:
CN = bob, OU = org2, O = Company1 (bob.org2.company1)
When user2 specifies the username and password to log in to a device, user1 is
logged in to the device instead of user2 because user1 appears first in the
search performed by Novell CASA. The settings assigned to user1 are applied
on the device.
Action: No two eDirectory users should have the same username and password. Even
if the usernames are same, ensure that the passwords are different.
ZENworks login screen is displayed on a device if Novell Client has been uninstalled
from the device
Explanation: If you uninstall Novell Client 2 for Windows Vista/2008 (IR1a) from a device,
the ZENworks login screen is not displayed on the device when you log in to
the device.
Action: To log in to ZENworks Configuration Management, right-click the ZENworks
icon on the device and click
Login
.
Using a Smart Card to authenticate in to a device prompts the user to specify the
eDirectory password
Explanation: If you use a smart card to authenticate in to a device for the first time, you are
prompted to specify the eDirectory password after you have specified the
smart card pin.
Action: After you add a user souce, you must restart the ZENwork services.
